Sta Dry Roofing & Restorations

"We appreciate feedback from our customers, positive and negative as it helps us become a better company. In this case, an explanation is needed to fully understand the other side of the events from this job. Lauren has a right to be upset that it took longer than expected to complete both phases of the job. Unfortunately, we have no control over the weather and during that time it rained. We had to reschedule the roof as well as the siding but we did notify the homeowner prior to rescheduling. The original tentative start date was May 3rd and we were finished with both phases of the job (except for the shutter) on May 16th. There was a mix up with the shutters. When they finally came in after two weeks, they were not what we had ordered so they had to be reordered. This took almost 4 weeks to straighten out and install. I should mention that we did offer to install new shutters free of charge when we saw the condition of the old ones. The insurance claim did not pay for this. We did it free of charge to help the appearance of their home. Lauren's claim that we overcharged her for work that they were going to do themselves is not true. The fact is, her insurance claim had a $1,000.00 deductible which was around the same amount that her insurance company was allowing them to repaint the interior. We offered to waive the $1,000.00 deductible if they wanted to do the painting themselves and she and her husband, Caleb, agreed. Painting the interior was not our responsibility at that point and they did not have to pay the $1,000.00 deposit. Everyone was happy. We go out of our way to look after our customer's best interest and Lauren's situation is a great example. Her insurance claim allowed for the roof and siding to be replaced on her house. However, they did not allow enough to replace all 4 sides of the house, only 3. The skylights needed to be replaced as well and were not included either. We contacted her insurer and submitted a supplemental claim on her behalf. They sent her an additional $2,000.00 for these items. That's customer service. So in closing, we did get a compliment on the roofing and siding job and we appreciate that. Lauren and Caleb had their roof, siding, shutters and skylights all replaced without paying anything out of pocket. Through the process of working with them, we apologized for the delays that were out of our control. After completing hundreds of jobs, every now and then we hit a snag. Patrick"

"I will agree, he did get just what he paid for, not what we recommended to do the job to our standards."

"( consumer name withheld per their request) was a pleasure to work for, and her beautiful home will greatly enhance our portfolio, and thanks for the treats."

"Thank you Bill and thank you for your service to our country."

"Thank you Freddie, and thank you for sending us your dad."