Stay Dry Waterproofing, LLC

"Thank you for taking the time to share your feedback. We understand that home projects can sometimes create stress, and we?ve done our best to be respectful, communicative, and accommodating throughout this process. We want to clarify a few points to ensure the facts are accurately represented. Your husband has met with our team multiple times, expressed his support for the project, and confirmed his desire to move forward. We are currently scheduled to complete the work this week and have been working directly with him at his request. While we would welcome your involvement, you have not been present for these meetings, which may have led to some confusion. Our staff has remained professional and patient despite repeated calls where they have been spoken to in a manner that is not appropriate. We will always treat our customers with respect, and we ask for the same in return. No one on our team has ever threatened legal action or said you ?must remain quiet.? What was communicated is that a signed contract is legally binding and, as stated clearly in the agreement, the deposit is non-refundable once equipment is ordered and crews are scheduled ? both of which have already occurred. If you or your husband have any questions about the project or scope of work, we are more than willing to go over everything again before the scheduled date. Our goal is to help protect your home, and we?re committed to delivering on the promises made in the contract. We hope to move forward respectfully and focus on completing this project to your satisfaction."

"We?re truly sorry to hear that you are dissatisfied with your project and we appreciate the opportunity to respond. Your home presented a unique challenge due to its age and the large crawlspace area, which is close in size to a full basement. Initially, you requested a full encapsulation; however, due to budget constraints and a limited financing approval, we worked with you to develop a scaled-down version of the project that still aimed to improve your home?s air quality and moisture control. Our team completed the agreed-upon scope of work, and you signed a Completion Certificate on-site after final walkthrough?indicating that you were satisfied at the time of installation. No issues were raised until more than a week later when the first financing payment became due. While we understand that financing obligations can cause stress, the timing of your complaint does not reflect an issue with the work itself, but rather a shift in expectations. We sent both your original consultant and a senior operations manager to your home to personally review your concerns. While we regret that you felt unheard during that visit, it?s important to clarify that the project performed was consistent with the adjusted contract based on your approved financing. Any trash left behind would have been addressed if reported at the time of completion?as is our standard practice. Stay Dry Waterproofing takes pride in helping homeowners who may not have the financial means to complete large-scale work by offering solutions that fit their budget. It?s incredibly disheartening when our good-faith effort to help turns into a public accusation that we do not care about our customers or the quality of our work. That said, we remain open to discussing any specific concerns regarding workmanship that fall within the scope of the work performed. We?re happy to inspect the job site again and address anything that is truly incomplete or out of line with what was contracted."