Stay Dry Waterproofing, LLC

They were super helpful and great

This company misrepresented its warranty coverage. We had work done in our basement and were repeatedly assured by multiple employees that any leaks they repaired would be covered under warranty. After several major storms, the repaired wall began leaking again. We were then told that none of the work was warrantied unless the company had worked on the entire basement. This was extremely misleading and reflects unacceptable business practices.

Desired service was yard drainage system. Installed a system for several thousand dollars, but the system has never worked right. They did not honor the warranty.

My mother, is 75 years old. She reached out to Stay Dry Waterproofing for a simple consultation about a moisture issue in her home ? the exact kind of problem this company exists to solve. She never signed a contract. She never paid them a dime. Instead of getting help, she was disrespected from the start. When my mother tried to speak with someone directly about her own home, the manager refused to engage with her and instead directed his attention to short-term tenants on the property. When she asked, again, to be the one spoken to, his response was to call her a "slumlord" and tell her they "don't provide services to slumlords anyway" ? refusing her business outright. My mother has never been a slumlord. Let that sink in: a company insulted an elderly woman for the crime of asking to be heard about her own home. I called back to speak with a manager myself. What followed was disturbing ? yelling, repeated cursing, and direct threats aimed at me. Then he threatened my mother

There were so many red flags and shame on me for continuing with the project. I was told by Troy there was mold in the walls of all three floors of my home and charged $6,000 for removal. When the crew came to treat, they said there was only mold in the basement and treated that. Then they "fogged" my house, without protective gear, which I thought was odd as I was asked to leave my house for an hour. Anyway, since I was charged $6,000 for treatment of 3 floors, but had only one treated, I asked Mikayla for a reassessment of cost and hoped for a partial refund. Her response was "you received the treatment you paid for," then blocked me for further discussion! Such a disappointment. And as an elderly female, I am often targeted for being taken advantage of in situations like this. If you do use this company, which I don't recommend, make sure you are provided a detailed job list. Also, pay with credit card so you can dispute charges with the credit card co. Worst exper ever!

I hired Stay Dry after multiple sales reps promised services that were never delivered?battery backup, HEPA wall sanding, and proper discharge placement. We even received two nearly identical quotes at different prices, and the owner who was supposed to ?go the extra mile? never showed. The work completed didn?t match what was sold, and they pushed hard for payment, even sending someone to our door unannounced. After paying, customer service dropped off completely. Warranty appointments were missed with no calls, costing me multiple vacation days. The only way to reach someone was by selecting the ?new customer? option on their phone system. Their drainage solution has caused erosion in our yard and our neighbor?s, and they refuse to fix it unless we pay more. Months later, we still have water in the basement and unanswered warranty claims. If you consider this company, insist on itemized quotes; verbal promises meant nothing in our experience. Wanted to share beyond Google Reviews

I had a drainage system installed on August 7, 2025. After the first rainfall, I reported issues on August 13. The company returned and said a batch of PVC used did not have proper perforations and had to be manually modified. Since then, the system has continued to show problems, including erosion and exposed drainage pipe within less than a year. In December 2025, I submitted another service request. An appointment was scheduled, then rescheduled to January 2, 2026, but no one showed up and I received no communication. I followed up on January 6 and provided multiple dates I was available, but never received a response. Recently, I reached out again and was told the issue was not covered under warranty and to stop trying to schedule appointments. Very disappointing experience and lack of follow-through.

Chris crew was awesome

Everything looks great. The team worked quickly and cleaned up the basement nicely

I am writing this review to inform prospective customers that Stay Dry Waterproofing Marysville is not what they portray on their website. Although Stay Dry has had good reviews from home improvement websites in the past, their current quality and customer service levels do not meet the good review comments they once received. I contracted with Stay Dry to clean up a mold problem I had in my basement and cracking problem I had on my front basement wall. I was told by the Stay Dry representative that they would dig down from the exterior of my home to the point where my exterior wall met my basement floor and would fill all cracks apparent on the exterior and interior wall. I was told this needed to be done in this manner to prevent water from seeping through the crack from the top of the wall to the bottom of the wall in the future. When the work was being completed, the Stay Dry foreman told me that they only dig down three individual cement blocks. He said they were not going to dig

Had this machine put in to kill mold with a guarantee to come back if the mold come back . Well guess what it came back . They came out and said that the warranty was void because the machine was unplugged . Once i informed them we had cameras they made another excuse . That was another lie . Then when i addressed the situation the owner then yelled at me accused me of threatening him so he could justify not covering the warranty. You thought i forgot ill never forget ill never stop telling the truth about you . Straight up fraud . Go check BBb look at bad comments to know who they are .

This company is a mess, they pulled the "bait and switch" on me. A $14,000 project instantly became a $20,000 project. I do not recommend them.

They did an excellent job. We had bad weather today with snow covering the ground. They did a good job digging around our trees which we really appreciated. The foreman was very concerned that they meet our expectations. Thank you

Stay Dry did a great job throughout the process. The sales rep was very knowledgeable and made sure I under and was comfortable with the process. The crew showed up on time, worked efficiently but took time to answer questions and, importantly, did a great job with clean up after the work was completed each day.

Chris and his son arrived early and they did an amazing job doing mediation in the basement. They cleaned up the areas very well.

Very good job, the team arrived on time and worked very well, they are polite and gladly met my expectations. 10/10

Chris and crew did a fantastic job, they were very considerate while working and made sure that we were satisfied with the work, step by step!!

Chris and his crew were great! On time professional, polite, thoroughly explained the process, and did an over great job! Highly recommend them to take care ollf what ever job you have! We will definitely use again!

My company Purpose Residential, has utilized them on several of our properties for mold mitigation and water remediation. All of the homes are left in better condition than they started. They never leave materials or a mess. I recommend to anyone that is having issues with water intrusion in their basement. These guys are on time friendly and get it done.

Zahne and crew did excellent. But after they left I looked at the job they did digging up my yard. I’m not happy at all. They could have saved the sod and but it back. Now I have to hire a lawn company to fix it. I paid almost $20,000 for my crawl space. Also I would have liked to have pictures of what was done. Not happy right now. Also does anyone cleanup after there are broken bricks in the crawl space opening they were not there before. My husband was an electrician and if they would’ve left a mess like that, they would’ve been in trouble no respect anymore. That’s how I feel.

Stay Dry did a great job, very respectful and professional. I would recommend them again!

They did an amazing job. Job was done professionally and in a very timely manner. Would recommend to anyone. Would use stay dry again

Not done right my pipe to sump pump came off and crawl spece is flooded ontop of encapsulation they did.

Stay Dry’s mold remediation team was incredible! They were prompt, knowledgeable, and made sure our home was safe and clean. The difference in air quality is amazing, and they walked us through every step of the process. I highly recommend them for anyone dealing with mold issues!

Staydry Waterproofing did a fantastic job installing exterior foundation drains at my home. The crew, led by Vic, was great — professional, friendly, and efficient. Vic made sure everything was done right and explained the process clearly. The job was finished on time, and I’m very happy with the results. Highly recommend!