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Steampro, Inc.
Carpets or Rugs Clean at Home, Window Cleaning, Upholstery and Furniture Cleaning Service,
About us
Family owned and operated since 2008, Steampro, Inc., is a full service carpet cleaning and power washing business. We are based out of Rolesville, NC and serve Wake Forest, Louisburg, and surrounding areas. Each service is performed by the owner himself, Tony Smith, who has years of experience cleaning carpets and power washing. Tony continues to educate himself on the most current and effective methods of cleaning. Because we are consumers too, we don't think you should have to pay outrageous prices for quality service. Our services are simple and comprehensive. You can trust that you will always receive the highest quality of service with every job.
Business highlights
28 years of experience
Memberships & Affiliations
BNI
Services we offer
Commercial Carpet Cleaning , Commercial Powerwashting, Residential Carpet Cleaning , Residential Powerwashing , Upholstery Cleaning
Amenities
Free Estimates
Yes
Reviews
4.867 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 67 reviews
Karen R.
Apr 2022
Carpets or Rugs Clean at Home
The carpet cleaning services are unsatisfactory. My carpets are still dirty. They are ignoring my calls and prior to ignoring them, they told me I would have to pay more money for them to come out to re clean my carpets. In total I paid $55 over the proposed price.
Response from Steampro, Inc.
"Karen was originally given 2 carpet cleaning options (basic $200-210 and premium $240), the premium included extra stain removal and covered a touch-up trip within 48 hours. She chose the basic package and was made aware that if she wanted us to return for a touch-up, she would incur a fee of $35. She informed our technician the carpet was 20 years old and had never been cleaned. He was able to make the carpet look much better, except for the areas that were worn our from years of use. She paid by check and indicated she was satisfied. She called over the weekend (closed for weekends) and said the carpets were still dirty, I explained what the tech had already told her, but that we could come out for a touch-up at a charge of $35. We explained that the carpets wouldn't come any cleaner in the worn areas, what she was seeing was degradation of the carpet fibers (wear and tear). She didn't want to pay any additional fees, and insisted that we did a poor job, so we agreed to send a tech back out at no charge to clean a small area to show to her that the carpets would not come any cleaner (and they did not). She appeared satisfied, even tipped $20, and 1 hour later called the tech and asked for it back. 2 weeks go by, and we receive a notification from our bank that she cancelled her check (payment) the same day of the very first service, and when we called to resolve the matter, she said it was a mistake, and asked if someone could come back out to clean some spots she didn't show the technician the second time! We explained we did that as a courtesy, since she didn't want to pay the touch-up fee, and at this point if she wanted us to come back out a third time she would have to pay a touch up fee, and we asked her to please make payment for the services we had already provided. She made the payment of $200 + $35 for returned check and then she said she would pay someone else to clean the carpets before she would pay us $35 to come back out. The only additional charge she received was the charge for the cancelled check. All communication and proposals are documented along with before and after pics; we never charged her any hidden fees, and we never ignored her calls or emails. She has been confused, rude, and dishonest throughout this process and we have done our best to make her happy, but we are a small business and cannot keep coming out for free, weeks later to clean additional spots."
Kim P.
Dec 2021
Dryer Vents Cleaning Service
Right on time. Follow up call the next day. Very friendly and professional.
Dennis S.
Oct 2021
Air Ducts & Vents Cleaning Service
Erica was a pleasure to deal with from start to finish (office manager
Crystal M.
Jun 2021
Reasonable price and quality work. Fast response.
Jeanine L.
Sep 2020
Carpets or Rugs Clean at Home
I consistently continue to due business with Steampro because of their great customer service. They're always on time and follow-up after the service to assure satisfaction.
Valerie E.
Jun 2020
Very professional and friendly. Highly recommend.
Milton B.
Mar 2020
Carpets or Rugs Clean at Home
Julie and Tony run a great business. Very professional, always call to verify details, communicate well, do a very good job with cleaning carpets. Our carpets about 20 years old and they even make them look good!
Response from Steampro, Inc.
"Thank you for your kind comments, Gina & Milton! It's always a pleasure doing business with you."
Larry H.
Feb 2020
Dryer Vents Cleaning Service
Absolutely excellent experience from beginning to end. I highly recommend SteamPro to anyone looking for this type service.
Response from Steampro, Inc.
"Thanks so much, Larry! We appreciate your taking the time to leave a review about our company. Thank you for your business!"
Steve W.
Oct 2019
Air Ducts & Vents Cleaning Service
First time we've had our house vents cleaned and it went very smoothly. Wasn't sure what to expect but we can tell the difference in the air flow.
Bethany H.
Oct 2019
Carpets or Rugs Clean at Home
Channing from Steampro came out today to clean our carpets. He was on time, friendly, professional and did a fantastic job. He was able to remove stains that looked like something out of CSI Miami. Bravo Channing, we will use Steampro from now on!
Allen T.
Jul 2019
Air Ducts & Vents Cleaning Service
We had our house power washed, upholstered furniture cleaned and carpet cleaned by STEAMPRO. They were on time, the price was reasonable and the quality of the work was excellent. We highly recommend them.
Don D.
Jul 2019
Dryer Vents Cleaning Service
I hired them to clean the dryer vent. The technician determined that the filter on the vent outside the house was clogged. He fixed that at no charge. Very happy with the service and I would recommend them.
Response from Steampro, Inc.
"Thank you for your feedback, Don. We look forward to working with you again in the future!"
Jeanne F.
May 2019
Carpets or Rugs Clean at Home
Very nice people to work with!
Mary P.
May 2019
Julie and mike were great! They fit me in for power washing before my sons graduation, we re prompt and courteous. I will definitely use them again!
Natalie V.
May 2019
Carpets or Rugs Clean at Home
Everyone was very professional and courteous. Everything turned out as expected from time of arrival to the cost estimate. I will definitely use SteamPro again
Response from Steampro, Inc.
"Natalie, thanks so much for taking the time to leave feedback about your experience. We appreciate your business and look forward to working with you for years to come"
Bryan D.
Nov 2018
Carpets or Rugs Clean at Home
They were on time, took as long as they said they would, and did a great job.
Response from Steampro, Inc.
"Bryan, thanks so much for your feedback. It's been a pleasure working with you and we look forward to seeing you again next year!"
Diana G.
Oct 2018
Dryer Vents Cleaning Service
Prompt, courteous, explained what was going to be done, cleaned up and replaced dryer perfectly.
Response from Steampro, Inc.
"Diana, thanks so much for your kind review. We are so glad that you were pleased with our services!"
John J.
Sep 2018
Air Ducts & Vents Cleaning Service
Friendly professional staff, they hire VETs, and completed the work as proposed.
Response from Steampro, Inc.
"John, thanks so much for your business and taking the time to write a review of our company! We look forward to working with you again."
Jean R.
Aug 2018
Carpets or Rugs Clean at Home
Did very good job. Would recommend to any home owner needing carpet cleaned.d
Raymond C.
Jul 2018
Great customer service. Thanks for all the help.
Response from Steampro, Inc.
"Raymond, thank you for your business and for your review. It's been a pleasure working with you!"
Steven B.
May 2018
Carpets or Rugs Clean at Home
Excellent customer service
Response from Steampro, Inc.
"Thank you for your kind feedback Steven! We look forward to working with you!"
M. G.
May 2018
Carpets or Rugs Clean at Home
Professional, courteous and excellent work. What more could I ask for. Thank you Steampro, I love my fresh carpets.
Response from Steampro, Inc.
"Thank you, Mario, for your review and most of all for your business. It has been an absolute pleasure working with you, and we look forward to seeing you again next year!"
Michael B.
May 2018
They arrived when they said they would and performed the contracted service.
Response from Steampro, Inc.
"Micheal, thanks so much for your review. We appreciate your business and look forward to working with you again!"
John C.
May 2018
Dryer Vents Cleaning Service
Anthony did a thorough vent cleaning job. Unfortunately my dryer is in an inconvenient location so he was unable to place it back as far as needed due to bulky dryer vent.
Response from Steampro, Inc.
"Hi John, Thank you for your business and for your feedback. We didn't push the dryer all the way back, because it was crimping your dryer vent. We called you back to explain that you need a shorter vent, or your dryer will not work properly when it is pushed all the way back into place. Please feel free to call us any time with questions. 919-435-7639 Julie"
Jan G.
May 2018
they came when they said they would and did what they said they would.
Response from Steampro, Inc.
"Thank you for your review, Jan. We appreciate your business and your taking the time to leave feedback!"
Licensing
Insured
State Contractor License Requirements
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FAQ
Steampro, Inc. is currently rated 4.8 overall out of 5.
Yes, Steampro, Inc. offers free project estimates.
No, Steampro, Inc. does not offer eco-friendly accreditations.
No, Steampro, Inc. does not offer emergency services.
No, Steampro, Inc. does not offer warranties.