Steps Appliance Repair

Quick response, quick appointment. Assessed the situation and clearly enumerated the options. Appreciated the responsiveness, diligence, and candor.

Had a technician come look at our washer/dryer as part of our home warranty. First technician cleaned out a bunch of lint, and the dryer worked better, but still would take 3 runs at 1.5 hours each to get dry. Second technician came, said it was just old (15 years old) and needed to be replaced, but then went and told our warranty company that nothing was wrong with the units! I complained, and they sent out the manager, who just came by and told me that my dryer is working fine even though it is not. He said I need to open the ventilation duct, even though the exhaust was not connected to the duct the past month and the unit did not work in all that time. He told me the other technicians who came were not as experienced as him, implied that I must be lying about my daily experience of the machines use, that there is nothing wrong with it, and if I want to pay for a second opinion that is up to me. I already $90 for this diagnosis and hundreds for our home warranty for this purpose!! Makes me wonder if there is a trust between this company and our warranty provider. I am going to seek a refund for our warranty and for the service fee.

The repair man was very friendly and explained what was wrong with my dryer. He got the part and worked with me and my work schedule to come back and repair the dryer. Dyer repaired working great. Thank you!

Company responded immediately to my e-mail. James came out 2 days later and took a look at the problem with our washer. He explained why the washer was not always spinning the clothes as dry as it had done for 8 years. He gave us an estimate for a temporary fix. We decided to get a new washer.

I was very pleased with the workmanship and Professionalusm and would hire this company again.

Great job,fair price

It was raining and the technician took his shoes off, which I greatly appreciated. I felt confident that he doing what he was doing. He had ID with him and the company sent me a text stating that the technician was in route. I greatly appreciated knowing that they were on their way and that they would be on time.

Very reliable!!!

Worked quietly and diligently for 2 hours repairing my frig. Thought problem was one thing at first, but dug deeper and found the real problem. Had the parts available and installed them Works like a champ. Won't hesitate to call them again.

Very responsive. Needed to order parts. Returned within 2 days. Quality of work appears to be quite good to this point. I thought the price was somewhat high, however, which prevented me from rating at 5 stars.