Stump Removal Services

Excellent work, thank you.

TLDR; Good price and great promised service. End result, price change during work being performed and never finished the job. The estimate process was easy and great. They came in right around the same cost as another company but won me over saying they also take away mulch left from stump grinding and even cover up with top soil, seed, and straw. Great price and really nice working with the estimator. Before he left my house I had an emailed quote and we'd discussed pricing for trimming vs removing 2 of the trees. Thursday, after discussing a start date a few days later, they told me they could be out Monday the following week which was quick and definitely a selling point. On Friday I wrote an email regarding one of the trees that I had prices for both trimming and removal. I let them know that I wanted that tree to be removed instead of trimmed and requested official pricing to be sent to me. A few minutes later I had a text with pricing for both check and cash. Great deal and happy with them at this point. Monday comes and they get through 2.5 of the 6 trees to be removed. One of the trees was very close to the house which took them quite some time. They did so very carefully and without any damage. Day one I was very happy. Tuesday comes and they start out trimming a remaining tree in the back yard and then started cutting back the tree I'd asked to be removed so I thought things were well on their way. Around lunch time the estimator showed up to the site to check things out and I spoke with him for a quick second while on a conference call. Noted that they had moved on past that tree with it only having been trimmed. The crew was working on removing a different tree at that time and he said he'd pass the info along to make sure it wasn't missed. This is when the problems began. After my work call ended I figured I'd give the estimator a quick call just to chat (really nice guy) and make sure everything we discussed was still on track for completion. He admitted he missed where I had mentioned in the email the prior Friday that I'd wanted the tree removed and wanted to call the foreman to make sure they knew it was to be getting removed. A few minutes later I received a text that Gabriel didn't agree with the estimator that the price for the removal of the tree was what he personally felt it was worth and said it would be more - $1025 total instead of $525 as originally quoted. This wasn't what was agreed on and I wasn't happy about it at all and sent screenshots to the estimator of the written information on pricing for that tree. Even with that, Gabriel returned with a firm no that he wouldn't honor the price. Eventually the estimator and I worked through it and he said he'd honor the price and deal with an unhappy Gabriel on his own but wanted to keep me as a customer happy. By this time it was mid afternoon and the crew had begun working on my neighbor's yard (some trimming that my neighbor took on as a referral directly from me). The foreman came by my house around 5:45 to collect payment for things that had been done. Since I was trying to do things as legally as possible, I paid them for the work they'd done to that point since they spent a day and a half working in my yard and had a promise they'd be back by the end of the week to complete the rest of the work. Confirming also with the foreman that the top soil and seed would be done by that Friday (they didn't have the top soil in the truck with them). Thursday I get a text from the estimator saying he's been back and forth with Gabriel for the past two days and Gabriel refuses to allow the work to happen at the agreed upon price again. Knowing that I've already paid their trimming fee on this tree, there's no chance I can get the tree removed by another company for near the same price since it's no longer a large job but a single tree, I reluctantly told them to come back out just to finish the work that I had asked for before they started. They agreed to be out Friday that week (3/19). Thursday rained hard and Friday morning I received a text message stating it was too wet to do the work, which it was. I didn't have a problem with the delay. From this point on I have had no responses to my text messages or voicemails I left. They came back last week 3/26 to finish at my neighbor's house, he'd witheld all payments to them until the job was finished. I ran out there and spoke with the foreman, Juan, about my trees. Quickly discussed the pricing issues I'd had as well and he mentioned Gabriel is the boss and has the final say. Gabriel wasn't there yet and I asked for him to come talk with me when he got there, Juan said that shouldn't be an issue. A little while later they were all gone and I never got to speak directly with Gabriel about it. I understand he felt the estimator missed the mark on the tree but it's unfair to charge the customer more because of a disagreement within the company. It's more unfair to just leave without talking it out with me. I've been trying to do right by them and give them a chance to rectify the situation but it's becoming clear I am not getting further responses. All said and done, I have 1 extra tree and several piles of mulch for a price that was higher than the competition their original quote beat out. Also a stone walkway was moved out to avoid damage which i'm thrilled with, but unlike a previous review here, mine wasn't put back into place. Disappointed. To be clear I was nice and courteous to the crew, offered refreshments and food throughout their time, and never raised my voice or spoke out of frustration. I'd give 5 stars for work complete, 1 star for customer service, 1 star for adhering to quoted price.

Very smoothly.

The crew worked efficiently to grind up two thick bush trunks. It saved me hours of effort and they took care of it in less than 20min from arrival to departure. Very fair pricing!

They did the work and cleaned up. They didn't have a tall ladder and needed a bucket truck to clear a downspout that was clogged. They finished same day and all was good.

Well, they showed up 10 minutes early and did a great job and did the little extra when cleaning up

Wonderful experience! Gabriel was very responsive. He inspected our property and offered a reasonable quote within 24 hrs of our first contact. He scheduled the work based on my schedule. He showed up on time and performed the work, as expected. He cleaned the worksite upon finishing. He was professional and provided excellent service. I would use Stump Removal Services again, as well as recommend this company.

Excellent. I highly recommend. They did a better than I would do myself. Pricing is terrific. This company has been mulching my neighbor’s house for years. I was tired of the annual chore so asked them for a quote!! Great price. Perfect edging Perfect clean up as well. As landscape chairman for my development I will use them going forward. Already contracted for a stump to be removed on community property. Call them !!

very satisfied, on time, trimmed what I wanted. No wasted time, cleaned up well. Had a few estimates and their price was in the ballpark that I wanted to spend while others where pretty pricey. Happy with them and would definitely hire again.

I am very impressed with Stump Removal Services! The scheduler was very prompt and helpful. The estimator came right when they said they would be there, very friendly and gave us a great quote! (this was a commercial property) They were able to come out the next day and do the work. They were prompt in arrival and finished super quickly! I most definitely would hire them again and recommend their tree removal services! They also took photos of our roof damage so we can talk to the insurance company.

Very well. Worked well with me showing what I wanted done. I would highly recommend.

It was great. Service was prompt. I received a phone call the same day I requested services and estimate was done later on that day. They understood what I wanted done and that is exactly what I got. It looks great. The work was done 4 days later which was a day and time that was convenient for me. My neighbor was even impressed. I would highly recommend. Thank you!

Very well , punctual, polite and professional! The house looks beautiful ?

It went well.

They were awesome! The day they came they just immediately got to work, and in 9 hours everything was complete except for the grinding. When they left everything was completely cleaned up, they even swept up the street. Before I started this job I received a lot of quotes and this company was the lowest. I was a little nervous but was so impressed when the job was complete. They even went above and beyond I had some fencing I needed to get rid of and they took it for me. When they brought a truck to haul the larger parts of the trees the truck messed up a few bricks in our patio I thought nothing of it but they made sure to completely reset them so that it looked like nothing happened. This was also something I didn't even noticed happened but he made sure to point it out and let us know he fixed it up. I would recommend them to anyone and if I ever needed anything again I would only call them.