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Suburban Comfort
Central A/C Service or Repair, Gas Furnace / Forced Air Heating System Repair Service,
About us
Suburban Comfort, proudly serves home owners throughout Du Page, Cook, Kane and parts of Will and Kendal Counties. We have two office locations, located in Naperville and Schaumburg we are family owned and operated. We are prepared to handle all of your heating, cooling and ventilation needs. We have three generations of experience and knowledge, and more than 25 years of doing business in the Chicagoland area. When you're looking for comfort at a reasonable price give Suburban Comfort a call anytime 24 hours a day. Please contact us for a professional and competitive estimate.
Business highlights
Se habla espanol
39 years of experience
Services we offer
Air Duct Installation, Heating & Cooling Installation, Heating & Cooling-Repairs & Service
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8547 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 5% | ||
| 1% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 547 reviews
Ken D.
Dec 2021
Gas Furnace / Forced Air Heating System Repair Service
My furnace stopped working, naturally on coldest day so far this year. I called a service. They came out, looked at the furnace and told me the cost of repair would be $2,200 and the parts would take two weeks to come in. They suggested an entire new unit would be a better way to go, as mine was 10 years old. Cost of a new furnace would be $7,000. I contacted Suburban Comfort Heating and Cooling and arranged for somebody to come out the next day. Justin, the technician, arrived that evening and took some time inspect the furnace components and pinpoint the problem. He was nice enough to explain to me what the components do separately and how they worked as a system. It turned out that the problem was with the pressure sensor. He ordered the part and picked it up the next day. Once he installed it, the furnace fired up and has been running nicely since. Total cost for the home visit, parts and labor was $280. I appreciated Justin's expertise, prompt service and customer service. I will definitely use Suburban Comfort Heating and Cooling in the future when needed and request Justin as my technician.
Bob P.
May 2021
Central A/C Service or Repair
Excellent service and price ! Would count on these people to perform any service in the future! Thanks
Deb D.
May 2021
Central A/C Service or Repair
BEWARE!!! 0 Stars! Read the negative reviews! Chris doesnâ t know what he is doing. He told me he was confident he could fix my unit by replacing some parts. after he replaced some parts and charged me $220, he told me could not fix it and that I needed a new unit. Gave me a quote of $3200 and told me to go and compare prices with other companies. Same thing he said to one of the other reviewers here. I got duped. Called another company, they came out and fixed the air conditioner. There were burn marks on the inside of my thermostat as well as the electronics on the fan, which could have started a fire. This joke of a Company will not call me back and my emails are now being rejected. I may have been satisfied with just a return call just to make me feel like they cared or pretend like they cared, not even that. My husband is an attorney and I will pursue charges. I wonder if they are even licensed and anything that goes on. I gave them an opportunity to make good. No response. Iâ m not sure how there are so many good reviews but BEWARE!
Daryle B.
Mar 2021
Central A/C Service or Repair
They was great.
Michael P.
Sep 2020
Central A/C Service or Repair
Justin does great work . Everything promised was done .Will use again if needed
Laura H.
Jul 2020
Gas Furnace / Forced Air Heating System Repair Service
Chris D.
Mar 2020
Gas Furnace / Forced Air Heating System Repair Service
They did what they could with my rusty old beatup furnace. Recommended a new unit at a price that is a little more affordable than other estimates I've received.
George M.
Mar 2020
Gas Furnace / Forced Air Heating System Repair Service
on time and explained what was done
Bill S.
Mar 2020
Central A/C Service or Repair
Great folks , did a fine job !
Vito A.
Mar 2020
Gas Furnace / Forced Air Heating System Repair Service
Great service, great price. The guys were prompt, explained what the issues may have been, and what they were doing to fix them. I had questions regarding possible additional work in the future, and Jim was extremely helpful and up-front about what those jobs may entail and how much they may cost.
Sandra B.
Jan 2020
Very efficient thorough and looked out for our families best interests. Jim was amazing thank you.
Sean B.
Jan 2020
Gas Furnace / Forced Air Heating System Repair Service
Excellent experience. My furnace went down and they were out here within 2 hours and diagnosed the issue immediately. Price was fair and serviceman very professional.
Debra H.
Jan 2020
Gas Furnace / Forced Air Heating System Repair Service
Well knowledged. We had to replace a 32 year old furnace that went out on New Yearâ s Day. Jim came out ASAP and assessed the problem. Of course being 32 years old was part of the problem. Suburban Comfort was out the next day bright and early to replace old Betsy.We couldnâ t be more satisfied
Matt N.
Dec 2019
Gas Furnace / Forced Air Heating System Repair Service
our 20+ year old gas furnace went out and was a clear safety hazard. Jim came out on a Sunday to diagnose the problem and he and a crew had a new unit in our attic and running by Monday evening - it was not an easy install, but they got it done and stayed at their very reasonable quote. Very helpful in explaining the new system, the interface to the old-but-still-working AC unit. Very professional.
Okello A.
Dec 2019
Gas Furnace / Forced Air Heating System Repair Service
Did not keep time.
Response from Suburban Comfort
"It is important for customers to understand that us in the service industry we can't always give an exact time. We give a projected window and if we think we're going to run later than that window, then we will have to call as we did for this customer. We called 1 hr. before the two-hour window was to expire and gave him an updated E.T.A. which was just 28 min out of his original window. Not only was this gentleman extreme rude, but he was just not understanding to that the repair prior to his took longer. Even when we explained that we cannot just leave in the middle of a repair, without ensuring the current customer is complete and that they ha"
Dave D.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
They were on time!! A team of two (Chris & Justin). They were so polite, and explained everything in detail. In these times where most of us are afraid to have people come in and give estimates, I would HIGHLY recommend this Company. I hope this team will be available when I call for our ACs to be checked in the Spring.
Robert O.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
Jim showed up and immediately found the problem with our furnace. There was no pressure to buy. We did have the furnace replaced with a comparable model for a reasonable price. The work was all completed the same day.
Rebecca S.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
They were super flexible with timing and did a wonderful job. Gave me honest service at a great price. Would hire them again in a heartbeat.
Craig R.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
They made sure the job got done correctly.
Paul H.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
I was given a quote for a flame sensor for$165. The sensor cost me $7 online
Response from Suburban Comfort
"We are a full service heating and cooling company we do not sell parts wholesale. We buy them directly from the manufacturer not on some cheesy website. This person not only did not know what was wrong with their furnace and we had to properly diagnose it and we had the part on our truck and his bill was $165 including the service call fee and the diagnostics which is extremely fair across-the-board with other full service companies. I do not think we need to apologize for not being a company that drives around for free, telling people what is wrong for their furnace for free and sell parts below wholesale. What do you think?"
Adnan A.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
They were really professional and punctual and customer service was wonderful
Lonzo R.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
The repair guy did a great job explain everything and reminded me to have my furnace clean once a year.
Carol O.
Oct 2019
Central A/C Service or Repair
This was all new to me and I was nervous about this whole project but it had to be done. Jim explained everything, showed me things while explaining and was very nice. Jim and his 2 helpers worked hard to install both furnace AND air conditioner and had it done by the end of the day. It was a great experience and I wish I would have done it sooner. Suburban Comfort and Jim are great- so glad I found them.
Brian V.
Oct 2019
Central A/C Service or Repair
Maureen M.
Sep 2019
Central A/C Service or Repair
Very knowledgeable, informative, and customer service oriented. Value and Quality driven. Highly recommended
Licensing
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FAQ
Suburban Comfort is currently rated 4.8 overall out of 5.
Suburban Comfort accepts the following forms of payment: CreditCard
Yes, Suburban Comfort offers free project estimates.
No, Suburban Comfort does not offer eco-friendly accreditations.
No, Suburban Comfort does not offer emergency services.
No, Suburban Comfort does not offer warranties.