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Suburban Comfort
Thermostat Installation and Replacement, Central A/C Service or Repair, Central Air Cleaner Service,
About us
Suburban Comfort, proudly serves home owners throughout Du Page, Cook, Kane and parts of Will and Kendal Counties. We have two office locations, located in Naperville and Schaumburg we are family owned and operated. We are prepared to handle all of your heating, cooling and ventilation needs. We have three generations of experience and knowledge, and more than 25 years of doing business in the Chicagoland area. When you're looking for comfort at a reasonable price give Suburban Comfort a call anytime 24 hours a day. Please contact us for a professional and competitive estimate.
Business highlights
Se habla espanol
Emergency services offered
39 years of experience
Memberships & Affiliations
ARI certification for continuous education, technician support
Services we offer
Air Duct Installation, Heating & Cooling Installation, Heating & Cooling-Repairs & Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8543 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 5% | ||
| 1% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 543 reviews
Candace A.
Oct 2021
Gas Furnace / Forced Air Heating System Repair Service
Very Professional
Laura H.
Jul 2020
Gas Furnace / Forced Air Heating System Repair Service
Chris D.
Mar 2020
Gas Furnace / Forced Air Heating System Repair Service
They did what they could with my rusty old beatup furnace. Recommended a new unit at a price that is a little more affordable than other estimates I've received.
George M.
Mar 2020
Gas Furnace / Forced Air Heating System Repair Service
on time and explained what was done
Bill S.
Mar 2020
Central A/C Service or Repair
Great folks , did a fine job !
Vito A.
Mar 2020
Gas Furnace / Forced Air Heating System Repair Service
Great service, great price. The guys were prompt, explained what the issues may have been, and what they were doing to fix them. I had questions regarding possible additional work in the future, and Jim was extremely helpful and up-front about what those jobs may entail and how much they may cost.
Sandra B.
Jan 2020
Thermostat Installation and Replacement
Very efficient thorough and looked out for our families best interests. Jim was amazing thank you.
Sean B.
Jan 2020
Gas Furnace / Forced Air Heating System Repair Service
Excellent experience. My furnace went down and they were out here within 2 hours and diagnosed the issue immediately. Price was fair and serviceman very professional.
Debra H.
Jan 2020
Gas Furnace / Forced Air Heating System Repair Service
Well knowledged. We had to replace a 32 year old furnace that went out on New Yearâ s Day. Jim came out ASAP and assessed the problem. Of course being 32 years old was part of the problem. Suburban Comfort was out the next day bright and early to replace old Betsy.We couldnâ t be more satisfied
Matt N.
Dec 2019
Gas Furnace / Forced Air Heating System Repair Service
our 20+ year old gas furnace went out and was a clear safety hazard. Jim came out on a Sunday to diagnose the problem and he and a crew had a new unit in our attic and running by Monday evening - it was not an easy install, but they got it done and stayed at their very reasonable quote. Very helpful in explaining the new system, the interface to the old-but-still-working AC unit. Very professional.
Okello A.
Dec 2019
Gas Furnace / Forced Air Heating System Repair Service
Did not keep time.
Response from Suburban Comfort
"It is important for customers to understand that us in the service industry we can't always give an exact time. We give a projected window and if we think we're going to run later than that window, then we will have to call as we did for this customer. We called 1 hr. before the two-hour window was to expire and gave him an updated E.T.A. which was just 28 min out of his original window. Not only was this gentleman extreme rude, but he was just not understanding to that the repair prior to his took longer. Even when we explained that we cannot just leave in the middle of a repair, without ensuring the current customer is complete and that they ha"
Dave D.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
They were on time!! A team of two (Chris & Justin). They were so polite, and explained everything in detail. In these times where most of us are afraid to have people come in and give estimates, I would HIGHLY recommend this Company. I hope this team will be available when I call for our ACs to be checked in the Spring.
Robert O.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
Jim showed up and immediately found the problem with our furnace. There was no pressure to buy. We did have the furnace replaced with a comparable model for a reasonable price. The work was all completed the same day.
Rebecca S.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
They were super flexible with timing and did a wonderful job. Gave me honest service at a great price. Would hire them again in a heartbeat.
Craig R.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
They made sure the job got done correctly.
Paul H.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
I was given a quote for a flame sensor for$165. The sensor cost me $7 online
Response from Suburban Comfort
"We are a full service heating and cooling company we do not sell parts wholesale. We buy them directly from the manufacturer not on some cheesy website. This person not only did not know what was wrong with their furnace and we had to properly diagnose it and we had the part on our truck and his bill was $165 including the service call fee and the diagnostics which is extremely fair across-the-board with other full service companies. I do not think we need to apologize for not being a company that drives around for free, telling people what is wrong for their furnace for free and sell parts below wholesale. What do you think?"
Adnan A.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
They were really professional and punctual and customer service was wonderful
Lonzo R.
Oct 2019
Gas Furnace / Forced Air Heating System Repair Service
The repair guy did a great job explain everything and reminded me to have my furnace clean once a year.
Carol O.
Oct 2019
Central A/C Service or Repair
This was all new to me and I was nervous about this whole project but it had to be done. Jim explained everything, showed me things while explaining and was very nice. Jim and his 2 helpers worked hard to install both furnace AND air conditioner and had it done by the end of the day. It was a great experience and I wish I would have done it sooner. Suburban Comfort and Jim are great- so glad I found them.
Brian V.
Oct 2019
Central A/C Service or Repair
Maureen M.
Sep 2019
Central A/C Service or Repair
Very knowledgeable, informative, and customer service oriented. Value and Quality driven. Highly recommended
John D.
Aug 2019
Central A/C Service or Repair
Brian R.
Aug 2019
Central A/C Service or Repair
After adding feon to my system, they did not bleed off the air in the lines. I called about this and they returned. It improved but is not right yet. Tech said sorry for the way is starts, meaning the cooler unit outside. It vibrates the house now.
Danny M.
Aug 2019
Central A/C Service or Repair
Chris is a true professional and an honest man. I will use them again in the future.
Emily Z.
Aug 2019
Central A/C Service or Repair
This was my first time using Home Advisor, and they found me a winner! Jim was friendly, very informative, and quickly had my AC up and running. Suburban Comfort was able to fit me sooner than I anticipated for a non-emergency (although after Jim explained the situation, I think it was a more urgent fix than I thought. . .). Communication, both through the Home Advisor site and calls/texts was plentiful. My AC unit needed several new parts, and Jim had them all in his truck, so he could do the repair right then. He also warrantied this work and the parts for two years. He did not try to sell me on a new AC, even though he discovered mine is from 1994.
Licensing
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FAQ
Suburban Comfort is currently rated 4.8 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Suburban Comfort accepts the following forms of payment: CreditCard
Yes, Suburban Comfort offers free project estimates.
No, Suburban Comfort does not offer eco-friendly accreditations.
Yes, Suburban Comfort offers emergency services.
Yes, Suburban Comfort offers warranties.