Sugar Plumbing

Company is very professional. On time with their appointment. Workers are very polite. They go above what they have to do to make sure the job was done right.

The owner came out,and we explained what we needed. We chose this company over another cheaper bid, because we trusted the owner and he seemed a person of integrity. The work we hired him for was several different issues. 2 of his guys came out, they were very respectful but did very poor quality work. We called the business about the problems we had w/ the work,and the owner came and saw our issues, and agreed and also told us he had misspoken when he sold us on a certain water heater. But he said he would do the right thing and give us the one that had the features we'd wanted,even though it was gonna cost him. So that was good. But after redoing the water heater we checked on the other work that we'd initially spoken and agreed on,and the secondary work was not done, nor was the problem his workmen had created repaired. Multiple calls gave no response or multiple excuses and no completion of the secondary work. The owner is a good workman, but his men are not necessarily! Do not pay them until the work is done to your satisfaction!

professional install of tankless water system as promised

professional but friendly, did excellent job!

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very fast........

I had 2 bowel sinks repaired that were leaking and had to buy the parts and was charged $680.00. They said they had to buy a drill bit. The work was done in August. I received a warranty. One sink started leaking and I called for service with the 1 year warranty I have. Left numerous messages at 865-233-9000. Got a call from James Moore the owner. He promised to get someone out to fix my sink 3 times (no show and no call back). Moore promised to personally come, no show and no call again. I have tried to work with them. Don't do business with them they do not honor their warranty and work.

Fast and efficient, but a little overpriced

James came our to repair my leak and he immediately knew what the problem was. He repaired and replaced some parts and it was fixed! I am thoroughly VERY HAPPY with his professionalism, his work ethic, and his very nice personality. He runs this business very well. They will be my plumbing company for life.

Great work but very overpriced for the job and the time it took to complete it.

Very quick transaction

Honest!!!

Sugar Plumbing even called the next morning to make sure we were happy with their service.

Quick, professional, competitive and competent. What more could you want?

Calvin, their plumber was very efficient in his work. Had my shower drain rerouted and was considerate of my home in doing so.

Prompt and fair pricing

The quality of work was excellent. They protected my wood floors when removing and installing the water heaters and were very careful in maneuvering them through the house. I was very glad to finally find someone who still could properly sweat copper pipe which seems to be a dying art in the plumbing profession. The work was professional and properly done. I am very pleased with the outcome.

They were friendly, on time, with fair pricing and went out of the way to get the job done right.

Great job on a very short notice. We needed a gas line installed for a new range. Tech was out with an estimate that morning. He was gracious enough to do the job that afternoon in the rain. No short cuts and we were good to go that day. Nothing but kudos from me!!

The did a fine job.

I reached them at 5 PM in the afternoon. I had a simple non-emergency leak to get fixed. They made room in their schedule and had a plumber at my house by 1:30 PM the next day. Repair was quick and thorough. Would recommend

Great work, Chad was very knowledgeable and helped with great suggestions and explained everything. Calvin did a great job as well. They were fast and neat. We had clean water in one day. We recommend Sugar Plumbing!

Good job.