Summit Solar Solutions, LLC

BUYER BEWARE! They will do everything to get your money but when there is an issue they will send you to a third party. The third party and Summit will not return calls or emails. After a few months they will advise you that third party no longer serves your area and refers you to a different third party. That third party will charge you $1000 to fix the issue because you are over 2 hours away. They do not return calls or emails after they get your money. My solar system has not woked since August and still cant get a reply from Summit. Wholeheartedly DO not recommend this company.

Summit Solar installed a solar panel and battery system in Nov 2019. They spoke very highly of themselves and their products and we fell for the sales pitch. Our first indication of problems to come came when they were making the connections between the solar system and our main breaker box. We heard them laughing and singing thru the floor from the basement and garage. When they turned the power on they blew out a circuit in the kitchen which ruined my refrigerator and microwave. When I realized the damage that had been done I called them immediately and their initial reply was to have me plug the appliances into a different outlet circuit and they would come to check it out in a day or two. I finally got them to agree to be there the next morning. Turns out they had cross-connected two circuits between the main and the solar breaker box so there was no breaker protection on those circuits. They then tried to pay me $600 for a $1,500 refrigerator and replace the $200 microwave with a model from Lowes that sold for less than $100. After threatening legal action they delivered a check for the correct amount. Unfortunately, that is not the end of the story. The system was supposed to supply back-up power during outages as well as supply the essentials loads during non-producing hours. This was not set up correctly. We also had a bad battery that was found very shortly after installation. It is now a year later and the battery back-up portion of the system is still not functional, it has gone out on 3 occasions and when we call in about it we are told that they are busy with new installations and we will have to wait on availability. Our battery back-up has now been completely shut down for about 3 months with no repair date on site. A technician did finally come to the house 2 weeks ago and spent the entire day working on the system and left with it in the same condition it was when he got there, non-functional. He admitted to my wife that the situation with the battery pack was beyond him. We have not heard anything out of Summit Solar since that day. Update 10/30/20: Summit Solar contacted my wife to set up an appointment for next week.

They did great work.