Sunset Heating Cooling & Plumbing, LLC

efficient and communicative

We have had the equipment installed since June but nothing works. If someone comes out, they say someone needs to fix the issue and leave. We call several times a day and can't get past the call center.

Customer service is terrible call 7 times to talk to a manager and haven't heard back yet. Could not get passed the phone operator

Daniel came to do a yearly maintenance on my heat exchanger and heat pump. Everything was working great! He suggested I do a few things down the road. I will be scheduling a ductwork cleaning sooner than later. Everything is so expensive, I have to prioritize my needs. He was patient and not pushy

The company will not provide you with an itemized receipt. The lack of transparency is concerning, and I would be very suspicious about using them in the future as their price was much higher than their competitors.. If you plan on submitting for insurance reimbursement, for any reason, absolutely do not use them as they will not provide you with a receipt breaking down the material/labor cost, and insurance will not reimburse you.

Sunset came out first thing on a Monday morning. They were able to diagnose and fix my issue quickly. Great job. We also talked about future work. My only issue was that the final bill was not the price quoted. There was another charge for them to come out to the house. That was never discussed by the office when they originally spoke with me. Effectively it was a hidden fee. Please be transparent up front.

Hi

Their technician did a great job of replacing my condenser fan's starter capacitor.

The gentleman that gave us the estimate was awesome. Could just tell he is very into his career. The installers were also great. They came early, which is never heard of. So I really appreciated it. The ac works so great, I almost need a sweater now. Haha

Quick response and polite worker