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Superior Cleaning & Restoration Services
Water Removal Recovery Service, Carpet Repair, Refasten, or Stretch,
About us
Superior Cleaning & Restoration Services has been in business since 2010. Our certified technicians are courteous, knowledgeable, will explain the project details, and give pricing agreed on before any work is done. We offer a wide range of services to include carpet cleaning, carpet repair, upholstery cleaning, pet urine removal, odor control, tile/grout cleaning/sealing, and flooring removal/installation. We also specialize in water damage restoration. Our certified technicians will take care of your needs from start to finish!! We even offer 24 hr. emergency services. Call us at 877-730-7747, 210-650-2047, or 512-937-7720 to book an appointment today!! You may also email at superiorcrs2000@gmail.com. Thank you, and have a blessed day!!
Business highlights
Emergency services offered
Veteran owned and operated
16 years of experience
Services we offer
Carpet - Clean, Repair, Refasten, or Stretch , Tile & Grout Cleaning/Sealing, Tile: Ceramic and Porcelain - Install - Materials Provided by Consumer , Water Damage Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4106 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 16% | ||
| 4% | ||
| 3% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 106 reviews
Cheryl W.
Aug 2021
Carpet Repair, Refasten, or Stretch
They did s good job.
Evangeline C.
Aug 2021
Bret with Superior Cleaning and Restoration did a terrific job in my home cleaning the carpets in the bedrooms. We had gotten a puppy Ithe year or so earlier and there were a few stains from the house training. Bret came and asked about any stains or problem areas before starting and all the stains are gone now. We are very pleased with the care he took in our home and would be happy to have him back for this or any other service he renders. Thanks, Bret!
Cheryl W.
Aug 2021
It was good overall.
Connie C.
Aug 2021
Carpet Repair, Refasten, or Stretch
Na
Response from Superior Cleaning & Restoration Services
"Good evening Connie. We at Superior Cleaning & Restoration Services built our business on providing a superior service at a reasonable price. Customer satisfaction is our #1 priority. We have offered to come back out and fix any issues you may have at no additional cost to you, but you declined our offer. We use our customer feedback to continue to improve the overall customer experience. We also offered, on the day of the project, to continue to work on any areas of concern, and you told us you were happy with the results. You also told us you would contact us if there were any issues!!"
Robert M.
Jul 2021
They only did half of the work Very unprofessional. Smoked what I believe was Marijuana 3 times in his van. He had nothing but trouble with his equipment. Needed to provide him with tools to try and fix problems. I subscribed with you to get reliable people. I am disappointed with your services. He was at my house for 7 hours and didnt finish. I paid him $240 and he was supposed to come back on the weekend. He never showed up, no calls or texts.
Response from Superior Cleaning & Restoration Services
"Good evening, Robert. Customer satisfaction is our #1 priority. First of all, none of our technicians smoke marijuana, and we drug test randomly each month. We do not deny having problems with our equipment on the day of your project, although we only charge you for the work that was actually done. We reached out to you by email shortly after the project to make arrangements to come back out and finish the job, and you declined. I am sorry you were not pleased with the project, but I'm sure you know that equipment malfunction happens. You can call us at any time, and we would be glad to come back out to finish the job!!"
Joce P.
Jul 2021
Professional and friendly. Good communication.
Annie S.
Jul 2021
Carpet Repair, Refasten, or Stretch
I went with guy and they were very patient and I am very happy with them
Pilar C.
May 2021
Friendly, professional, thorough, and worth every penny they charge. We will hire again!!
Monica G.
Apr 2021
Bret did an amazing and professional job. He sealed our grout and was reasonable. I appreciate his hard work in ensuring this job was done to our satisfaction. We were happy that we hired his company to do this work for us.
Yvette K.
Mar 2021
Water Removal Recovery Service
Very accommodating. Brett and Robert were a pleasure to deal with.
Jeannie C.
Jan 2021
Fast and efficient. Courteous. Professional.
Joe L.
Jan 2021
No Comments.
Michael O.
Sep 2020
Carpet Repair, Refasten, or Stretch
Bret did a great job, even staying super late to get the job done.
Javier A.
Sep 2020
Carpet Repair, Refasten, or Stretch
Brenden did our carpet stretching and it came out so good!!! I am so satisfied with the work he did and the price that was quoted. I would definitely use them again.
Wanda T.
Sep 2020
Service was good no issues
Nancy D.
Sep 2020
Carpet Repair, Refasten, or Stretch
Service was good
Stephanie H.
Aug 2020
Carpet Repair, Refasten, or Stretch
Very great customer service and was pleased with the service!
Calvin Y.
Aug 2020
Went the extra effort to finish the job.
Response from Superior Cleaning & Restoration Services
"Good morning Calvin, we appreciate your feedback, and we are reaching out to you to see if there is anything we can do to improve your overall experience with Superior Cleaning & Restoration Services. While a 4.0 star review is a pretty good review, we continue to strive for 5 star reviews from our customer's. We do go the extra mile to make sure we do the very best job we can do, even if it takes longer than normal. Customer satisfaction is our #1 priority. Thank you again for your review, have a blessed day."
TERI B.
Jun 2020
He cancelled the first appointment I had, moved to next day. Appointment time was 5 pm, he called at 5 to say he was on his way. Did not arrive until 5:45. He did not start to clean the carpets until almost 7 pm. There was no furniture to move. Did not finish until 9:00, was on his phone constantly, and when he noticed I was getting irritated he started taking calls outside my home. Was distracted, ?, Perhaps he had ADD. kept circling van, checking hoses, connections. Cleaned carpets well, but the amount of time to get this job done was ridiculous. Then he wanted an extra 25.00 over the price quoted.
Response from Superior Cleaning & Restoration Services
"We appreciate your review. We took swift action to discipline the technician for the way he handled your project, and we sincerely apologize for your experience. If there is anything we can do, please contact us at the contact information on our profile. Thank you, and have a blessed evening!!"
Lance S.
Jun 2020
Bret did a good job cleaning the carpets and tile.
Lily G.
Jun 2020
Carpet Repair, Refasten, or Stretch
Barbara S.
Jun 2020
Carpet Repair, Refasten, or Stretch
On time and awesome service rep
Kathleen B.
May 2020
No comments.
Response from Superior Cleaning & Restoration Services
"Thank you for your review. We use this information to continue to improve the overall customer experience as customer satisfaction is our # 1 priority. If there is anything that we can do to turn around your experience, please contact us at the contact information we have on our profile. Thank you!!"
Kathy D.
May 2020
(No comments provided)
Response from Superior Cleaning & Restoration Services
"We received your rating on the experience you had with us. We have tried to reach out to you several times to see what we can do to turn your experience around, but have been unsuccessful. We will be available to talk to if you chose to contact us so we can discuss what can be done to make you happy,as customer satisfaction is our #1 priority. Thank you."
Lisa S.
May 2020
Job well done!!
Licensing
State Contractor License Requirements
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FAQ
Superior Cleaning & Restoration Services is currently rated 4.4 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
Superior Cleaning & Restoration Services accepts the following forms of payment: CreditCard
Yes, Superior Cleaning & Restoration Services offers free project estimates.
No, Superior Cleaning & Restoration Services does not offer eco-friendly accreditations.
Yes, Superior Cleaning & Restoration Services offers emergency services.
Yes, Superior Cleaning & Restoration Services offers warranties.