Superior Defense Gutter Protection, LLC

Gutters installed with flow going away from down spout. Damage to existing builder installed gutters. Creepily one of the crew members came back 30 minutes after they left and opened my gate. Fortunately for him I happened to be walking into the yard as our territorial dogs were outside. He said he was taking pictures of the work done. A knock on the door would have been common courtesy.

Dale replied to her phone call by texted and resolved issue by 3/3/2023.

Brandon was NOT a high pressure salesman like the other companies use and gave us a quote in less than a half hour. The quote was much better than the other companies too. The work was done on schedule. It was a pleasure doing business with them. Highly recommended!

The install was timely & the gutters look great.

Overall the product was good. When it rains, I will see how well the work holds and works, so at this point, I do not have thoughts about the effectiveness of the gutters. I am looking forward to the next rain so I will know for sure. However, they look great. I love the color and the overall installation. It was the customer service that was SORELY lacking. There were four issues: 1. They did not solidify the time of day they would do the work. We set an original date of Sept 5, realized that was Labor Day, then verbally agreed several days before, to do the work on the 6th. But we did not agree on a time, so I called/texted leading up to that day and also on that day, but there was no response. In the end, I did not know when they would show up. And then I began to wonder since we did not set a time, IF they would show up. They showed up mid-morning, and I happened to hear them outside. 2. Prior to the day of the work, I asked for an additional piece of woodwork which they provided. And I am thankful for that. But the workers came with the old contract that did not reflect that change. I paid the extra cost for the wood because of the verbal agreement I made with the supervisor. However, I wanted, and still want, for my records, an updated contract to reflect all the work. 3. They broke one of my yard lights during the job. The supervisor said they would replace it. I haven't heard from them since. 4. When the work was done, we had a question about the length of the gutter that extended into the yard. We have given up on this part and asked our landscaper to assist with this, which he has. So someone else fixed this issue instead of superior gutters. I wrote and sent a text with images, and I made a phone call regarding these issues. When I did not get a response, I texted again and called again. I texted again, but to this day, I have not received a return text or phone call or an email.... At all, and today is October 12. It has felt like they got the money, did the work and did not care about anything after that. So I am fairly happy with the quality of the work, though the next heavy rain will determine exactly how happy I will be with it. What has stayed with me the most is the lack of follow up and the complete silence I have received since I have reached out. Joyce.

They were more expensive than competing quote but their gutter screen was a far superior product they stand behind via a lifetime guarantee to come clean the gutters should they ever become clogged.

Brandon was a fantastic sales person

Sales rep Brandon was very professional, explained product and pricing of gutters and the rain guards. Prices were very reasonable and job was scheduled and completed in half a day. The crew cleaned up and left everything nice and tidy. Would use them again and definitely recommend this company.

Great service and reasonable price! Received no pressure from their sales rep after he gave me the quote. Would definitely hire them again.

Please inspect thourly before they leave ! There were a few things I didn't catch before they left but the sales person came back and completed the job.

Fair pricing Convenient scheduling of install Good ongoing communication Product works as described

Overall my experience was very good with salesman DuBose and the contractor that did the work. Questions answered and explained their work . I am pleased with the gutters and installation

Friendly, knowledgeable personnel. They took the time to answer all my questions.

They were on time Efficient,great job cleaning up after. I'm very happy

Tell them about the work was done for me.

Brandon was very personable and answered all my questions quickly. It is so refreshing to deal with a low-pressure sales person. The installers were great. They also answered my questions, got the job done quickly and professionally. I recommend this company highly.

Provided a Fair and reasonable estimate for our gutter project. and a good understanding of what needed to be done. They were willing to come out and correct a small problem after it surfaced. Would recommend this company.

On time. completed in timely manner. Best price. Friendly installers.

Very quickly done and professional

It was a great experience

Promp, clean

They did a great job.

Having to have them come back for the third time to complete the contracted work.

They made this experience absolutely painless. From the measurement and quote process, all the way to the final check. These guys were very efficient and on time. Everything looks great. Thank you.

They did a great job installing gutters on my home for a very reasonable price. I would highly recommend them.