Superior Fence and Rail of North Florida, Inc.
About us
As Jacksonville's premier fence installation and fence retail company, we pride ourselves on providing excellent fence products and professional fence installations. All vinyl fence, aluminum fence, and wood fence products carry a lifetime warranty. We guarantee all fence installations with a three year workmanship warranty. Our ActiveYards Vinyl Fence and Aluminum Fence product warranties also cover labor! Superior Fence & Rail carries an A+ BBB record, and all of our employees pass a rigorous background check. With eight branch locations across Florida, Superior Fence & Rail is the largest fence company in Florida. Superior Fence & Rail is the fence company of choice for Home Depot, KB Homes, NASA, and many others! And as the exclusive ActiveYards Dealer in your Jacksonville, FL, we are proud to offer technologies such as Corigin, SolarGuard, GlideLock, and Cambium. More information is available at www.activeyards.com. Call us today for a free consultation!
Business highlights
25 years of experience
Memberships & Affiliations
ActiveYards Dealer Network, Better Business Bureau (BBB), Northeast Florida Builder's Association, Florida Homebuilder's Association, National Association of Homebuilder's
Services we offer
Aluminum Fence Sales and Installation, Chain-Link Sales and Installation, Fence Installation, Vinyl Fence Sales and Installation, Wood Fence Sales and Installation
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.751 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-25 of 51 reviews
Kevin S.
Oct 2023
Excellent crew
Sammi S.
Jan 2022
Great job
Deborah C.
Sep 2021
My installers Augustine, Nick & Robert called ahead of the scheduled time letting me know they were on their way. They were on time, courteous and very professional. They did an amazing job and we are very pleased. They also cleaned up the entire area before they left. Your company should be very proud to have such professional employees representing your company,
Janet K.
Jun 2020
Excellent work would hire again
Jim L.
Sep 2018
Chuck S.
Aug 2018
The Superior team were excellent to work with and the quality of the work appears to be excellent. They guys building the fence were very nice and experienced at what they did. The fence looks great!
Patsy P.
Feb 2018
After hiring them last year to fix their shoddy work. (they charged me) This year the fence is actually leaning over. Another company I hired to fix it showed me that Superior did not put enough concrete in deep enough. He just said straight out,"They did a really bad job"
Response from Superior Fence and Rail of North Florida, Inc.
"Both of your fence repairs were a result of Hurricane's Matthew and Irma. We repaired the fence after Matthew for 25% of what you paid your handyman, and if you had additional concerns about the installation after Irma we would have been happy to meet with you. Your handyman was just building up the issue to be larger than it was so that he could justify charging you over $500 for $30 of concrete and his time."
Mary B.
Dec 2017
Look for a CUSTOM Fence somewhere else! Superior Fence and Rail is not a Custom Fence Business. I wanted a custom wood fence for the backyard. It was difficult finding a company to do the custom fence and Superior Fence has good ratings so I talked to John Gorski about the fence I wanted. I should have know when Mr. Gorski had zero knowledge of the materials used by the company to build the fence and told me that there was no custom work done (that the ex-military man in charge of construction made all fences exactly the same and would not consider any customization), but that they are the number one company and ALL the other buyers were satisfied. I thought no fence company in Jacksonville would build my ideal fence, So I made a big mistake, compromised, and signed the papers. After talking to a yard specialist a week later I found a wonderful company with an owner who knows all the company's materials, listened to my request, answered my question, gave me knowledgeable choices. This took me several weeks since I wasn't looking for a new company, I just got very lucky. After nasty emails from Superior they agree to cancel my contract but will charge 15% of the cost of the fence. A big chunk of money. If I had delayed the work on the fence, changed the installation date or there was some logical reason for the 15% penalty I would ignore Superior Fence and John Gorski's attitude, but there is none. Superior Fence has no cost loss and no reason to charge this fee except a nasty attitude. BEWARE - they are not a custom fence company and definitely not the best fence company in Jacksonville.
Response from Superior Fence and Rail of North Florida, Inc.
"Your fence installation deposit was refunded in full last week. The check should have gone out in the mail Thursday or Friday. I?m not sure what conversation you had with John but it was never our intent to collect a cancellation fee. We only do so in the rare instance a customer cancels after we have ordered non-returnable materials. We?ve reviewed this with John. I apologize for any miscommunication on our part. With regards to John's knowledge of our products, it's true that John has worked in the fence industry for less than six months. I'm sure business owners in every industry would love to be blessed with a workforce with 20 years of experience, but in our economy and our industry that is simply not feasible. If you asked him a question and he did not have an immediate response, I'm sure that he found out the answer and got back to you. With regards to your fence, the initial fence you purchased from us was a custom wood fence. After you refused to schedule the installation and wanted to change the type of fence you wanted, we sent you a change order per your request. You then refused to communicate effectively and ultimately expressed that you wanted to cancel your contract. We refunded your money after your request. If you had simply let us know in the week after you signed the contract that you had found someone else we would have been happy to refund your money. But you didn't let us know until almost a month later that you wanted to change the fence and then that you really wanted to cancel. We realize that some companies will install whatever type of fence you want, but due to the nature of our business we offer a few options that most other companies don't, but we will not customize a fence to your exact specification nor do we advertise as such. I?m happy to address any additional concerns you may have. If you forward me the nasty emails you received I'll be sure to address them."
Buster K.
Nov 2017
No Comment
Monica K.
Oct 2017
it looks wonderful, the kept all of their appointments, the arrived to work at 8 in the morning, initially the project supposed to take just a day it extended to two because of the rain, over all satisfied, very respectful and knowledgeable people
J L.
Oct 2017
Highly professional. On time and completed in one day.
Medora B.
Apr 2017
Not only were they here when they said they would be, they were very professional and polite. A very pleasant experience all around. My specialists were Sophath and Errol. Kudos to them and Superior Fence and Rail of North Florida. You have my reccomendation!!!
Sabrina E.
Mar 2017
I received friendly service at a great price and I highly encourage anyone needing a truly good fence to contact Superior Fence & Rail, Inc. I have had my fence since 2013 and while my neighbors fences have not held up my fence is in pristine condition and has outlast them all regardless of weather and every attempt by the lawn service to test it's stability.
Dottie M.
Nov 2016
Very professional, hard working and no problems. Highly encourage anyone needing a fence to contact these people. Scott and his crew cannot be out done. All was cleaned up following the work. The fence is beautiful and adds beauty to the area.
Dave Y.
Sep 2016
Scott and his crew were excellent, professional, courteous and friendly. I strongly recommend Superior Fence and this crew to all of my friends and fellow employees. Thanks for an outstanding job!
Richard W.
Dec 2015
They were absolutely excellent - very professional and very clean (no debris left over). I would definitely highly recommend them. The team leader and the crew - every single one of them was excellent - Scott, Ernest and John. Scott has extremely good communications skills. The HOA was very pleased.
Luellyn W.
Nov 2015
I found this company on this site and they had so many good reviews that we decided to call them. Their customer service is head & shoulders above anyone else we called. Called back when they said they would, followed up with timeline, and completed job quicker than expected. Work site was also neat as a pin during the job.
Lee W.
Nov 2015
excellent service
Charlene C.
Oct 2015
Very professional and excellent work. I love my fence.
Laurie B.
Sep 2015
They did a great job with quality materials. Arrived half hour early and worked straight through for three hours until finished. Nice guys and great people in customer service. Definitely recommend.
Frank P.
Aug 2015
Crew was on time and worked non-stop through to completion of the project. We are very pleased with the fence and would recommend this company to anyone.
Vicki B.
Jul 2015
They did a fanastic job, the time of getting it installed was perfect.
Dianne S.
Jul 2015
The installers were three young men who were exceptional. Hard working, very considerate. We ran into a slight problem in the beginning but Colt, the supervisor on the job, handled it promptly and efficiently. Highly recommend this company!
Henry N.
Mar 2015
High-quality fence and installation. Sales and customer service representatives were excellent. Very pleased with process and outcome. Highly recommend this company.
Thomas A.
Feb 2015
The project went well. The fence looks great. Everyone who has seen it raves about it.
Licensing
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FAQ
Superior Fence and Rail of North Florida, Inc. is currently rated 4.7 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: Closed
Saturday: Closed
Sunday: 7:30 AM - 5:00 PM
Superior Fence and Rail of North Florida, Inc. accepts the following forms of payment: CreditCard
Yes, Superior Fence and Rail of North Florida, Inc. offers free project estimates.
No, Superior Fence and Rail of North Florida, Inc. does not offer eco-friendly accreditations.
No, Superior Fence and Rail of North Florida, Inc. does not offer emergency services.
Yes, Superior Fence and Rail of North Florida, Inc. offers warranties.