Superior, LLC

Water leak in kitchen. The water mitigation specialist, Kevin Wackerly, was at our home almost immediately to assess the damage and begin work on the problem. He was professional, knowledgeable and explained every part of the work. He finished in a timely manner and checked in often. It was great working with him!

We began the mitigation process with Superior around June 17th which all went quite smoothly. We were told at that time it was a *small project* and we would most likely need to stay in a hotel for *at the most a week* while the floors were being finished. Unfortunately, we ended up staying in the hotel from July 29th-September 3rd with the exception of 10 days while we were on vacation in August. Superior was extremely unreliable, unpredictable, and unprofessional. To name a few examples: 1. Luxury vinyl flooring was laid directly on basement concrete making flooring uneven and flexing. 2. Time and time again they would not show up for work. 3. The supervisor went on a 2-week vacation without notifying us or putting someone else in charge of our job. 4. Painters did not match the color of paint correctly because they admittedly were *in a rush*. 5. They placed a lien on our house instead of working with our insurance company and then kept the lien on our house even after getting paid to interfere with our ability to refinance our home.

They did a great job. They got finished when they said they would. There was a discrepancy in how much it cost based on what I was originally quoted and what I was charged.

Fast response, efficient, knowledgeable, courteous,

Very professional and knowledgable. The crew was fast and maintained a very clean and safe work space. They went above and beyond helping me understand what needed to happen, how they were going to do the work, and when and what I needed to do in order to help the project along. I would use them again in a second...Thank you Don!

We are actually in the middle of the restoration project. We are on hold until we get some other work - separate from the project - completed. Superior has been patient and very informative throughout this project. More to come as we move into the completion of the restoration - probably to be started in the middle of July

They were very easy to work with and did a great job. The work was well done and our house looks better than before the damage happened. We would use them again.

Good customer service. Nice company to work with

They were really good and I would used them again.