Superior Lawn Care & Snow Removal, LLC

We hired them for Snow Removal this year. We've only had one snow, but they did a fantastic job. Invoicing clear, accurate, timely. I would include a tip if I could. Having researched many Companies, they were immediate w/quote, answered my many questions right away. One of very few that will bill for actual work instead of Season without it being a god awful price. Very reasonable pricing. Very clear as to what they do and time frame. Hopefully service will continue to be excellent, as we intend to stay with this Company.

Trees were supposed to be 4 -5 feet most are barely 4 feet many of them smaller did not plant all the trees the trees were the poorest quality trees I have seen and then I find out the warranty is only six months not 12 months like most other suppliers They charge the same price as all other nurseries but their trees are of a far poor quality

I hired Superior to do 2 projects: 1) construct a split rail fence through a moderately wooded area; and 2) to resolve the issue of mud over my front lawn due to poor water drainage. There were problems with both projects in addition to them demanding more money from me than specified in the contract and an initial refusal to reimburse me for an inadvertent over-payment. The fence: The contract was for them to cut the shrubs that were in the path of the fence and to remove the yard waste. They did a good job with the fence (all laborers were Spanish speaking which limited on site communication) but did not remove the yard waste. Upon calling the office I was told that they were not to remove the yard waste generated from the fence installation. I had to show them the contract to prove that they had agreed to remove the yard waste. Meanwhile their billing department sent me a bill for the balance of the payment before the work was completed. The lawn: They said that the installation of a dry well would clear up the drainage problem on the lawn. The dry well was constructed in December 2017. When Spring 2018 arrived my front lawn looked like a lake with 2 or 3 inches of water. They came out to look at the problem and assured me that it "looked good" but that there was just so much snow melt that it surpassed the capability of the dry well to drain it. I was told to give it time. The water eventually did clear and grass grew in but the trench that had been built for the dry well was quite visible and the grass never came in well. This past Autumn 2018 more rain brought back another lake and now the entire front lawn looks like a mud hole. I asked another company to look at it and they identified the problem as the berm in front of the lawn which was obstructing water drainage. I just paid them to remove a portion of the berm so that water could drain off the lawn. Why the experts at Superior could not see this is beyond me. The money paid to them was a total waste. Thus far they have not offered to refund any of it. The billing department: As stated previously, they sent a bill for the balance of the fence before the work was completed. They did the same thing for the balance of the bill for the dry well. But upon paying the balance I had inadvertently overpaid $660.00. About a month after making that error they sent another bill alleging that I then had an $800.00 balance. Upon receiving this bill I realized that I had overpaid them $660.00. I called and spoke to the woman who sent the bill and asked her to look at the contracted amount and pointed out that I did not owe them anything. They owed ME $660.00. She refused to acknowledge that and continued to harass me for more money. She insisted that her books show an $800.00 balance. After a week or so, I finally spoke to someone who looked at the contracted amount and added the amount that I had paid and them admitted that they owed me $660; but I had to wait another month for them to

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Great work, friendly workers. My garden beds look beautiful! Can’t say enough about Naji’s willingness to adjust the schedule to accommodate my request. I’d definitely use again and highly recommend them.

Started with landscaping which was good. Service by lawn workers were either slow, excessive or not performed at all. A few times it was on time. Charged for snow removal even though it was already done by owner because of slow service and even though they were already called not to come anymore. because of issues. Beware that charges were inappropriate at times (double charging - took money from credit card on file and yet charged by mail). Front desk is good and helpful but communication between them and workers are confusing. Now wants us back to do our new home. No way.

Prompt response to calls and request. Workers on site worked very hard and always cleaned up the worksite. Finished on time. Only negative was the added expense to the bill that I was not notified about prior to the bill.

they are very polite about getting the job and a down check for half of the project, then they don't care about you anymore. they showed up and started working and didn't even explain what was going on and when they did finish they didn't ask how the job was just for a credit card number and it was over the phone payment on top of that.

I appreciated how quickly and perfectly they took care of my overgrown yard. I will be using them for lawn care and snow removal. I'd highly recommend them.

Terrible customer service. Only managed to cut on the agreed upon day a fraction of the time even when there was zero rain. They thought that showing up Saturday mornings at 8 am to disturb the neighborhood was acceptable when they agreed to come Thursday's. The office staff lack basic business skills so expect to micromanage your service almost weekly. The actual lawn care was fine but not worth putting up with the terrible running of the business. They charged us and our neighbors for a cut that never happened and it took many emails and weeks to get them to correct the bill. Many other companies that can give you good lawn care in the area for the same price or better that will give you proper customer service. Don't waste your time with this company.

They had a miscommunication regarding the estimate but a man finally came to look at what needed to be done. He gave me a very high estimate and said that they usually require a deposit. I wrote a check for half the estimate, which they cashed. He said they would be out the end of the next week to do the job. They never came. I called several times to see when they would be out and he said they were backed up. Four weeks passed and they still had not come out to do the work so I called to request my money back. The woman who took my call said she had no record of me. She said she would try to track it down and have the man who gave the estimate call me. No one has called me back. I may have to go to one of those RV problem solvers to get my $175 back. I am not happy at all.

I never used them. I had to cancel before they came. Refunded my deposit without me embed having to ask Bought a plant from them as a thank you

Responded quickly to an SOS call. Great cut and edging. Especially liked the clean-up.

Weather has been bad so they were two days late cutting my lawn. They made it out today in even worse weather and took the time to do good, detailed work on a very cold day in light rain. The crew was friendly and courteous. They apologized that the grass didn't look better but it was very wet (it was still much better than the last company I used). They promised to be back on my regularly scheduled day and make it look even better. Thank you!

Quick same day service. Good price. Will definitely use Superior again.

We just had our first snow of the season so the work requested has only occurred once. They agreed to clean off a short walk from the garage to the back porch and the steps up to the back porch that my previous snow removal company would not do. The cost is to be an additional $5 and since this is the only door we use daily it is very important to this senior citizen that it be cleared.

crew is friendly if issue occurs boss takes care of it right of way

The work starter and was completed on time. The crew was excellent. We will be using them again😄

Kurt and their staff was great to work with. The crew that came and did the work was great. Completed the project very fast.

Very nice to work with, delivered dirt and mulch almost immediately. Good quality products.

Very satisfied with the crew and their work.

The initial sod installation was fine, the subsequent follow up mowing and weeding worse than anyone else on the block.

Fast talkers, upcharge aggressive and difficult to deal with if you are not satisfied The receptionist is most unhelpful. When you call for help and she takes all your personal info every time like its the first contact you have made. Obviously no data base or real interest in you as a customer

Superior was the only company I called that would come out and do a free estimate. That was HUGE.