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Superior Lawn Care & Snow Removal, LLC

Landscape Design Service, Sod Installation, Landscape - Install Landscaping for Yard or Garden,

About us

Since 2003, Ann Arbor's Superior Lawn Care has been providing service to the Washtenaw County area with its residential and commercial lawn & landscape maintenance programs, and our 24 hour snow removal service as well. Our business has grown to include full service landscape design and installation including brick paving, beautiful natural stone terraces, formed retaining walls and landscaping with native Michigan shrubs and trees. Whether you are building on a new site or want to re-landscape your present home, we'll work with you to provide direction and insight en route to a landscape you'll enjoy for years. You'll find us to be courteous, professional and prompt. We look forward to providing you with the very best!

Business highlights

23 years of experience

Amenities

Free Estimates

Yes

Reviews
3.628 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
7%
3
7%
2
4%
1
21%

Filter reviews by service

Showing 1-25 of 28 reviews
JAMES R.
Feb 2022
5.0
Yes, I recommend this pro
We hired them for Snow Removal this year. We've only had one snow, but they did a fantastic job. Invoicing clear, accurate, timely. I would include a tip if I could. Having researched many Companies, they were immediate w/quote, answered my many questions right away. One of very few that will bill for actual work instead of Season without it being a god awful price. Very reasonable pricing. Very clear as to what they do and time frame. Hopefully service will continue to be excellent, as we intend to stay with this Company.

Larry G.
May 2021
1.0
$3,200
Trees were supposed to be 4 -5 feet most are barely 4 feet many of them smaller did not plant all the trees the trees were the poorest quality trees I have seen and then I find out the warranty is only six months not 12 months like most other suppliers They charge the same price as all other nurseries but their trees are of a far poor quality

Paulette M.
Oct 2018
0.5
I hired Superior to do 2 projects: 1) construct a split rail fence through a moderately wooded area; and 2) to resolve the issue of mud over my front lawn due to poor water drainage. There were problems with both projects in addition to them demanding more money from me than specified in the contract and an initial refusal to reimburse me for an inadvertent over-payment. The fence: The contract was for them to cut the shrubs that were in the path of the fence and to remove the yard waste. They did a good job with the fence (all laborers were Spanish speaking which limited on site communication) but did not remove the yard waste. Upon calling the office I was told that they were not to remove the yard waste generated from the fence installation. I had to show them the contract to prove that they had agreed to remove the yard waste. Meanwhile their billing department sent me a bill for the balance of the payment before the work was completed. The lawn: They said that the installation of a dry well would clear up the drainage problem on the lawn. The dry well was constructed in December 2017. When Spring 2018 arrived my front lawn looked like a lake with 2 or 3 inches of water. They came out to look at the problem and assured me that it "looked good" but that there was just so much snow melt that it surpassed the capability of the dry well to drain it. I was told to give it time. The water eventually did clear and grass grew in but the trench that had been built for the dry well was quite visible and the grass never came in well. This past Autumn 2018 more rain brought back another lake and now the entire front lawn looks like a mud hole. I asked another company to look at it and they identified the problem as the berm in front of the lawn which was obstructing water drainage. I just paid them to remove a portion of the berm so that water could drain off the lawn. Why the experts at Superior could not see this is beyond me. The money paid to them was a total waste. Thus far they have not offered to refund any of it. The billing department: As stated previously, they sent a bill for the balance of the fence before the work was completed. They did the same thing for the balance of the bill for the dry well. But upon paying the balance I had inadvertently overpaid $660.00. About a month after making that error they sent another bill alleging that I then had an $800.00 balance. Upon receiving this bill I realized that I had overpaid them $660.00. I called and spoke to the woman who sent the bill and asked her to look at the contracted amount and pointed out that I did not owe them anything. They owed ME $660.00. She refused to acknowledge that and continued to harass me for more money. She insisted that her books show an $800.00 balance. After a week or so, I finally spoke to someone who looked at the contracted amount and added the amount that I had paid and them admitted that they owed me $660; but I had to wait another month for them to

Renee M.
Jul 2018
1.0
Landscape - Install Landscaping for Yard or Garden
[No Comments Provided]

Peggy D.
Jun 2018
5.0
Landscape - Install Landscaping for Yard or Garden
Yes, I recommend this pro
Great work, friendly workers. My garden beds look beautiful! Can’t say enough about Naji’s willingness to adjust the schedule to accommodate my request. I’d definitely use again and highly recommend them.

Art C.
Apr 2018
2.0
Landscape - Install Landscaping for Yard or Garden
Started with landscaping which was good. Service by lawn workers were either slow, excessive or not performed at all. A few times it was on time. Charged for snow removal even though it was already done by owner because of slow service and even though they were already called not to come anymore. because of issues. Beware that charges were inappropriate at times (double charging - took money from credit card on file and yet charged by mail). Front desk is good and helpful but communication between them and workers are confusing. Now wants us back to do our new home. No way.

Renee C.
Feb 2018
4.5
Landscape - Install Landscaping for Yard or Garden
Yes, I recommend this pro
Prompt response to calls and request. Workers on site worked very hard and always cleaned up the worksite. Finished on time. Only negative was the added expense to the bill that I was not notified about prior to the bill.

Jack C.
Oct 2017
1.0
Landscape - Install Landscaping for Yard or Garden
they are very polite about getting the job and a down check for half of the project, then they don't care about you anymore. they showed up and started working and didn't even explain what was going on and when they did finish they didn't ask how the job was just for a credit card number and it was over the phone payment on top of that.

Briget S.
Sep 2017
5.0
Sod Installation
Yes, I recommend this pro

Joanne D.
Aug 2017
5.0
Yes, I recommend this pro
I appreciated how quickly and perfectly they took care of my overgrown yard. I will be using them for lawn care and snow removal. I'd highly recommend them.

Anthony B.
Jul 2017
1.0
Terrible customer service. Only managed to cut on the agreed upon day a fraction of the time even when there was zero rain. They thought that showing up Saturday mornings at 8 am to disturb the neighborhood was acceptable when they agreed to come Thursday's. The office staff lack basic business skills so expect to micromanage your service almost weekly. The actual lawn care was fine but not worth putting up with the terrible running of the business. They charged us and our neighbors for a cut that never happened and it took many emails and weeks to get them to correct the bill. Many other companies that can give you good lawn care in the area for the same price or better that will give you proper customer service. Don't waste your time with this company.

Carolyn M.
Sep 2016
0.5
$350
They had a miscommunication regarding the estimate but a man finally came to look at what needed to be done. He gave me a very high estimate and said that they usually require a deposit. I wrote a check for half the estimate, which they cashed. He said they would be out the end of the next week to do the job. They never came. I called several times to see when they would be out and he said they were backed up. Four weeks passed and they still had not come out to do the work so I called to request my money back. The woman who took my call said she had no record of me. She said she would try to track it down and have the man who gave the estimate call me. No one has called me back. I may have to go to one of those RV problem solvers to get my $175 back. I am not happy at all.

Mary G.
Jun 2016
5.0
Landscape Design Service
Yes, I recommend this pro
I never used them. I had to cancel before they came. Refunded my deposit without me embed having to ask Bought a plant from them as a thank you

Bobbie K.
Jun 2016
4.5
Yes, I recommend this pro
Responded quickly to an SOS call. Great cut and edging. Especially liked the clean-up.

Alan W.
May 2016
4.5
Yes, I recommend this pro
Weather has been bad so they were two days late cutting my lawn. They made it out today in even worse weather and took the time to do good, detailed work on a very cold day in light rain. The crew was friendly and courteous. They apologized that the grass didn't look better but it was very wet (it was still much better than the last company I used). They promised to be back on my regularly scheduled day and make it look even better. Thank you!

David G.
May 2016
5.0
Landscape Soil, Sand, Mulch and Rock Delivery
Yes, I recommend this pro
Quick same day service. Good price. Will definitely use Superior again.

Kathryn K.
Nov 2015
4.5
Yes, I recommend this pro
We just had our first snow of the season so the work requested has only occurred once. They agreed to clean off a short walk from the garage to the back porch and the steps up to the back porch that my previous snow removal company would not do. The cost is to be an additional $5 and since this is the only door we use daily it is very important to this senior citizen that it be cleared.

Val S.
Jul 2015
4.0
Yes, I recommend this pro
crew is friendly if issue occurs boss takes care of it right of way

Tammy F.
Jun 2015
4.5
Landscape Soil, Sand, Mulch and Rock Delivery
Yes, I recommend this pro
The work starter and was completed on time. The crew was excellent. We will be using them again😄

Dwight J.
May 2015
5.0
Landscape Design Service
Yes, I recommend this pro
Kurt and their staff was great to work with. The crew that came and did the work was great. Completed the project very fast.

Melissa H.
May 2015
5.0
Landscape Soil, Sand, Mulch and Rock Delivery
Yes, I recommend this pro
Very nice to work with, delivered dirt and mulch almost immediately. Good quality products.

Ruth H.
Oct 2014
4.5
Landscape - Install Landscaping for Yard or Garden
Yes, I recommend this pro
$1,490
Very satisfied with the crew and their work.
Response from Superior Lawn Care & Snow Removal, LLC
"Thank you Ruth :) We are happy to hear that you are satisfied with our service."

Candyce S.
Sep 2014
2.5
Landscape - Install Landscaping for Yard or Garden
$3,500
The initial sod installation was fine, the subsequent follow up mowing and weeding worse than anyone else on the block.
Response from Superior Lawn Care & Snow Removal, LLC
"Thank you for your comments. Your feedback is very much appreciated. The initial mowing service after sod installation is tricky because it is a new lawn and requires special care. We apologize that the result of the initial mowing was less than satisfactory and that we didn't provide that special care. It usually recovers on its own, but if there is anything that we can do we would be happy to do it. We would love the opportunity to provide you with one complimentary service to show you that we are committed to providing you with excellent service. Please contact me to discuss. Thanks, Moe Kasham"

Joanne U.
Sep 2014
2.5
Landscape - Install Landscaping for Yard or Garden
Fast talkers, upcharge aggressive and difficult to deal with if you are not satisfied The receptionist is most unhelpful. When you call for help and she takes all your personal info every time like its the first contact you have made. Obviously no data base or real interest in you as a customer
Response from Superior Lawn Care & Snow Removal, LLC
"Thank you for your comments. Your feedback is very much appreciated. Customer service is extremely important to our organization. We are sorry to hear that your experience has been less than satisfactory. We have utmost interest in you being a satisfied client and hope that we can have the opportunity to prove that to you. Please contact me to discuss your concerns a bit more so that I can resolve those issues. Thank you, Moe Kasham President"

Betsy H.
Sep 2014
4.5
Landscape - Install Landscaping for Yard or Garden
Yes, I recommend this pro
Superior was the only company I called that would come out and do a free estimate. That was HUGE.
Response from Superior Lawn Care & Snow Removal, LLC
"Thank you :)"
Showing 1-25 of 28

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Superior Lawn Care & Snow Removal, LLC is currently rated 3.6 overall out of 5.

Yes, Superior Lawn Care & Snow Removal, LLC offers free project estimates.

No, Superior Lawn Care & Snow Removal, LLC does not offer eco-friendly accreditations.

No, Superior Lawn Care & Snow Removal, LLC does not offer emergency services.

No, Superior Lawn Care & Snow Removal, LLC does not offer warranties.