Superior Lawn Care & Snow Removal, LLC

3.81 | 26 Verified Ratings
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734-352-3324

4197 Carpenter Rd
Ypsilanti, MI 48197
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Profile
Superior Lawn Care & Snow Removal, LLC


Since 2003, Ann Arbor's Superior Lawn Care has been providing service to the Washtenaw County area with its residential and commercial lawn & landscape maintenance programs, and our 24 hour snow removal service as well. Our business has grown to include full service landscape design and installation including brick paving, beautiful natural stone terraces, formed retaining walls and landscaping with native Michigan shrubs and trees. Whether you are building on a new site or want to re-landscape your present home, we'll work with you to provide direction and insight en route to a landscape you'll enjoy for years. You'll find us to be courteous, professional and prompt. We look forward to providing you with the very best!

Achievements

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Service Area

  • Ann Arbor
  • Whittaker
  • Ypsilanti
  • Saline

Services Offered

Brick & Stone
Concrete
Designers & Decorators
Landscaping

Areas of Expertise

  • Lawn Maintenance
  • Landscaping
  • Snow Removal

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates

Credentials

In Business Since: 2003
Screening
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Ratings & Reviews
Superior Lawn Care & Snow Removal, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 26
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0.5   |  10-27-2018
Review by Paulette M. in Ann Arbor, MI
Project: Aerate a Lawn
I hired Superior to do 2 projects: 1) construct a split rail fence through a moderately wooded area; and 2) to resolve the issue of mud over my front lawn due to poor water drainage. There were problems with both projects in addition to them demanding more money from me than specified in the contract and an initial refusal to reimburse me for an inadvertent over-payment. The fence: The contract was for them to cut the shrubs that were in the path of the fence and to remove the yard waste. They did a good job with the fence (all laborers were Spanish speaking which limited on site communication) but did not remove the yard waste. Upon calling the office I was told that they were not to remove the yard waste generated from the fence installation. I had to show them the contract to prove that they had agreed to remove the yard waste. Meanwhile their billing department sent me a bill for the balance of the payment before the work was completed. The lawn: They said that the installation of a dry well would clear up the drainage problem on the lawn. The dry well was constructed in December 2017. When Spring 2018 arrived my front lawn looked like a lake with 2 or 3 inches of water. They came out to look at the problem and assured me that it "looked good" but that there was just so much snow melt that it surpassed the capability of the dry well to drain it. I was told to give it time. The water eventually did clear and grass grew in but the trench that had been built for the dry well was quite visible and the grass never came in well. This past Autumn 2018 more rain brought back another lake and now the entire front lawn looks like a mud hole. I asked another company to look at it and they identified the problem as the berm in front of the lawn which was obstructing water drainage. I just paid them to remove a portion of the berm so that water could drain off the lawn. Why the experts at Superior could not see this is beyond me. The money paid to them was a total waste. Thus far they have not offered to refund any of it. The billing department: As stated previously, they sent a bill for the balance of the fence before the work was completed. They did the same thing for the balance of the bill for the dry well. But upon paying the balance I had inadvertently overpaid $660.00. About a month after making that error they sent another bill alleging that I then had an $800.00 balance. Upon receiving this bill I realized that I had overpaid them $660.00. I called and spoke to the woman who sent the bill and asked her to look at the contracted amount and pointed out that I did not owe them anything. They owed ME $660.00. She refused to acknowledge that and continued to harass me for more money. She insisted that her books show an $800.00 balance. After a week or so, I finally spoke to someone who looked at the contracted amount and added the amount that I had paid and them admitted that they owed me $660; but I had to wait another month for them to
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1.0   |  
Review by in Saline, MI
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5.0   |  
Review by in Ann Arbor, MI
Great work, friendly workers. My garden beds look beautiful! Can’t say enough about Naji’s willingness to adjust the schedule to accommodate my request. I’d definitely use again and highly recommend them.
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2.0   |  
Review by in Ypsilanti, MI
Started with landscaping which was good. Service by lawn workers were either slow, excessive or not performed at all. A few times it was on time. Charged for snow removal even though it was already done by owner because of slow service and even though they were already called not to come anymore. because of issues. Beware that charges were inappropriate at times (double charging - took money from credit card on file and yet charged by mail). Front desk is good and helpful but communication between them and workers are confusing. Now wants us back to do our new home. No way.
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4.5   |  
Review by in Ann Arbor, MI
Prompt response to calls and request. Workers on site worked very hard and always cleaned up the worksite. Finished on time. Only negative was the added expense to the bill that I was not notified about prior to the bill.
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1.0   |  
Review by in Ypsilanti, MI
they are very polite about getting the job and a down check for half of the project, then they don't care about you anymore. they showed up and started working and didn't even explain what was going on and when they did finish they didn't ask how the job was just for a credit card number and it was over the phone payment on top of that.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Ypsilanti, MI
Project: Install Sod
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5.0   |  
Review by in Ann Arbor, MI
I appreciated how quickly and perfectly they took care of my overgrown yard. I will be using them for lawn care and snow removal. I'd highly recommend them.
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1.0   |  
Review by in Ann Arbor, MI
Terrible customer service. Only managed to cut on the agreed upon day a fraction of the time even when there was zero rain. They thought that showing up Saturday mornings at 8 am to disturb the neighborhood was acceptable when they agreed to come Thursday's. The office staff lack basic business skills so expect to micromanage your service almost weekly. The actual lawn care was fine but not worth putting up with the terrible running of the business. They charged us and our neighbors for a cut that never happened and it took many emails and weeks to get them to correct the bill. Many other companies that can give you good lawn care in the area for the same price or better that will give you proper customer service. Don't waste your time with this company.

1 of 1 users found this review helpful.

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0.5   |  09-17-2016
Review by Carolyn M. in Ann Arbor, MI
They had a miscommunication regarding the estimate but a man finally came to look at what needed to be done. He gave me a very high estimate and said that they usually require a deposit. I wrote a check for half the estimate, which they cashed. He said they would be out the end of the next week to do the job. They never came. I called several times to see when they would be out and he said they were backed up. Four weeks passed and they still had not come out to do the work so I called to request my money back. The woman who took my call said she had no record of me. She said she would try to track it down and have the man who gave the estimate call me. No one has called me back. I may have to go to one of those RV problem solvers to get my $175 back. I am not happy at all.

1 of 1 users found this review helpful.

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Showing 1-10 of 26
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