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Learn about our screening process

8 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Camera And Locate
    • Water heaters/ Tankless water heaters
    • Repipes
    • Drains
    • Water leaks
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Warranty Offered
    • Trip Charge May Apply
    • Credit Cards Accepted

    Ratings

    4.7
    354 Verified Reviews
    • 5
      299
    • 4
      33
    • 3
      9
    • 2
      6
    • 1
      7

    Highly rated for

    • Quality
    • Customer Service
    Showing 1-10 of 354 results
    5.0 Marty E. Charlotte, NC
    5/15/2024

    Wow, I can’t say enough about this company. Personal, yes, no call center just personal customer service and friendly but most importantly, they recognized my issue & had someone out the same day!! Our Pro, Michael, was friendly & very informative!! Friendly and polite. You have to use this company for all your plumbing needs!! Stephanie & Teresa, you are the BEST!! 10 thumbs up!!

    5.0 Patricia R. Charlotte, NC
    3/12/2024

    It was a great experience. Job done right in a timely manner. Technician, Zach was very polite, pleasant and knowledgeable. He explained the problem and every step of the repair. After the job was completed, Zach did a great clean up. Thanks Superior for the top notch service. Will use again if the need arises.

    5.0 Phyllis L. Charlotte, NC
    3/9/2024

    Quick with no issues.

    0.50 Paul R. Charlotte, NC
    2/26/2024

    Highly unprofessional and ridiculous cost for repair services. They wanted to charge me $450 to change out a gasket on a leaky faucet.

    Response from Company:

    Thank you, Paul, for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced with our repair services. We understand your frustration with the cost quoted for replacing the gasket on your leaky faucet. In an effort to rectify the situation, we provided a full refund. Additionally, we want to assure you that we take your feedback seriously. Our pricing structure is designed to ensure that we provide superior service using high-quality materials and offering a comprehensive warranty. However, we recognize the occasional need to reassess our flat-rate pricing for specific jobs to ensure they are fair and remain competitive. Please rest assured that we are actively addressing your other concerns as well. Your satisfaction is of the utmost importance to us, and we are committed to resolving this matter to your satisfaction. We hope that if future plumbing issues do arise, you will give us the opportunity to provide the Superior service we are dedicated to give to each customer every time. Thank you for your understanding and for giving us the opportunity to improve our services.

    5.0 Tim H. Charlotte, NC
    1/21/2024

    Their sales tech guy was an experienced plumber who knew exactly what needed to be done. The firm's quote price was slightly lower than the average, but their expertise and ability to communicate what needed to be done was superb. They came when they promised & worked all day to complete the main water line replacement. Their 24 hr help line was staffed by people who understood plumbing (not just an answering service). They were responsive to every call. Their sales tech was also the working supervisor, with a helper. The two worked all day to finish. They cleaned up, seeded and spread hay over the yard line cut. THERE WAS ABSOLUTELY NO PROBLEM WITH ANYTHING! My broken main water main line was a pretty stressful event. I've read several horror stories and I dreaded this. Superior Plumbing's reasonable pricing & competent team eliminated all these worries. I COULDNT BE HAPPIER WITH THE FIRM AND THEIR WORK!

    5.0 Theresa M. Charlotte, NC
    12/20/2023

    I expected to pay about $200 or so to fix my slow draining sink. The plumber arrived quickly, took a look at the sink and the draining issue, fixed the problem in less than 10 minutes. Professional, quality work, reasonably priced!

    5.0 Robert R. Charlotte, NC
    12/17/2023

    Excellent

    5.0 Deidra J. Charlotte, NC
    12/15/2023

    I've used this company several times and I'm always pleased with the service, knowledge and professionalism of the staff. Nick was the best!! He explained everything he would be doing to clear my drain and did an excellent job. Thank you Nick for a job well done Deidra Jennings

    5.0 William G. Charlotte, NC
    11/22/2023

    Good customer service

    5.0 Lalla D. Charlotte, NC
    10/21/2023

    My experience with Superior Plumbing is the best I have ever had with a plumbing service. Scheduling was easy, the estimate was free, and the repair was quick and effective. Armin was very thorough in his inspection of our leaky faucets and shower head. He did extensive research on an obscure and discontinued brand of faucet to find the correct part. He let me know that one of the repairs was delicate and could result in a broken part, and shared the cost and extent of the alternate repair. In the end the part did not break, and I believe it was due to his knowledge of the situation and commitment to being gentle with the part. In addition to taking care of all three faucets on my request, he also took care of a broken pipe we had just discovered that morning. In summary, Armin was knowledgeable, professional, and accomodating.

    Response from Company:

    Thank you so much for the great review and kind words. We appreciate your business!

    Photos

    Superior Plumbing and Drains
    6
    General Plumbing Photos 2
    Bathroom Remodel
    5
    Water main leak
    2
    new water line from well
    3
    comerical sink
    4
    start on repair

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