Superior Wood Floors, Inc.

4.55 | 239 Verified Ratings
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585-905-8294

1530 Rochester Street
Lima, NY 14485
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Profile
Superior Wood Floors, Inc.


Superior Wood Floors, Inc., is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests and make their concerns the basis of our business.

Achievements

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Service Area

  • Buffalo
  • Rochester
  • Canandaigua
  • Batavia
  • Mumford
  • Tonawanda
  • Livonia
  • Fairport
  • Geneseo
  • Naples
  • Farmington
  • Pittsford
  • Henrietta
  • North Chili
  • Rushville
  • Victor
  • See All >

Services Offered

Flooring & Carpet
  • Wood Flooring Repair
  • Wood Flooring Refinish

Areas of Expertise

  • Flooring

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2004
Screening
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Ratings & Reviews
Superior Wood Floors, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 240
  Page 1 of 24
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0.5   |  04-13-2019
Review by Susan S. in Rochester, NY
Project: Install or Completely Replace Wood Flooring
On January 12, 2018, a check of $4,500 deposit was personally handed to Mr. Scott A. Maley for flooring materials but the materials were never delivered to our home despite of numerous calls/emails/texts and promises. Consequently, Mr. Maley did not even do the flooring and has refused to respond to repeated requests for a full refund. We filed a complaint with the Rochester City Small Claims Court. Although, Mr. Maley was served with a summon by the Livingston County law enforcement, he failed to show up at the Rochester City Court and the Judge ultimately ruled the Judgement in our favor. As retired senior citizens, we will NOT sit back until we get our refund of $4,500. Customers must be warned of such deception.
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0.5   |  03-15-2019
Review by Matt S. in Rochester, NY
Project:
On 01/12/18, a check of $4,500 deposit was personally handed to Scott A. Maley for flooring materials that were never delivered to our home despite numerous calls/emails/texts and promises. Consequently, Mr. Maley did not even do the flooring and has refused to respond to repeated requests for a full refund. We filed a complaint with the Rochester City Small Claims Court. Although Mr. Maley was served a summon by the Livingston County law enforcement, he failed to show up at the Rochester City Court and the Judge ultimately ruled the Judgement in our favor. As retired senior citizens, we WILL NOT sit back until we get our refund of $4,500. Customers must be warned of this deception by this man.
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4.5   |  
The work was completed as promised.
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0.5   |  03-11-2019
Review by Laurie H. in Honeoye, NY
Project: Repair or Partially Replace Wood Flooring
I would not even give this company .5 rating if the website would allow a zero. The worst job I have ever seen in my life. The owner was rude, threatened my reputation if I wrote a bad review but I feel I would be doing others a disservice if they do not know the truth. I have gaps between the new boards that measure over 1/4 inch, places that were not sanded down and my 9 year old granddaughter was smart enough to notice but the finisher did not, pools of dried varnish, stain was left on my woodwork, walls doors. I had to repaint several places though out the house due to sloppy work. Every time I saw an issue, while the work was being done, I would take a picture and send it to them questioning what was wrong, and was assured that it would be taken care of. In the end, I was given a very small discount for the shoddy work but in truth, I should have taken them to small claims court. Every time I walk across my floor, I shake my head and wonder how this company is still in business. Check them out on BBB!!! I do not see where I can submit pictures, but if I can, I will.
Response by Superior Wood Floors, Inc.: i have giving this customer her full refund not partial but the full refund
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5.0   |  
Review by in Lockport, NY
I hired this company to refinish hardwood floors in my home. The gentleman that came( Bosh) was very professional and his price was great. He finished the floors on time. The floors were very old and Bosh brought them back to life. I would highly recommend Bosh!
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4.5   |  
Review by in Buffalo, NY
We have hardwood floors that are nearly 100 years old and, now, look amazing. While there were a few scheduling hiccups, I had told Scott that I was traveling and had some flexibility. The end result was spectacular. I would recommend Superior Reflections to anyone.
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1.0   |  
Review by in Macedon, NY
Project: Refinish Wood Flooring
Scott,s work was not well done, burn marks in the floor from sanding, cable holes not filled as requested, and the poly coat was very thin and uneven. Scott did call me after I complained to HomeAdvisor and is coming back to correct his work, lets see.
Response by Superior Wood Floors, Inc.: We have never done any work for this lady. Not one thing was mentioned about the work or the job because we never did any work for this woman, scroll down I have a 97 percent rate of customers being happy.
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4.0   |  
Review by in Buffalo, NY
Alex and Adam were very polite and professional. They did a great job on the floor s - they look beautiful. Scott was very responsive for the quote. The only reason I didn't give 5 stars on customer service is because he had to reschedule the job twice...luckily I had flexibility in my schedule to accommodate the change. I would still definitely use them again.

1 of 1 users found this review helpful.

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4.5   |  
Review by in Pittsford, NY
Scot's helpers were very polite and willing to help in any way I asked.
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0.5   |  10-14-2018
Review by Linda S. in Buffalo, NY
Project: Install or Completely Replace Wood Flooring
They ripped me off terribly, they promised to return to replace broken hazardous stairs they installed and never returned but kept stringing me along for months on end. The Oak flooring was the worst looking wood I'd ever seen it looked like Pine with knots and gauges they filled with wood putty very obvious it took over a month to install because they never had enough wood in hopes of making it easier to complete the job I rented a hotel room for one week when I returned it wasn't done and I'm left with a dry floor in need of a second coat of polyurethane which snags a rag from not being buffed properly not to mention the food and debris that was sealed under the first coat and crazy as it sounds they forgot to address the wood under the stove and refrigerator obviously stands out like a sore thumb I could continue pointing out the poor workmanship but there are many other issues in the mix. Holding back money than the 2 poor (literally)installers went without a paycheck. Those in their employ stated this is always the way "the owner" does business and they can't believe he's still in business. Robbing P. to pay Paul. I only hope this review saves some innocent soul from experiencing the complete Financial and Emotional devastation that I've gone through and continue to go through until it's corrected.
Response by Superior Wood Floors, Inc.: I have refunded this customer in full even though she requested to have a rustic floor. My reviews are excellent 4.7 out of a five 97 percent of my reviews are excellent.
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Showing 1-10 of 240
  Page 1 of 24

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