Mr. Rooter Plumbing of El Paso

excellent service

Was very satisfied with the professional services all around. Starting with the initial call and appointment with Gina and the technician who did the work Joshua. To handle a water pipe leak which required me to shut off my main water line. I was very appreciative they were able to quickly set up an appointment the same morning and send a technician to locate the problem and provide an estimate. Both were extremely cordial, attentive to my need and professional. Thank you. James F.

Great overall experience. Requested a plumber online on Sunday night and got a call early Monday morning from Mr. Rooter Plumbing saying they could have a tech at my house within the hour. Joshua was polite and very professional as he explained the repair process and gave me the estimate. I agreed and he was done within the hour. Highly recommended.

Professional, COURTEOUS, AND Timely.

All work completed in timely manner

Fix the problem very quick.

Quick response time and excellent service.

Now my Go To Plumber!

I greatly appreciated that they on the same day that I called. They replaced my old water heater with a new one. The job was completed quickly and professionally. The only thing I would suggest is they should have done is a follow up call to see if everything they was ok and not simply assume that it is. The final price was a bit high, but I needed the job done.

The drain to my washer was clogged and water was everywhere. I called Mr. Rooter and they installed a 4 inch extender because supposedly it was too short. I was charged $399 for the extender which was clamped to the existing pipe. The problem was still not fixed, so they returned and removed the 4inch extender and replaced it with a longer extender which came up really close to my electrical outlet. The drain was still clogged, so I requested for a master plumber to come out. The drain was not clogged behind the washer, it was clogged on my roof top. So after 3 weeks of having water all over the floor, my cabinets getting wet, and not being able to wash the master plumber finally cleared it, and was told that I wouldn't be charged. The charge went through, so I called to get my money back for the extender which was removed. I then got an email saying that the $399 was for the clearing of the roof top clog. The manager tried speaking over me, and claimed that the money had to be justif