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Sweepin It Clean

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14 Years In Business

Company Details

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Contact

32 Ed Holcomb Road
Southwick, MA 01077
http://www.sweepinitclean.com

Hours

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Service Details

    Areas of Expertise

    • Maid Service
    • Move In/ Move Out Cleaning
    • Power washing
    • Windows
    • Residential and Commercial Cleaning
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.0
    15 Verified Reviews
    • 5
      11
    • 4
      1
    • 3
      0
    • 2
      0
    • 1
      3
    Showing 1-10 of 15 results
    0.50 Gail T. Chester, MA
    5/31/2022

    They do not do a good job or clean what they say they are going to clean. windows down with a damp cloth and makes them look worse than before they were cleaned. Did not vacuum the whole room and did not damp mop floors as they said they would. Surface areas left dirty and dusty in many areas. The list goes on and on. Horrible! I gave them a chance to come back and clean and they refused.

    Response from Company:

    Our plans were to come up there tomorrow to look around and fix anything we feel she may have missed in the time she was there. You did not want to spend the money originally on the Top to Bottom to get the hand-wiped deep cleaning that I recommended. You also do not know the condition of the home to say what she did or did not do. I am more than happy to come to fix it but also do not appreciate a 1star for trying to make things right. As a business owner that is all, I can do as I was not the one to do the cleaning. My tech has been spoken with and that is an issue we as the business owners will attend to. Toaster ovens need to get banged out or trays inside cleaned if there are a ton of crumbs so when they are moved they do not fall back out, she may have missed that.  Again, I was under the assumption the plan was Thursday one of us owners coming up and fixing these issues but from the sounds of things you should have just purchased a package we recommended.

    4.0 Sandra B. West Springfield, MA
    11/21/2021

    Prompt and efficient

    5.0 Lauren G. Springfield, MA
    3/15/2021

    They were extremely professional and easy to work with. They did a phenomenal job on our home.

    Response from Company:

    Thank you for the awesome review! We are delighted you are pleased with our customer service. We pride ourselves on the relationships we make with our customers. We will see you this week!

    4.5 David N. Chicopee, MA
    10/15/2020

    Katie was terrific to deal with on the phone and Sarah was so friendly, professional and she is a one-person cleaning-tornado!

    Response from Company:

    Thank you for the awesome review! We are delighted you are pleased with our customer service. We pride ourselves on the relationships we make with our customers. Hope to see you and your wife in the future. We hope you are settling into your new home nicely.

    1.0 Bernadette W. West Hartford, CT
    9/23/2020

    Poor quality, floors were still dirty after they cleaned. Failed to take responsibility when my husband had coins missing from his collection as well as cash we planned to send to our son in college.

    Response from Company:

    You must have gotten us mistaken with another cleaning company here on Home Advisor as your name is not even in our data base, nor is it in our list of clients we have serviced. If this was us, we would have made sure to do a thorough investigation, which would include calling the police and have them investigate the entire situation. We offer 100% guarantee on all of our work so if something is not up to our clients expectations, one of the owners personally go out to the home to correct the problem. We pride ourselves on the quality of our work as well as our extensive training program which includes a nationwide background screening. Perhaps you should look into who actually did this cleaning for you and leave them the review, again, we never serviced your home.

    0.50 Nancy S. Agawam, MA
    7/29/2020

    The owner and his staff were no shows after a week of back and forth telephone calls trying to make appointments. he was busy taking his children to the beach. this company needs to hire more dependable staff for house cleaning services. huge disappointment.

    Response from Company:

    Hi Nancy! Anthony spoke with you Monday on the way to the beach and said he was putting you on for next Monday. The communication must have gotten confused bc you are absolutely in the schedule. I will have Anthony reach out and confirm next weeks cleaning. You should have gotten an email from our scheduling software confirming the appointment.

    5.0 Paul W. Suffield, CT
    2/15/2020

    They are doing a thorough job.

    Response from Company:

    Thank yo so much Paul for the compliment. We have had such an amazing experience working with you!

    5.0 Constance M. Agawam, MA
    12/30/2019

    you will not be sorry when you hire them, expert customer service, knowledge of how to make it shine!

    Response from Company:

    Thank you so much Connie! We are looking forward to working with you again!

    5.0 Jj R. Longmeadow, MA
    12/6/2019

    The company did everything to accommodate my request for service on the date specified in spite of challenging weather conditions and the proximity to the thanksgiving holiday. The crew conducted a top to bottom service efficiently to our complete satisfaction. Hard working, respectful and careful of the property.

    Response from Company:

    Thank you so much for the kind words! We are so happy you enjoyed your cleaning and look forward to working with you and your family in the future.

    5.0 Laura A. Riverside, RI
    12/3/2019

    I know 5 star ratings can seem embellished since nothing is perfect. I hired Sweepin it Clean for a top to bottom one time cleaning of my parents log home and that is exactly what they did. A team arrived. They vacuumed and then hand-washed every log, window frame, knickknack, picture frame as well as a thorough house cleaning. Nothing was missed. The place shines and smells great. My parents noticed immediately and were shocked, amazed, and delighted. The 5 stars are not just for their work but for the smiles they gave my parents. Thank you to all five ladies for making my vision a reality, Thank you Anthony for coordinating and fulfilling your assurance. I highly recommend this company.

    Photos

    Sweepin It Clean
    7
    Before and After Pictures
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    Before and After Photos

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