T C R Rooter & Plumbing Repair

We have used TCR Rooter for several years now and are satisfied with the workmanship and punctual service. If there is a problem, TCR will make it right. They are very professional, as well. They go over and above to make their customers happy and will get to the root of the problem.

Water heater install went great.

Showed up on time, found the problem pretty quickly and corrected just as fast. Would not hesitate to call them again.

Had my water heater fail and a pipe break and needed it fixed over the weekend. I was up and running by mid-day Sunday! Harrison, Skyler and Terence were a great team!

Very nice staff and very responsive.

Very professional. Knocked the job out in less than an hour.

well done

They were very polite, professional, and efficient . I am calling them for any future needs .

They arrived on time and did a very good job very happy

trustworthy

Received an estimate, was scheduled, and the work was completed in a reasonable time. Everyone from the owner (who came to give the estimate), to the office staff, to the plumbing crew was professional, knowledgeable, and courteous. The job was well done. I will use this company again.

Five messages were made to discuss the poor quality of my service. Once I finally reached the owner he said he'd call me back the next day and I haven't heard from him since.

A professional job, well done.

T C R Rooter were the first ones out to give me a bid, the owner visited in person, had some very good recommendations for replacing an older valve. They got me on the schedule right away, the two installers were excellent, very professional, and did an excellent job!

Good quality service, on time and reasonable cost. Would use them again.

Fixed a running toilet, finding an uncommon issue that had caused the problem. They came within 45 min of my call, though it wasn't an emergency. The repair man was super nice and courteous.

Very fast and professional great job

TCR Rooter made some schedule adjustments so that I could get an appointment the same day!

The individuals who did the work were competent and very helpful.

When I first saw a negative review for this company, I had doubts, but all other reviews were positive, so I took a chance on them. I am glad I did. Everyone I came in contact with was polite, helpful, professional and did their job well. The owner came out to inspect the job and give me an estimate on repairing or replacing my leaking water heater. He arrived right on time, made the inspection and gave me an estimate that was lower than another company I had called. I hired T.C.R. Rooter and made an appointment for the work to be done. The workers showed up on the dot. They did their job well, efficiently, and when they were done, they made sure everything was working correctly and cleaned up everything very well. They told me I could use the water heater, but there was a connection that they wanted to replace. While they had a connector that would work, it wasn't really the correct length, and they wanted to get the correct length. They needed to order it, and they would come and make the replacement as soon as the connector arrived. They called me to tell me that the order had been made and to give me the ETA. When the connector arrived, they called to make an appointment to install it. (By the way, there was no extra charge for any of this, and even though my old connector was still working, they had decided that it was a better thing to replace it with a new one.) The appointment was made with a two hour window for arrival, at the top of the window, I was called and told that the worker's earlier appointment had taken longer than they thought, but that he would be at my place shortly. He arrived about 30 minutes into that 2 hour window. He made the replacement, and once again everything was cleaned up and my clothes washer that had needed to be moved, was replaced correctly. In a nutshell, I could not have been more pleased with the company and its work.

TCR Rooter is a perfect example of how not to run a business. My wife and I purchased a house in May of 2016. We had TCR come and do some very basic plumbing work the same month. Re-setting/waxing wobbly toilets, fixing a improperly installed shower drain, replacing o-rings on leaky fixtures, and insulating some exposed water pipe in a crawl space. The original quote we received from TCR included some other line items that were things found during the inspection period but were easy enough to do myself and were already done by the time TRC showd up to perform the work. I discussed with the tech what was already done and what needed to be done still. The three guys they had on the job did the work, but strike 1 was the absolute disaster of a mess they left behind. They left without going over any work that they did and didn't even say a word to me. Just got in their trucks and left. After checking out the work that was done, I discovered old crappy tools covered in 30 year old toilet wax left on the bathroom floor, nasty old o-rings left in the shower, water from who knows where everywhere. I was a little angry but just chalked it up to forgetting to clean up. Strike 2: (and this is a major one), one of the toilets that was re-waxed and set was done incorrectly. The house sat vacant for another week while my wife and I prepared to move in. Well on move in day what do we discover? A toilet that has been leaking from the sewer side from the upstairs to the downstairs for a week. At this point I am madder than a wet cat and immediately call to have someone fix it. The after hours plumber came and reset the toilet with a new wax ring at no charge, but didn't mention anything about the water damage that was caused in the downstairs bathroom ceiling. At least it's fixed at this point. So time goes on and I don't get an invoice from TCR. Obviously I'm not clawing to pay them for this disaster. Three months go by (it's now august 2016) without a word and then I receive an invoice in the mail. Strike 3: The invoice includes all the line items of the original quote (half of which were not performed by TCR), and there is nothing about the damage that was created to the ceiling. Not only that but each line item isn't even itemized. Every line item of work says $0.00 and at the bottom there is a line item for parts and a line item for labor with seemingly random values that totaled over $1000. Strike 9? I call to get a proper invoice, tell them they're trying to charge me for work that wasn't even done, and that I had to fix the ceiling after they royally screwed it up. It took them almost a week to come up with a new invoice (after sending me an invoice for a different job). This invoice was still not itemized and didn't show a credit for the damage. I finally got another invoice a while back, but considering all the above circumstances, I may just wait another 3 months before paying. After all, they seemed ok waiting to send me a prope

fast, prompt, polite...

Mark Stickler from Mr. Rooter did a very good job of repairing our substandard sewer line under our manufactured home. It was leaking due to a cracked pipe that wasn't flowing downward to the main sewer line. He replaced and lowered the pipe from the toilet and cut out and replaced a "t" section of the piping. This helped to have all of the sewer line flow downward to the main sewer line.

repaired a leaking faucet in a shower

The plumber was very polite , attentive , thorough , and willing to answer my questions .