TJM Concepts, LLC

We hired TJM Concepts to build an upper and lower deck. We are very disappointed with this contractor s workmanship and work ethics for reasons described below. During construction of the lower deck, before we found out, Tim proceeded to install a post more than a foot where it should be. This would not work because the east edge of the deck where Tim decided to install the post, without our consent, is in conflict with the existing dog door. After discussing the issue with Tim, he installed another post where it should have been in the first place. However, he did not take out the incorrectly installed post. So, now the east corner of the lower deck has two posts about a foot apart, which looks very odd. The very east edge of the upper deck has three overlapping joists which were not parallel to each other. Visually unpleasing to say the least. During construction, Tim and his workers trampled over the grass on our lawn and destroyed it. It took over a month to regrow the grass. They were very sloppy in their daily clean-up. We had to pick up loose screws and nails because we are concerned about our dogs ingesting them. Tim used shims and wood fillers to fix incorrect cuts and gaps. The color of the wood filler did not match the color of the decking. He broke a sprinkler head while digging for a concrete footing. Some of the decking are not level and had to be shimmed to level out. Recently we discovered the upper deck header beam was not plumbed (tilted). We are concerned about the structural integrity of the upper deck. We contacted Tim to discuss the issue. It took months before he finally responded. He finally came by and worked to make the beam level but failed to make it so. Instead, he jammed shims between the beam and the post which did not correct the issue. He left with the beam still tilted. We consulted with other contractors. All confirmed that the issue needs fixed. We have been trying to contact Tim for months now-again. Tim has not responded to our calls or emails. We are very disappointed with TJM Concepts. We cannot say TJM Concepts is a reputable contractor. As the saying goes, Caveat emptor .

We hired TJM in March to finish our basement. Then, the pandemic hit. Once the team was able to start working, they did just that. However, I feel like they tried to rush our job because they had also started other jobs in the meantime (good for their business). We hired our own electrician, plumber, and HVAC. Tim was great about working with them. TJM was responsible for all the construction, permits, and finishing. Overall, the construction ended up good and was what we wanted along with a decent price and very friendly workers. However, TJM contracted the drywall, mud, and paint jobs out. All of these workers were nice, but the work was ok. The lack of communication around scheduling was frustrating, the painter did an awful job, and one of the workers even ran into our mailbox (we chalked it up as a bad day for him and let it go). My husband and I ended up cleaning up a lot of messes throughout the process. After the job was close to being finished, I called Tim about the paint (door frames were not painted and still had pencil marks on them, the stairs and bathroom baseboards were not caulked, there were clearly spots on the walls that were not painted, the paint lines along the ceiling were not straight. Tim came over and attempted to touch up the paint, but it still looks terrible. I also called him and asked if he was going to pick up the leftover material that was in our backyard. He said he would, but never came. While we wanted TJM to make things right and do the work we paid them to do, we got frustrated at the **fix** we saw the first time. We were so tired of having people in our house and the obvious lack of responsibility taken for not so great finishing work, that we just decided that we would eventually finish the work ourselves. For months later, the shower was finally used, and realized how terrible the grout looks. In addition, the custom shower pan does not drain like it is supposed to. Also, there is a clear crack in the drywall at least 3 feet long. Do not get me wrong, we love spending time in our basement, but since we have not had time to fix the things that did not get finished the way we would have hoped, we are constantly reminded of the job the was not done the way it should have been. Tim and Tony are great, but unfortunately, their standards of **finishing work** do not seem very high. I know that they are a younger and relatively small business, so, I am trying to be understanding. While I believe they are talented in their work, there is definitely room for improvement. I have mixed emotions as to whether or not I would refer them to others. I hope they continue to get business and improve the quality of their work. I just wish that I could say I was completely satisfied.

The bid was not the highest, nor the lowest. Getting permits seemed to be a challenge as they did not have a relationship with an engineer. We found one. During the foundation stage, there were several misunderstandings over what was happening and what was required. Concrete was poured in freezing weather without being covered. It is built, now so the final consequences of that may never be known. The framing was riddled with mistakes. There were studs that did not reach the headers in several spots. The north door was built like a parallelogram with several inches of shims on both sides required to hang a square, pre-hung door. The walls were built taller than the drawings so the trusses made the addition taller than the house. This required some weird looking aberration to tie it all together. The room has a heated tile floor that took three tries to get right. They ate the time on that. Rightfully so. The floor works. The project is barely 3 months old (from the finish line of the project) and the drywall plaster is cracking away from the arch on the passthrough. The outside siding is warping. It is the same as the rest of the siding on the house (that has been there for 30 years without warping.). Not sure if they are to blame for this, but it is worth a mention. The pre-hung sliding door works but the frame is out of square. We have a separate agreement with Tim signed at the final payment to replace poor concrete work on outside steps that is already peeling and scaling. The job was permitted and passed all inspections. The electrician was ours. Throughout the construction process, we picked up boards they left with nails in them so our dogs would not step on them. They left lunch trash every day. In the end, called Tim and he came and he got his pickup full of wood, and tools were left behind. So, the other reviews are quite correct about showing up to work and being polite. They worked in rain, snow and I have no problems personally with anybody on the job, but I feel like this particular job was outside the scope of what they do well. Decks and fences, some remodel jobs? By all means. Demo and rebuild? Not so much...

Tim and Tony were great. Good communication. On time, got it done quick& great job I will use them again.

Did a very good job. Friendly.

Tim,Tony and Todd just completed a beautiful pergola for us! I have worked with Tony before and they never disappoint. Consummate professionals. Courteous, consistent and detailed with integrity! Highly recommend!

Tim was timely, very polite and personable. I would recommend TJM and will use them again.

Friendly and professional

to be truthful I was surprised that he knew what he was doing and was a nice person in general, he replaced a section of a deck slate and cleaned up and I don' t feel he tried to rip me off with the pricing. I would call this company again.

Old 10 section of fence removed and new installed with a 7 wide fence installed so I could have wider access to my backyard. Very sturdy fence and great craftsmanship. I absolutely recommend.

Excellent work.

Great company and crew. Love how our deck looks

Great

great communication

I had a new cedar fence installed in one day. When I came home to see it for the first time I was blown away. I never seen such a beautiful fence done like this before. I don t have to see my neighbors, or worry about my dogs getting out. It took away a lot of stress. I can t wait to work in my yard. I love it, thank you all so much.

I needed someone that could complete the job within the week and they exceeded my expectations!

The repairmen were courteous and professional.

Tony and team were very responsive which is important to me. I felt they listed to my needs and communicated throughout the process. Overall I felt they did a good job and had quick turnaround. Thank you!

They are very professional! Very knowledgeable and polite. I really liked the work they did for me! I will refer them to others and keep Tim as my overall handyman!!!

Tony was amazing!!!

Knowledgable and cares about doing the job right.