TNT Complete Facility Care, Inc.

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87% Recommended

13 Years In Business

Company Details

Contact

919 La Fox Street
South Elgin, IL 60177

Hours

  • Mon: 8:00 AM - 4:00 PM
  • Tue: 8:00 AM - 4:00 PM
  • Wed: 8:00 AM - 4:00 PM
  • Thu: 8:00 AM - 4:00 PM
  • Fri: 8:00 AM - 4:00 PM
  • Sat: 8:00 AM - 12:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Painting
    • Flooring
    • Doors
    • Assembly & Installation
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.2
    31 Verified Reviews
    • 5
      19
    • 4
      7
    • 3
      2
    • 2
      0
    • 1
      3

    Highly rated for

    Showing 1-10 of 31 reviews Showing 0 reviews
    0.50 Rick G. Elgin, IL
    7/31/2020

    Overall a bad experience. The job was left messy, not level, not installed properly, took way longer than it should have. The job scope was reduced to accommodate them. The majority of our deposit was supposed to be refunded. Oops, they claimed they flipped the numbers. They will not refund what was agreed upon nor fix what they did wrong. No response to emails, text or instant messages. DO NOT USE. Poor quality of work, communication, and knowledge.

    4.5 Christopher B. South Elgin, IL
    4/11/2020

    I hired them to caulk and seal the outside of my home. The home was purchased as REO. They found water damage and the price to repair has unforeseen consequences which is why I did pull half a star on money. No one can plan for all issues. I think the rate is good and they have great work quality and ethic from what I can tell. I will use them for other work I need completed and have a hard time getting done. I still have a day job and I do a lot of work myself so I understand the costs. I highly recommend them Good cost rate and like I said work ethic and quality is top.

    1.0 Pamela W. Saint Charles, IL
    11/5/2019

    Ethan and Tom showed up late. Ethan dumped all of his tools on top of my cherry dining room table. After 4 hours of work over two days, they accomplished nothing but left holes in my walls, scratches in my dining room table. Actually, it was Ethan who was lazy and just wanted to be the boss. Tom did as well as he could though he was obviously not experienced and even treated time poorly. When they came back the second day to repair and fix the damage they had done, Ethan just argue and then stormed out. I received my money back from Steve but the projects which were essentially just hanging pictures we're never done. The damage that was done was never repaired. I was told over the phone by Steve we had decided to terminate our relationship with you, which apparently his boss instructed him to say. The last I heard, Ethan refused to come back and Tom quit the next day. I have yet to have found a decent handyman on Home Advisor.

    Response from Company:

    FROM the Owner We have taken every effort to rectify the situation with this and every customer We even went as far as to reach out to Home Advisor to contact both us and the customer. The customer above asked to have pictures hung. which was accomplished to her satisfaction. Upon returning she asked to have them moved elsewhere. That time she had a friend with her. Our team tried to comply with her wishes which were at this point unclear and erratic. The customer became agitated and even her friend seemed at a loss. No one stormed out of the house.. The Customer tried insisting on paying which we refused because sometimes it is better just to let the customer go. No damage was caused to the house as it was the customer's directions to move the pictures. Ethan was never instructed to go back so he did not refuse and Tom did not quit the next day, the good news is he moved to Wisconsin and is now engaged to be married. The last sentence in the review above says it all, please consider it when you consider her rating Some people CAN NOT be made Happy.

    5.0 David K. Wayne, IL
    10/23/2019

    Steve and his crew were professional they did the work exactly as agreed-upon and did so in a timely manner. Price was fair the work was good and I appreciate their quality. Would highly recommend these guys!

    10/22/2019

    They did an excellent job

    5.0 Keith G. Elgin, IL
    10/12/2019

    4.0 Ira S. Elgin, IL
    9/10/2019

    THEY DID A GOOD REPAIR JOB,HOWEVER I WAS SURPRISED THAT ONE PART OF THE PAIR WAS OMITTED BY THE CONTRACTOR THAT I THOUGHT THEY WOULD HAVE INCLUDED DURING THE REPAIR.IT CAUSED ME NOT TO BE ABLE TO UTILIZE THE REPAIRED PROJECT & THIS WAS AFTER I HAD PAID IN FULL FOR THE REPAIR.I WAS NOT IN A POSITION TO WAIT OVER 2 DAYS FOR THEM TO RETURN,SO I HAD TO PAY ANOTHER CONTRACTOR WHO CAME IMMEDIATELY TO ADDRESS & COMPLETE THE ISSUE

    3.0 Nancy S. Elgin, IL
    6/9/2019

    I thought he did a great job... expensive but I guess that was what the jobs were worth. Spent most of today putting the baseboard back up against the wall that they replaced, because I cannot find a handyman to come out to my house. And TNT is not returning my texts either... it is good there is a lot of work out there but I could still use some help.

    2.5 Doris C. Elgin, IL
    6/7/2019

    The repair men need to wear plastic coverings on their shoes/boots. They were too muddy & had gotten carpeting very dirty.

    5.0 Senthil S. South Elgin, IL
    5/20/2019

    Steven was very professional and he did a great job on my recent projects. I m happy to assign my future projects to him and recommend others.

    Showing 1-10 of 31 results Showing 0 of 0 results
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    Photos

    TNT Complete Facility Care, Inc.
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