T&C Heating and Air/Appliance Repair

Piedmont Gas technician out to my house and stated everything was fine with the gas pipes. Piedmont Gas advised me to have a technician to come out to my house and make sure the gas stove is working properly. On 9-30-24 Terry Dickens of T&C Appliance HVAC Repair came out to my house to check out my gas stove. When Terry went underneath the gas stove he stated he could not smell the gas. Terry then went underneath and started messing with the flexible pipes and the gas started leaking more throughout the house. I think Terry sabotaged my gas pipes. I then told Terry to shut the gas off and then told him i will pay him if he can fix the problem. Terry stated that it was going to be $380. Terry did not give a receipt. I then called Terryâ s secretary and she stated they would send a receipt through email. They never sent a receipt through email. Terry then called back on 10-7-24 and stated that he had the part for my gas stove. I then refused his services, because I could not trust him to come back to my house.

Hands down the best company in Burlington and anywhere else they service, I would hire them again!

As a lawyer, itâ s important that I share a review of T&C Appliance. This company is an absolute scam - donâ t be fooled by the positive reviews. In every aspect of the process, they are dishonest and disingenuous. From inaccurate problem diagnoses to not following through on promised services - YET charging clientele nonetheless - I cannot say enough negative things about this company. Please avoid them at all costs. We are seriously considering suing them in small claims court if we do not receive our requested refund. On yelp, we were able to attach screenshots detailing our experience, so if youâ re considering using this company we encourage you to go take a look to fully understand the bad faith practices by T&C.

I will not be hiring them again.

They were dependable, efficient, , and well worth the value.

They were very efficient, professional and friendly.

Terry is as nice a person as you'll ever deal with. And his company did everything expertly, on time & communicated carefully about schedules. We will definitely work with them again when we need their services.

Very professional and personable.

Second time I used T and C and plan to use these guys exclusively. Very professional and great company.

The project was completed very quickly and the repair person was friendly and explained everything he was doing. I would absolutely recommend this company to anyone needing electrical work done.

Staff was prompt, courteous, and knowledgeable. Needed repairs were stress-free for us

Very knowledgeable, friendly and timely.

No written receipt was provided

Summary: Was charged $250 (up front) for a failed attempt at a minor dishwasher repair Company wanted to add an additional parts charge to come back and fix it correctly, which was getting exorbitant. Repairman offered to reimburse the prior charges, instead, except for $78, to which I agreed. T&C refused to reimburse me the $172 owed me, however, keeping the whole $250 I had paid them up front - leaving me with nothing to show for it. Details: This company doesn't seem to stand behind its work very well (or, for that matter, its word either!). Was charged $250 upfront (technically, $249.60, which they refused to itemize, although the parts that were brought list for a total of $11.26 on the internet), which I foolishly paid before any work was done, The task was simply to fix a dishwasher where the upper rack for the dishes repeatedly came off its rollers on the left side. After a failed fist attempt (simply installed two rack stops, which were NOT NEEDED, and adjusted the rack so it wouldn't pull out all the way, which was also unsatisfactory), the repairman returned again. This time he decided (correctly) that the rack rollers needed to be replaced, but said the cost of the parts would be added to the bill (he didn't have a figure but it would have added another $57+ according to the internet). He was clearly learning as he went along, at my inconvenience and expense, and the job was getting unreasonably costly. He finally just offered to credit my credit card the prior up front charge, except for a $78 service call, to which I agreed so that I could move on to another provider. Another appliance repair company made the needed repair easily for $125 plus the cost of the correct parts. All seemed to be well until T&C refused to honor its repairman's agreement to credit the $172 owed me to my credit card (it was only after at least five telephone inquiries, none of which were returned, that anyone even spoke to me). So I got ripped off the whole $250 with nothing to show for it! NICE FOLKS!!

He was nice, came early, and he helped us. Hopefully it's fixed for good this time.

He was so nice Avery professional. I totally appreciated his work but I thought the price was a little high but overall I was pleased with his work and advice. I would definitely recommend and rehire him again

Honest and helpful

They contacted me quickly and made an appointment for them to come out and evaluate my problem. My only complaint would be to let people know about the diagnostic fee in advance. When he diagnosed the problem with my dryer he ordered the part and was back in a week to fix it and looked at my dishwasher while he was here for no extra charge. Very nice and quick.

They are great. He took care of putting my new microwave in my kitchen. I love it.

were prompt and courteous and resolved the problem

Terry was great! Still waiting on a part. Cheaper than a new oven.

Really nice, knowledgeable. Was late with no call to let me know until almost an hour after my appt.

The first time I made an appointment no one showed up. The second time they showed up, stayed 10 minutes and left and did not provide me an estimate. They ordered a part and still did not give me an estimate. They called to set up an appointment which was for between 10:00-11:00--showed up at 11:30. Spent an hour fixing fridge and charged over $200 for a part that I was not notified about. I called the office and they said they could not give me the name of the part replaced nor the part number. I looked online for my particular refrigerator and found there were NO parts for the defrost part of my refrigerator that cost anywhere near that amount. BEWARE of this company.

I got my ice maker replaced and it works great. Cheaper than a new fridge. Excellent.