Tanous Heating & Air Conditioning

Tanous is the best HVAC company I've ever used (I've used several and wish I knew of them earlier). Johnny came to access and confirmed that I needed an entirely new system (as mine was 30 years old). He was very informative and knowledgeable about the process and the pricing was extremely reasonable than what I have been quoted in the past. The following day I spoke with Kris (also very kind and knowledgeable) and had us scheduled for an appointment the following week. Krisâ s team showed up on time, were very professional and efficient and replaced the entire furnace and central air in 1 day! I will only use Tanous going forward, they are the absolute best!

I honestly regret ever using this company, leading the way for them to be the go to HVAC for my condo. Their work is only quick fixes that never last pass a couple days or weeks. When asking about diagnostics and cause of a problem, it's always a vague nonsensical response that changes from person; due to fix not able to be maintained and a different person comes out each time. There is no such thing as "24/7 Emergency Service ". If you call you get a vm, they call back and put you 9n a schedule, no matter how sever the issue. A year before the pandemic, they cracked a tile in my ceiling. Thank goodness I took pictures!! They said they had to order a new tile and they would replace it when it came in. I called back 6 -12months, it had never been order and I had to remind them to fix it. 1 year later I spoke to the owner Alex, who told me to send the pictures. He then came over, looked at the ceiling, couldn't give me a straight answer as to what they were going to do to fix it or when it was going to be completed. When I insisted based 9n the time that it was outstanding; he apologized, inappropriately asked what I did for a living, attempted to placate, appease and condescendingly said "that explains it". After several weeks, they tried to replace the tile with one that did not match the rest of the ceiling and tried to convince me It was fine; always going the cheap route to cut corners :( . When I voiced my dissatisfaction, they finally got an awesome independent contractor to complete the ceiling beautifully. His ( not Tanous) work was correct, complete and still stands the test of time! The reason for today's review is my AC is not working, the condenser is not turning over and everytime you set the thermostat to a number, the AC will register a hotter, higher number as it works! I called Alex, then got Alex. Again, nonsense explanation about the temperature of the water in the water tower , because of the heat (funny this never happened before in 10 years). I called back speaking to one of the Tanous, always insisting to come into my Apt when I'm not there ( that's how the ceiling got cracked, but I got there before he left). When Chris or Mike finally came to see it, this was after a wonderful gentleman (not a Tanous, I think Joe or Henry) did a thorough diagnostic and cleaning; but it failed again. Chris/Mike said there was a plug in the line, " he fixed it " and left black smudge in the sink w/o cleaning it. It is now 6-8 weeks later & still have the problem. Whe I called to get someone to come out he said sarcastically that he wished I would of called sooner, after I recounted the history of always being put on a schedule, instead of coming out emergently regardless of how bad it is. Guess what happened, I have 2 wait two weeks to be seen. PLEASE, DO NOT WASTE YOUR TIME WITH THESE GUYS! GO TO PROFESSIONALS THAT STAND BY THEIR WORK. DON'T CUT CORNERS OR FALSE ADVERTISE AS 24/7 SERVICE! IF YIU ARE A WOMAN OR NOT THEIR ETHNICITY, BE READY TOBE TREATED WITH CONDESCENSION, HUSTLED & AS IF YOU ARE STUPID!

This company is awesome. Kris in the office if great and very responsive. Mike was also terrific letting me know that he recommended a different system because the brand the normally use no longer uses copper coils in the condenser. Mike talked me through and recommended another brand. They charged the same price for the better system. The techs were amazing and got my multi zone system installed in 1 day. They were super clean, courteous and professional I had previously used this company to install a hot water heater and had equally great experiences. This company is really top notch.

Mike and his team are extremely reliable and knowledgeable. Their prices are competitive and their work is exemplary. I will definitely call on their services for any of my future HVAC related needs. I highly recommend!

very profesional

This company definitely delivered 5 stars service and work quality. Alex is an honest man who gives reasonable quotes to customers. He delivers what he promises the customers. When other companies try to take advantage of the situation, Alex and his team come in and fix my central AC problems efficiently and timely. In addition, Alex is a very patient man who takes time to explain to the customers on what the problems are and what work has his team done to fix the problems. I strongly recommend this company and Alex to any customer needs help in fixing their AC. FIVE STARS SERVICE!!

The gentleman that showed up was courteous, timely and patient. I made him aware early on that I was not very knowledgeable when it comes to HVAC systems. He was not rushy or pushy. He took a good deal of time to explain all the work performed.

Todd P. was great fixed our furnace, installed new heat sensor and replaced 2 thermostats in our house. Todd P. was very nice and friendly came promptly and did the job well. Very Happy!

Alex and Todd are great. Very knowledgable, efficient and kind. The prices are fair. I trust them. Highly recommended

Very timely and very fair on price. Heat went out over night and I called at 6:30 AM on Saturday morning. They were at my house by 9:00 AM. WOW WHAT SERVICE!

Reliable and quality work.

They were very professional and courteous. Did the job very quickly. Did not do more than was required. Excellent. Job was done on New Years eve.

Mike came to the house for an estimate the very same day we called to inquire about our furnace. Mike and his team arrived on time and were extremely professional and did an excellent job in replacing our furnace. We are going to use him again for our AC in the spring and would def. recommend Tanous Heating!

I'll start off by saying that I did not know about this company beforehand and have only been a resident of NJ for 2 years. Mike (the owner) and his team of repairmen are very professional and talented!!! Fixing/installing the hot water heater was the second time I called Mike this year! The first time was earlier in the summer when the air conditioner was broken during a heat wave! He came over almost immediately and kept was transparent about the repair and cost every step of the way! He was able to fix it the same day...just like the hot water heater! Unlike the AC, it couldn't be saved (it was 10 years old), but he and his men worked 4-5 hours straight purchasing a new hot water heater, draining the preexisting one and installing the new unit...and I live on the second floor in a building with no elevator! The cost was definitely the icing on the cake - I seriously challenge anyone to find a company that provides a higher quality of work, professionalism and attention to detail with the value that Tanous Heating and Air Conditioning provides. A great find and a keeper!

Excellent! I have used them twice now. Both times the service was quick & the price was reasonable. I will call Tanouse anytime I need service for my AC

Made an emergency call very late on a Saturday night. They came as promised on Sunday morning. Thank you.

Excellent contractor. Installed three AC units - one in the wall. Professional, prompt and a pleasure to work with. I hired them to install my new furnace!!!

They came promptly and fixed it

He did everything he said he would, full value for the money, timely courteous. Neat and clean I cant say anything better about him.

I had a very bad experience with them. In the long run I had to hire a lawyer. I believe this guy does not have a business license. I do not recommend them.

Highly recommend !

Alex Tanous and his nephew and other technician were awesome. All three of them showed up on 2 (two) separate days, and cleaned out my furnace with 2 different types of blowers changed parts from an old furnace block that I had in my basement, These were the most honest and sincere HVAC/plumbers that I have ever met. Showed upon time- all were polite and friendly- and did work above and beyond what was expected. GREAT JOB BY GREAT MEN.

They did quality work in the right time. A bit expensive but still quality.