Texas Remodel Team

A few months ago, we completed our renovation project with Tim Fox, owner of the Texas Remodel Team. Tim bullied us and used questionable tactics to make us feel stuck. These tactics affected us mentally, and we were on the fence. Do we involve my attorney, which is costly? I determined I could fix these issues myself, thus we decided to complete the project and move on. Be done with Tim. Many neighbors urged me to provide a PSA. Overall, Tim Fox has the following: 1) passive-aggressive/bullying tactics to avoid taking accountability or doing additional work that impacts his margin; 2) lack of process transparency, and proper communication (e.g. communicating timely with complete information); 3) questionable sore loser character. Below are examples documented in an e-mail.  1. We replaced our island cabinet with a customer version. After it was delivered, I noticed defects. Took pics and e-mailed Tim with pointed statements, I am saving you time by addressing this now. If this cabinet is installed in this condition, I do not approve, and it has to be taken out. Custom cabinets should not have these items. I advise talking to your cabinet guy to save you time later and minimize the impact on the critical path (exact words in e-mail). He was offended, I guess I hurt his feelings. We talked on the phone, and at one point he said. I need to decide which customers to keep based on how much it will cost me. You got it, a threat to walk off. Well, I retained an attorney as experienced and creditable as his. Yes, I know which law office he goes to. 2. After our wood flood was replaced, I e-mailed Tim to notify him that I was not happy with the ¾ in the quarter-round baseboard. We originally had ½-inch quarter rounds. He replied, Let pause the project and discuss. Another threat to the project's continuation. At this point, we were too invested to turn back. 3. Painting the kitchen was a nightmare. Tim the painter applied two coats of Promar 200. We told him that the old paint color was blending through. I told Tim I talked to Sherwin Williams, and they told me 2-3 coats maybe will cover it, and suggested a primer. Thus, I asked for a primer coat and a coat of Duration. At this point I wanted it to be done correctly. Tim argued with us for the next two coasts, saying that Sherwin Williams told him only two coasts were needed. Numbers 6 and 7 occurred during this time. He did not want to pay his painter for the extra time. Ironically, he wasted a day worth of arguing. He finally agreed to another coat of duration. I e-mail Sherwin-Williams shortly after and receive an official response: "We always recommend a primer for the best possible finish." Plus, I received the ProMar200 spec sheet and it lists a primer coast. During this, he tells only my wife I can bring a Sherwin-Williams expert. My wife tells him sure. Why would he just tell me here sounds like another bullying tactic. He claims he was listening. Well  4. Also during the same phone conversation, Tim accused me of stalling on payment for an invoice with the installed cabinets milestone. I e-mailed him a picture of the missing shelves on my customer cabinet near the garage and stated that the cabinets are not complete. 5. The final invoice was the last straw. First, he tried to add additional change order changes based on selection overage. No conversation existed, and no documentation per our agreement. Then he added another set of change orders. One I remember, the other one he created the change order document that day. After agreeing to the details of the final invoice, he just walked ago. No handshake/no goodbye in front of myself and his office manager. Tim preached that he listens and wants to make the customer happy. We did not experience it. Publishing this PSA is to protect me from retaliation. We do not trust him.

Excellent work, framers, plumber, electrician, drywall, tile, painters, roofers, new windows. All did amazing, ,professional work.

A great team for the remodeling of our kitchen which was completed in record time! Unanticipated issues were handled with expert suggestions and solutions. We are delighted with our new kitchen!

Great customer service. The job was completed in less time than initially scheduled with quality materials. The work crews showed up one after another on time and with no delays. Communication with the customer was good at all times. The payment processing was quick and simple. I higly recommend this company and I will definetely call them again for future projects; 100% satisfied with the job done! Thank you!

The team was slowed down by the death of a key player, it happened over the Christmas holidays but once they did get the windows in they did a great job, the workers they sent out were professional with great communication, we will use them again just waiting on a bid to paint my home, all of this was due to the hurricane but they were able to take care of my needs after the fact....

Very professional company. They make sure you are happy with their work. My house looks amazing!!

They worked on the 4th of july in the rain just to help.

Texas Remodel team was a very professional company to work with. Tim or Burt were there every day to make sure things were going well.The subs they use are very professional people also. They had my bathroom completed in a timely manner. I will use them for all my remodeling.

Tim and his team were great. The quality of work was excellent........I will use him again.

Used Texas Remodel Team to remove tub and install walk-in shower; also to replace electricity line in kitchen and repair poor sheet tock job from a previous contractor. All crews working on projects were professional, informative and courteous. Owners stopped by at times to check on progress and discuss how projects were coming along. 1st class professional organization. Highly recommend Texas Remodel Team for any work in your home.

From beginning to end, TRT was a pleasure to work with. They provided ideas, first class materials and efficient installation crews. We were kept informed - Burton does a great job leading - and are extremely happy with our new bedroom and bath !! Our shower is now beyond beautiful !!

TRT sales rep was very knowledgeable about the product, process for installation and recommended work. The installation crew was very efficient and did a credible job of cleaning up at the end of each day. The only issue was that they did not show up on the third day of work (a Friday) due to the truck breaking down. It was not until early afternoon that I was informed they would not be there that day. The job was finished on Saturday. We like the looks of the vinyl siding and are planning to have some old vinyl removed and replaced with the type TRT used to keep a uniform appearance where the two areas (the old and the new install) are close together. Would recommend TRT for siding installation.

Be sure that both parties are clear on the scope of work to be done in contact.

Texas Remodel Team excellent in every way -- did more than they promised on-time & done right 1st time. We use someone else for first 5 windows UNFORTUNATELY. This company was $200 per window LESS for same windows. Their install crew removed old windows intact -- other company boke old windows to remove with broken glass in and outside home. Texas Remodel Team much more professional & efficient -- they were A plus in every way from estimate to date of install to taking care of job onsite professionally. Did best job for best price for same windows. Use them they are the BEST.

I can't say enough about Texas Remodel Team. They arrived at 8am the first day, introduced themselves and asked if it was too early! They worked around afternoon rain storms, kept on schedule, and cleaned up every day. I have a dog that runs inside a fenced yard and they took care not to let him out of the gate and even played with my granddaughter as she watched them through the window. The deck is beautiful and sturdy. Great guys, great job, and completed as quoted. Highly recommend!!I

By far, dealing Texas Remodel Team was an outstanding experience! Between Tim Fox and Burton Morgan, they kept me informed through every step of the flood restoration. From floor tile, sheet rock and insulation, painting and a couple of window replacements, the quality of work was outstanding, and the cost was reasonable. They would call and advise me as to when the trades would show up, and if there was a delay, they would advise me of that as well. This company believes in keeping customers informed, which in my opinion is excellent customer service. During the entire process, either Tim or Burton would show up to make sure everything was going smoothly. I would advise anyone needing home repairs to contact the Texas Remodel Team! I promise you will not be sorry.

The work done by Texas Remodel Team was above reproach.The project was completed within a short amount of time. The trades were all proficient at their jobs, and, were patient enough to answer any and all questions I asked. The completed job looks fantastic and we are quite pleased!

The contractor was professional and I am very please with him.