Texas Roofing & Gutters

Response by Texas Roofing & Gutters: Mrs. Deandra It was my Pleasure serve you in the best I could, We appreciate your business and trust in Texas Roofing & Gutters. Always feel free to contact us for any question's on your account, warranty or any future service you might need. Regards Mrs. Joann @ Texas Roofing & Gutters..

Response by Texas Roofing & Gutters: Mrs. Alia Me JoAnn with Texas Roofing & Gutters did the job according to your request when you call in a request for a drywall repair and roof repair we quote you for a dry wall repair only and for the roof repair as well. You approve us and we did a roof repair for you and 2nd you approve us a Dry Wall Repair only which include to repair the area and until now this date you have not have a problem with a warranty of the roof repair or dry wall have you? Now let me explain the situation here since you are trying to make us look bad in a respectful manner with our current and future customer in which we respect your feed back. No.1 when you call in for a service we are going quote you for what you want, Correct? Now, you approve for 2 projects Roof Repair and a Dry Wall Repair for your Tenant House Now let me explain something here, when we offer you the ceiling Dry wall repair you approved for only a dry wall Repair? in the contract we never specified to paint all the ceiling in which in the end we did it for you and NO EXTRA CHARGE FOR THAT SERVICE. because your tenant and you where not satisfied with the paint okay now, it's very logical that when you paint an area after a drywall fix the old paint will be faded and the new paint will be FRESH Paint and it will stay that way until it fades to the same color of the OLD paint using the same CODE PAINT and this majority of the customers understand that POINT why we specified a color to match is because is with the SAME CODE PAINT. If you go to Sherwin William or Home Depot it will not make difference because is the same coded paint but your old paint IT STILL FADED and will not match 100% now if you knew or didn't knew we did explain this to you IN VERY DETAIL AND WITH RESPECT but you started to get alarmed because the color did not match and your tenant and you where not happy our only error was not specifying it on the contract since the original type of service is only to repair the area not paint the whole ceiling but we did EXPLAIN TO YOU and we agreed to paint your WHOLE CEILING TO TAKE CARE OF YOU so YOU CAN BE SATISFIED now, we see you're not satisfied even when we PAINT YOUR WHOLE CEILING WITH NO EXTRA CHARGE Second-able we had to close short time the Businesses due to the PANDEMIC SINCE WE HAD BEEN GOING THROUGH FAMILY LOSS WE LOST ABOUT 5 MEMBER'S IN THE FAMILY in MY FAMILY and In THE BUSINESS FAMILY AND I EXPLAIN THIS TO YOU when we only had 1 loss and then we had more within the same time AS WELL and I COMMUNICATED YOU PLEASE BE PATIENT BECAUSE OF COVID- 19 PANDEMIC WE CANT HAVE A LOT OF PEOPLE ON THE OFFICE WORKING WE MINIMIZE IT 1 staff and I sent you the receipt if you didn't receive it I did said to you to please check your spam in-case you didn't I said this to you in the initial original contract and I thought you had this in mind, now please let me correct you what you stating that our technician was working against his will, You know that's not what exactly happen Your tenant was not happy with our technician being since the initial day 1 that he started working at your tenant's house your tenant was following my technician every where and not left his sight for a second and was making faces and was in a bad mood my technician reported that to us. Then when you where not satisfied with the paint because of the small difference of the color being so minimal due to OLD PAINT AND NEW PAINT we agreed to you that we will take care of you and when my technician came back to your tenants house to paint the whole ceiling your tenant SLAM THE DOOR AT HIM and then he let him in to do the JOB and he started DIS RESPECTING MY TECHNICIAN because we agreed with you on a CERTAIN TIME AND YOU DIDN'T COMMUNICATE THE TIME TO your TENANT now what we usually do in this case we get THE owner's permission to have the contact number of the tenant so we can agree on a time of the tenants convenience due to Job purposes

Response by Texas Roofing & Gutters: Hello Raveen is nice to know for you to be satisfied with our work performance, we appreciate your feedback and this what we are striving for to work hard to do the job right and to have you satisfied, so our future customers could see that we are Texas Roofing & Gutters always on your side as your Loyal, Honest and Trusted partner Ready at Your Service! We are here ready when you need us anytime- JoAnn

Response by Texas Roofing & Gutters: Dear Maliyil Its been our pleasure to serve you in the best we can, We are happy to know that you are satisfied with your Project that we performed Texas Roofing & Gutters will always be Your Loyal, Honest & Trusted Partner Ready At your Service Request when needed and with Highly Respect. You can always emails us at TexasRoofingnGutters@Gmail.com Respectfully Mrs. Joann @ Texas Roofing & Gutters

Response by Texas Roofing & Gutters: Dear Mrs. Hope Its been our pleasure to serve you in the best we can, We are happy to know that you are satisfied with your Project that we performed Texas Roofing & Gutters will always be Your Loyal, Honest & Trusted Partner Ready At your Service Request when needed and with Highly Respect. You can always emails us at TexasRoofingnGutters@Gmail.com Respectfully Mrs. Joann @ Texas Roofing & Gutters

Response by Texas Roofing & Gutters: Dear Mrs. Mauleen Its been our pleasure to serve you in the best we can, We are happy to know that you are satisfied with your Project that we performed Texas Roofing & Gutters will always be Your Loyal, Honest & Trusted Partner Ready At your Service Request when needed and with Highly Respect. You can always emails us at TexasRoofingnGutters@Gmail.com Respectfully Mrs. Joann @ Texas Roofing & Gutters

Response by Texas Roofing & Gutters: Dear Mrs. Barbara Its been our pleasure to serve you in the best we can, We are happy to know that you are satisfied with your Project that we performed Texas Roofing & Gutters will always be Your Loyal, Honest & Trusted Partner Ready At your Service Request when needed and with Highly Respect. You can always emails us at TexasRoofingnGutters@Gmail.com Respectfully Mrs. Joann @ Texas Roofing & Gutters

Response by Texas Roofing & Gutters: Dear Trish Its been our pleasure to serve you in the best we can, We are happy to know that you are satisfied with your Project that we performed Texas Roofing & Gutters will always be Your Loyal, Honest & Trusted Partner Ready At your Service Request when needed and with Highly Respect. You can always emails us at TexasRoofingnGutters@Gmail.com Respectfully Mrs. Joann @ Texas Roofing & Gutters

Response by Texas Roofing & Gutters: Dear Ivan Its been our pleasure to serve you in the best we can, We are happy to know that you are satisfied with your Project that we performed. Texas Roofing & Gutters will always be Your Loyal, Honest & Trusted Partner Ready At your Service Request when needed and with Highly Respect. You can always emails us at TexasRoofingnGutters@Gmail.com Respectfully Mrs. Joann @ Texas Roofing & Gutters