The Awning Place, Inc.

4.44 | 32 Verified Ratings
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The Awning Place, Inc.

4.44 | 32 Verified Ratings
Write a Review

860-659-2925

273 Eastern Boulevard
Glastonbury , CT 06033
 
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The Awning Place, Inc.


Call the Awning Experts

Choose From Over 200 Vibrant Colors And Patterns. Our retractable fabric awnings are designed to create a natural extension to outdoor living. They will turn your deck, patio, or terrace into attractive and comfortable living space. Retractable awnings expand a home beyond it's interior boundaries, as they combine the comfort of an indoor lifestyle with the beauty of outdoor living- becoming an extension of a homes personality and charm. Our awnings are warranted for 10 years, and are available in a wide range of fabric patterns and options to complement your decor and lifestyle.

Achievements

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Service Area

  • Hartford
  • New Haven
  • Waterbury
  • West Hartford
  • East Hartford
  • New Britain
  • Hamden
  • Wallingford
  • Manchester
  • Wethersfield
  • Farmington
  • Unionville
  • Washington
  • Cheshire
  • Gales Ferry
  • Oakville
  • East Haven
  • Milford
  • Meriden
  • Groton
  • Newington
  • Bristol
  • Storrs Mansfield
  • Middletown
  • Windsor
  • Torrington
  • Suffield
  • Seymour
  • Collinsville
  • Norwich
  • Winchester Center
  • Enfield
  • Taconic
  • West Haven
  • Woodbury
  • Central Village
  • Colebrook
  • Durham
  • Goshen
  • Granby
  • Rocky Hill
  • Oakdale
  • Sharon
  • Naugatuck
  • Tariffville
  • West Hartland
  • Mansfield Depot
  • Putnam
  • Roxbury
  • Berlin
  • Pine Meadow
  • Danielson
  • Rogers
  • Simsbury
  • Bethlehem
  • Salem
  • Somersville
  • Quinebaug
  • Uncasville
  • Moodus
  • Bantam
  • Amston
  • Hanover
  • North Branford
  • South Glastonbury
  • Mashantucket
  • Gaylordsville
  • Hebron
  • Cobalt
  • South Kent
  • West Cornwall
  • Brooklyn
  • Hadlyme
  • West Simsbury
  • North Franklin
  • Branford
  • Eastford
  • Northfield
  • West Suffield
  • East Lyme
  • Cromwell
  • Plainfield
  • New London
  • North Canton
  • Gilman
  • Moosup
  • Yantic
  • Clinton
  • Rockfall
  • Wauregan
  • Killingworth
  • East Woodstock
  • Old Mystic
  • Guilford
  • East Haddam
  • Northford
  • Bloomfield
  • Windsor Locks
  • Montville
  • Plantsville
  • See All >

Services Offered

Awnings
  • Metal Awning or Patio Cover Install
  • Metal Awning or Patio Cover Repair
  • Fabric Awning or Patio Cover Install
  • Fabric Awning or Patio Cover Repair

Website

awningplace.com

Areas of Expertise

  • Fabric Awning Installations
  • Fabric Awning Repair
  • Metal Awning Installations
  • Metal Awning Repair
  • Commercial Awnings

Product Brands Used

  • Eclipse Shading Systems

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Warranty Description: Labor & Materials - Inquire

Credentials

In Business Since: 1988
Memberships & Affiliations
  • IFAI - Industrial Fabrics Association International
State Licensing
Trade: Home Improvement
License #: HIC.0530662
Expiration: 11-30-2017
Insurance
Type: General Liability
Amount: $2,000,000
Expiration: 06-30-2018
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Member - Professional Awning Manufacturer's Association

Member - Industrial Fabrics Association International

Member - Northeast Canvas Products Association

Member - Hartford Home Builders - Remodel Division

 

Photos
The Awning Place, Inc.


My Work
2 Projects
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Ratings & Reviews
The Awning Place, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 32
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1.5   |  
Review by in Colchester, CT
Project: Install or Replace Fabric Awnings or Patio Covers
Fast, courteous and convenient service and a commitment to the customer.....this is what the Awning Place says in part about their company. Unfortunately, this was not my experience in dealing with the them. It's is too bad because they do have a good product, but their customer service was certainly lacking in my case. My original Awning was purchased in 2003 and I was very happy with the awning and the service. I don't know what happened since then with their treatment of customers. I called to have someone come out to give an estimate to repair or replace fabric. Scott came out on Sept 6th and said they would get back to me with an estimate. Two weeks later I still had not heard back and had to call the office to see what was going on. I was told by the woman in the office that Scott was - to quote her "a very busy man." and she wasn't sure what happened. I got a call back and was told the fabric I had chosen was no longer available. Scott came out again on Sept 22nd to show me different samples of fabric. I picked two samples and Scott was to get back to me on availability. I called the office later in the day and spoke to Bob's son to ask him to let Scott know that I made a decision on one of the samples and to please have Scott get back to me to confirm. Never heard back from anyone. On Oct 6th I had to call again and Bob told me that the awning fabric had been ordered (apparently my message about my choice was conveyed ......but no one got back to me to confirm!) I also told Bob that I never received a contract to check over the order and he said I should have received it and he would send it out. I received the contract on Oct 12th and parts of it were unreadable as to pattern and color. The very same day (Oct 12th) Bob left a message on my phone at 4:50 pm to say that someone would be out the next day to install the awning. Since I was not home at the time he called - I didn't have the chance to tell him I wouldn't be home the next day. I called him in the morning to inform him that I wouldn't be home and that I wasn't very happy about how his company communicated with their customers and the response I got was "YOU ARE JUST REHASHING EVERYTHING YOU ALREADY TOLD ME!" Really, is this the way to treat your customers? You go ahead and order fabric without the customer able to check over the order -- you set up an appointment without getting a confirmation as to whether it is convenient to the customer. Needless to say, I told Bob to cancel everything -- I will be looking for another awning company that puts their customers first.
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5.0   |  
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5.0   |  
Review by in Thomaston, CT
Project: Install or Replace Fabric Awnings or Patio Covers
Love the awning , just paid a little more than I hoped for
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3.0   |  
no comment
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4.0   |  
Review by in Canterbury, CT
Project: Install or Replace Fabric Awnings or Patio Covers
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5.0   |  
Review by in Mystic, CT
Project: Install or Replace Fabric Awnings or Patio Covers
They are neat, quick and professional. Arrived on time. New awning cover somewhat pricey, but the quality of awning is what I was looking for. If you own a Sunsetter Awning, and need a replacement, this is the company to call.

1 of 1 users found this review helpful.

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5.0   |  
nothing.
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1.0   |  
Review by in Manchester, CT
We purchased the original awning from them and when the time came to replace the canvas we called them again, as stated by others, it was pricey but we had it done, after a few months we started getting birds nesting under the awning and after trying all types of fixes we called them to come out and see if there was anything they could do to lessen the problem. They said there was a service charge of $87.50, which I thought was high but agreed too. Two workers that were already in Manchester came about 2 hours later and looked at the awning and said there was nothing that could be done since everything was working properly. They suggested I have the Fringe replaced with a longer one so that it could be looped under the awning and seal it off from the birds. That seemed to be a good idea so I asked them to contact their supervisor and ask what it would cost. I didn't hear back from the company for a few days and called them and spoke to Bob and he said he didn't think it would work, but would stop by and take a look once the snow we had that day melted. I waited another week and called again since it was a beautiful warm day. I set up an appointment for the following Wednesday. Wednesday came and went with no one showing up and no call as to why. On Thursday I called again and was told Bob had the Flu and would stop out the following Monday or Tuesday. Monday and Tuesday both came with no one showing up again and this time I waited until FRIDAY to call and see what was going on. The girl at the desk said he probably forgot so I asked her to have him call me back. I never heard from him at all but a BILL FOR $ 93 + came in today a MONTH after the original visit and there was never anything done to begin with, other then the 2 guys that were already in Manchester stopping in to look at it. In my opinion, their Customer Service and front desk leave a lot to be desired if it's not a BIG $$ project you need done. I will not use this company again and if asked I will tell them about the lack of communication. I will pay the bill even though there was really nothing done to justify it.
Response by The Awning Place, Inc.: After doing some digging, reading the notes, call logs and speaking with all involved, here is what actually happened... On February 8th of this year (2017) we received a call from this customer, requesting that we change the upper limits of his motorized patio awning to try to eliminate birds perching on his fabric. Since his original awning was purchased in 2004 (past the warranty date), he was informed that a service call is $112.50 plus CT sales tax. Being a previous customer and having purchased a recover two years prior, we reduced his service charge to $87.50 and provided service the same day. Two installers came, looked over his awning, adjusted the motor limits per his requirements and noted that the awning was in good working condition. That's what they were sent there to do & that is what he was charged for. On a separate note, while the installers where there, he explained that birds were living in a "hole" in the side of his neighbors house and were constantly perching on the arms of his awning and leaving "droppings" on his awning and deck. He discussed with the installers a possible solution of fabricating a cover to keep the birds out. After discussing this solution with the installers, the owner concluded that for various reasons, this proposed fix would not alleviate the issue at hand. The customer did call two more times, and on the second call, spoke with Bob (the owner) and was informed that the above solution would not work and there really isn't much you can do. Not satisfied with that answer, he wanted the owner to "stop by" and look at his awning... there was never an appointment made. He then called two more times, once he was informed that the owner had the flu and would be getting back to him next week... the second time, he informed us that he was going with another company but to have the owner call him back to discuss it. The issue was already discussed, at length and had nothing to do with the awning or the service he was provided. The guys came to fix an issue he had with his awning's motor limits and he was discounted for that service charge. The obvious solution is to work with his neighbor to close the hole where the birds are nesting. While we sympathize with this customers situation, we cannot control nature and the habits of birds and we will not fabricate a product and charge the customer for something we are certain will not solve the problem.

1 of 1 users found this review helpful.

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4.5   |  
Although it was a pricey project, we are very happy with the outcome. The owners of the company, Bob and Doris, are very professional as are their employees. The men who did the installation were polite and efficient. After the first rain on the awning, we were concerned because the seems seemed to leak but I was assured that that would be rectified after one or two rains allowing the thread to expand. I was told that the problem would be taken care of if that was not the case. What a difference the awning makes in regards to our being able to use our deck on the south side of the house. It also defines the space and give us an additional living space during the summer season. Because it comes off our sun porch, it serves to keep that cooler also. We are very happy with the results.

3 of 3 users found this review helpful.

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5.0   |  
Review by in Waterbury, CT
Excellent people to deal with excellent repairs done on my awning, great job Thanks

2 of 2 users found this review helpful.

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Showing 1-10 of 32
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