The Basement Doctor of Kentucky

Excellent work and customer service.

Be careful !!! On my helical piers foundation job, I caught The Basement Doctor crew shortcutting their workmanship by slipping in bricks under my footer before lifting my foundation, reluctantly they pulled out the bricks and rebuilt the pier - see picture. Later, I paid them and regretfully I left the site before they back filled the holes they dug, they did not properly compact the soil, the soil was merely brushed in the holes and piled up two feet against my home, and they scattered the remaining dirt around my yard. They say the soil will settle in 6 months and admitted their warranty, that they rely on, will not support this claim. This is where I am after communicating with their crew and meeting with The Basement Doctor representative, at my house, which was pointless. I recommend looking elsewhere to get the job done right.

Spent over $6k for them to put install an egress window in our basement. Started leaking after a few months, and they said it was their fault, and they would fix it. They came out and ***fixed*** it only to have it leak again a month later. Now they have stopped replying to my emails. I have spent an additional $4k to get the problem fixed. I still have to pay to get the carpet replaced, spray to get the mold out, and redo the drywall. Highly recommend looking somewhere else.

This rating is based on the fact that the job is not yet complete. We are satisfied with the interior work that is finished, but exterior work is not finished. Concrete sidewalk needs to be replaced and brick tuck pointing needs to be done. Also landscaping needs some tweaking.

They were efficient & professional

aaa

They explained everything, were very knowledgeable and courteous. Final clean-up could have been better.