Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
The Carpet Experts
Carpet Repair, Refasten, or Stretch, Carpet - Repair, Refasten, or Stretch- For Business,
About us
The Carpet Experts, are your very best option for all your carpet repair needs. We always offer the very best pricing, excellent customer service and superior workmanship on every job we do. Call us now!
Business highlights
24 years of experience
Services we offer
Carpet Repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.015 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 7% | ||
| 0% | ||
| 7% | ||
| 13% |
Filter reviews by service
Showing 1-15 of 15 reviews
Matthew O.
Mar 2016
Carpet Repair, Refasten, or Stretch
Great work and customer service.
Charles S.
Mar 2016
Carpet Repair, Refasten, or Stretch
After 4 missed attempts, The Carpet Experts finally showed, however did not bring the power stretcher as said they would use during original phone call. After "kick" stretching 1/4 of 1 room, they gave up and said they would come back later to finish job, leaving carpet unattached in doorway and sliders under buffet. They then proceeded to clean carpet, cleaning 6 rooms in less than 1 hour, not moving any furniture and damaging a bedroom wall. Two spots on the carpet remained after they left. As they set up an appointment to return to finish the stretching job, then changing the time again, never showed and did not answer or return phone calls. Never heard from them again. Job was completed by a local qualified vendor. I have hard time believing any positive reviews of this vendor and am disappointed in the vetting that Home Advisors did. Frankly, I would not let these people in my home again.
Jim R.
Mar 2016
Carpet Repair, Refasten, or Stretch
Good job and I would use them again.
Michael F.
Mar 2016
Carpet Repair, Refasten, or Stretch
Great!
Kay M.
Feb 2016
Carpet Repair, Refasten, or Stretch
They stretched family room carpet. They came earlier than expected but called ahead. Good job.
Marian C.
Feb 2016
Carpet Repair, Refasten, or Stretch
Workers were friendly, prompt and efficient.
JOHN B.
Feb 2016
Carpet Repair, Refasten, or Stretch
Pleasure to do business with Ed & Chris. Courteous and professional service. Completed better than expected. Definitely would recommend.
Elaine T.
Feb 2016
Carpet Repair, Refasten, or Stretch
They were extremely helpful! Only reason for missing half a star is because I later found that I got over charged. However, I am happy with the work they did so far so no big deal! It's been only under a week since they came but so far so good!
Steven O.
Feb 2016
Carpet Repair, Refasten, or Stretch
Do not use this contractor. They are unprofessional and did not finish the job.
Response from The Carpet Experts
"Mr o [Consumer name withheld at their request] was very abusive to our techs yelling ans cursing at them when they explained the situation. He left a profanity laced message at our office also we will not tolerate this kind of behavior and disrespect of our techs .which is why we did not send our techs back."
Steve A.
Feb 2016
Carpet Repair, Refasten, or Stretch
These guys did a great job stretching my carpet but when it was time for them to clean my carpet they failed miserably. They do not have the proper equipment to do the job. They used basically what was a Rug Doctor and a pressure sprayer. They were supposed to do my steps , but you can't do steps with a machine that big . For the money that I payed it was a bad experience . I had to hire a different company to come to my house the next day to erase what they created.
Edith K.
Feb 2016
Carpet Repair, Refasten, or Stretch
Service was great, no complaints.
Mia N.
Feb 2016
Carpet Repair, Refasten, or Stretch
a very great company would use them again
Gregg B.
Feb 2016
Carpet Repair, Refasten, or Stretch
Awesome job done by James!!
Rick H.
Feb 2016
Carpet Repair, Refasten, or Stretch
Good people
Rick H.
Feb 2016
Carpet Repair, Refasten, or Stretch
Good people
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Carpet Experts is currently rated 4.0 overall out of 5.
The Carpet Experts accepts the following forms of payment: CreditCard
Yes, The Carpet Experts offers free project estimates.
No, The Carpet Experts does not offer eco-friendly accreditations.
No, The Carpet Experts does not offer emergency services.
No, The Carpet Experts does not offer warranties.