The Carpet Guys, LLC

4.35 |105 Verified Ratings
Write a Review

The Carpet Guys, LLC

4.35 | 105 Verified Ratings
Write a Review

248-509-5623

977 East 14 Mile Road
Troy, MI 48083
 
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Profile
The Carpet Guys, LLC


High Quality Carpeting and Flooring at Affordable Prices

The Carpet Guys is a family-owned, shop-at-home flooring retailer located in Troy, Michigan, with an A+ rating from the Better Business Bureau. In addition to winning multiple Super Service Awards from Angie's List users, The Carpet Guys hold the distinction of being a six-time winner of The Macomb Daily's Readers Choice award for Best Carpet and Flooring Store, and winning the Best Boutique Flooring Retailer award from WDIVs (Channel 4) viewers. The Carpet Guys specialize in the sales and installation of carpet, vinyl, laminate, and hardwood flooring. We offer convenient day and evening appointment times seven days a week, and provide our customers with lifetime installation warranties, furniture-moving services, and upgraded premium padding at no additional cost.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Ann Arbor
  • Warren
  • Detroit
  • Southfield
  • Troy
  • Dearborn
  • Farmington
  • Sterling Heights
  • Livonia
  • Waterford
  • Lake Orion
  • Rochester
  • Novi
  • West Bloomfield
  • Utica
  • Bloomfield Hills
  • Saint Clair Shores
  • Flint
  • Royal Oak
  • Clarkston
  • Howell
  • Clinton Township
  • Burton
  • Canton
  • Auburn Hills
  • New Baltimore
  • Grand Blanc
  • Garden City
  • White Lake
  • Washington
  • Westland
  • Ypsilanti
  • Grosse Pointe
  • New Haven
  • Dearborn Heights
  • Milford
  • Brighton
  • Redford
  • Mount Clemens
  • Highland
  • Northville
  • Macomb
  • Birmingham
  • Oxford
  • Belleville
  • Commerce Township
  • Riverview
  • Lincoln Park
  • Oak Park
  • Pinckney
  • Ray
  • Plymouth
  • Whitmore Lake
  • Harper Woods
  • Huntington Woods
  • Armada
  • Drayton Plains
  • Davisburg
  • Southgate
  • Berkley
  • Saline
  • Clawson
  • Center Line
  • Wayne
  • Gregory
  • Chelsea
  • Taylor
  • Ortonville
  • Melvindale
  • Flat Rock
  • Allen Park
  • Madison Heights
  • Fraser
  • Trenton
  • Leonard
  • Franklin
  • Union Lake
  • Eastpointe
  • South Lyon
  • Holly
  • Rockwood
  • New Hudson
  • Keego Harbor
  • Hazel Park
  • Roseville
  • Wixom
  • Richmond
  • Harrison Township
  • Ferndale
  • Pleasant Ridge
  • Romulus
  • Grosse Ile
  • Dexter
  • Romeo
  • New Boston
  • Walled Lake
  • Lakeville
  • Swartz Creek
  • See All >

Services Offered

Flooring & Carpet

Areas of Expertise

  • Carpet Install-Materials Not Provided by the Customer
  • Laminate & Hardwood Flooring
  • Carpet Sales and Installation

Product Brands Used

  • Anderson Hardwood Floors
  • Armstrong
  • Mannington Mills, Inc.
  • Mohawk
  • Mohawk
  • Shaw Industries Group, Inc.
  • Stainmaster
  • Stainmaster
  • Dream Weaver
  • Vision
  • See All >

Quick Facts

Business Hours
Monday:
7:00 AM to 10:00 PM
Tuesday:
7:00 AM to 10:00 PM
Wednesday:
7:00 AM to 10:00 PM
Thursday:
7:00 AM to 10:00 PM
Friday:
7:00 AM to 10:00 PM
Saturday:
8:00 AM to 9:00 PM
Sunday:
8:00 AM to 9:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Warranty Description: Lifetime Installation Warranty

Credentials

In Business Since: 2010
Memberships & Affiliations
  • Certified Flooring Installers
  • Flooring Installation Association of North America (FIANA)
  • International Certified Floorcovering Installers Association (CFI)
  • Accredited A+ Rating with The Better Business Bureau
  • BBB
Green Certifications
  • Eco-Friendly. American Made Products. Made of recycled materials
Awards
  • Accredited A+ Rating with The Better Business Bureau
  • Angie's List Super Service Award 2011 - 2018
  • Readers Choice Award - Best Flooring and Carpet retailer 2011- 2018 Macomb Daily
  • Best of Metro Detroit - Best Carpet and Flooring Dealer
Screening
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Business Overview

Community Involvement

Macomb Chamber of Commerce

Macomb Sheriff Marine Safety Division Sponsor

Downtown Development Authority event sponsor Mount Clemens, MI

Chaldean American Chamber of Commerce

Salvation Army

How We Got Started

I chose to work in this industry because It's fun and I love what I do so I never feel like I am ever really working. .

I love working in Metro Detroit Area (pref. Macomb County MI) because I love colors and helping people brighten up their homes.

We started in this industry in 2009.

We describe our business as Rooted in the community

Why Michigan?

I have worked for the biggest names in the industry in several different states but Michigan is where I call home & I support our local community!

 

Photos
The Carpet Guys, LLC


My Work
2 Projects
Save 55% on the cost of carpet installation when you purchase carpet and padding from The Carpet Guys Online. Get your Home Adviser discount TODAY! Save 55%
Save $800 on an ENTIRE HOUSE OF CARPET. ALSO get FREE UPGRADE to premium padding and we'll even move your furniture for FREE!* Save $800
Free Offer! Get Upgraded 8# padding free when you buy new carpet & Installation from The Carpet Guys as well as a free in home consultation with one of our design experts. Free Offer!
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
The Carpet Guys, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 107
  Page 1 of 11
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5.0   |  
Review by in Saline, MI
Project: Install Carpeting
HHHHHHHHHHHHHGGGGGGGGGGGGGGDDDDDDDDDDDSSSSSSS
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4.0   |  
Review by in Trenton, MI
Project: Install Carpeting
Professional company and salesman were awesome.
Response by The Carpet Guys, LLC: Hello Michael! We're so happy to hear about your great experience. We're glad you were able to find the perfect flooring for your home. Thank you for your feedback, Happy Holidays!
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5.0   |  
I had a great experience from start to finish with The Carpet Guys. I stopped by the showroom and was greeted by a lovely young lady with a beautiful smile. A gentleman named Dale C. came out and showed me several different options for my new flooring. He was very helpful and patient with me. I didn't feel any pressure and left with samples to take home and consider. What a difference from the other showrooms I visited. Thank you Carpet Guys!
Response by The Carpet Guys, LLC: Hello Wendy! We are so glad Dale was able to help you have a positive experience in our showroom. Thank you so much for taking the time to leave us with your feedback, we appreciate it. We hope to officially welcome you to The Carpet Guys family soon. Happy Holidays!
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5.0   |  
I had an excellent experience with The Carpet Guys. When we purchased our new home we had awful carpet to replace and with all the costs involved with moving, we need an affordable option. The Carpet Guys came to our new home the day we closed and brought the store to me - they measured and we had carpet installed the very next day and laminate vinyl flooring the following week. It was amazing to see the transformation of the rooms and we love the look. We really appreciated the attention to detail and the follow-up call by Jennifer who was interested in making sure we had the best possible experience. We plan to replace more flooring in the lower level after the holidays and we look forward to working with The Carpet Guys again. 12/16/18 When we were purchasing our new home, we wanted to get the outdated carpet replaced immediately. I filled out a web inquiry and they called me within 15 minutes and scheduled a sales person who came to our new home the same day with a multitude of samples. He measured, showed us the most popular products, helped us chose the right color and style and we had the carpet installed all within 48 hours. I called to ask a few questions the morning of installation and Jennifer assisted me. She was able to put my mind at ease and assured me they would take the old carpet and haul it away at no extra charge. We plan to add more flooring to our new home and I look forward to working with them again in the near future. Great experience!
Response by The Carpet Guys, LLC: Hello Hollie! We are thrilled to hear about your great experience. We are so happy that we were able to help transform your new home in your busy schedule. We look forward to helping you find the perfect flooring once again, for your next project. Thanks so much for your feedback, we appreciate you taking the time to let us know. Welcome to The Carpet Guys family and Happy Holidays!
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5.0   |  
Review by in Ypsilanti, MI
Project: Install Carpeting
We had a very tight schedule as we needed new carpet before an open house, and were very pleased they were able to fit us in on short notice. The installers worked hard and efficiently, were pleasant and polite. They did a great job!
Response by The Carpet Guys, LLC: Hello Nancy! We are thrilled to hear about your great experience. We strive to be as efficient as possible in order to fit into your busy schedule and we're glad we were able to accommodate you in time for your open house. Thank you so much for leaving your feedback. Happy Holidays!
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5.0   |  
Review by in Lake Orion, MI
The Carpet Guys are focused on customer satisfaction. Giving clients the best possible product for the best price is where they excel. I recommend this flooring specialist to all of my family, friends and real estate clients. As a real estate agent, I appreciate the hands-on leadership run by Jennifer Spear. She is always available, as Director of Operations, to answer my questions and get me connected with the right sales consultant.
Response by The Carpet Guys, LLC: Hi Stephanie! Thank you so much for taking the time to leave your feedback, we appreciate it. We strive to provide the best service possible along with top quality products and it's great seeing that be recognized. We'll be sure to let Jennifer know you mention her. Happy Holidays!
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3.0   |  
Review by in Superior Twp, MI
Project: Install Carpeting
The carpet they put down is amazing, we ended up picking out one of the most expensive choices but absolutely love the look and feel of the carpet! The company and customer service pitched to us sounded amazing so we decided to go ahead with the project despite the fact we should have waited since we just bought our house. In the end, our service wasn't great or as hoped for. We found out the hard way that they didn't clean up as well as they should have when my boyfriend had a large carpet staple lodged into his foot. After the incident, we have found 10 more, most in one area but have found another in a 2nd area. They also placed the wrong colored metal floor plate down and it took a few weeks to schedule someone to come out and switch them out (they were not accommodating to our schedule and didn't keep the appointment). We have been so busy between working full time, take classes for grad school, and working on the house that it hasn't been worth trying to schedule another time for them to change this out. Overall, I am disappointed in the customer service but really love the carpet itself.
Response by The Carpet Guys, LLC: Hello Katie, We are so happy to hear that you're loving the new carpet in your home. What we are not so happy to hear about it is the poor experience you had with clean up and the replacement of your transition piece. We pride ourselves on providing white-glove service and it seems that our standards were not held up in your home and for that we are sorry. We apologize for any inconvenience this has caused you and your boyfriend and appreciate the feedback you have given us. We would like to assist you and do a better job to schedule a time that works for your busy schedule and come out to take care of your issue. Please reach out to us at 248-291-5920 and we will make a point to accommodate you - and we are so sorry we didn't do so, to begin with. Thanks again for letting us know your concerns. Wishing you the happiest of holidays!
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4.0   |  
Review by in Warren, MI
Project: Install Vinyl or Linoleum Sheet Flooring or Tiles
While The Carpet Guys sent the wrong size vinyl sheet and neglected to include the vinyl cove trim that was clearly included on the order, the installer (Mario) dealt with the problem and did a great job. Mario went the extra mile to do a really professional job from start to finish, including dealing with a difficult drain cover in my laundry room. He's a real pro!
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2.5   |  
Review by in White Lake, MI
Project: Install Carpeting
After they left I really checked the install and it wasn't perfect.I think I payed to much. Its ok but not great.
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4.5   |  
Review by in Warren, MI
Project: Install Wood or Stone Laminate Flooring
Very professional, provided and comprehensive explanation of work to be done and was flexible when the rooms of work changed on site
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Showing 1-10 of 107
  Page 1 of 11

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