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The Chimney Doctor/DE Masonry - Facebook
Chimney or Fireplace Service, Brick, Stone or Block Wall - Repair, Gas, Pellet, or Wood Stove Service,
About us
The Chimney Doctor has been in business for over twenty years. We service the Memphis area and Desoto County in the state of Mississippi. Our motto is integrity and service, while providing top notch customer care with the best quality service in the industry. Our expertise includes cleaning and inspecting chimneys and fireplaces, installations and repairs of fireplaces, gas, pellet, or wood stoves, dryer vent cleaning and small animal removal. For all your chimney and fireplace needs call The Chimney Doctor, the doctor who does house calls and will be there at your service.
Business highlights
44 years of experience
Memberships & Affiliations
National Chimney Sweep Guild Member (NCSG), Accredited BBB Member
Services we offer
Brick or Stone Fireplace (Gas and Non Gas) - Install And Repair, Chimney Odor, Creosote Build-up, And Smoke Problems, Chimney or Fireplace - Clean and Inspect , Custom Made Chimney Covers, Wood Stove - Install Or Repair
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.559 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 5% | ||
| 5% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 59 reviews
John H.
Jul 2021
Gas, Pellet, or Wood Stove Service
We had a fireplace that had not been maintained from the prior owners. The job was well done, timely, fair price, and we now have a beautiful gas fireplace.
MARK C.
Apr 2021
NOT SURE WHY THIS COMPANY HAS DEVELOPED A LACK OF MEMORY/APPOINTMENT MEETING ABILITY BUT I ASSURE YOU I JUST ESTIMATED I CAN DO THE WORK AND THEIR PROFITS ARE GONE FROM ME PEOPLE MAKE MISTAKES IS NO WAY FOR A BUISNESS TO BE RUN HOW ABOUT DEVELOPING AN APPOINTMENT CONFIRMATION LIKE SO MANY BUISNESSES USE//////WELL IM OVER THEM NO DOCTORS
Neil S.
Mar 2021
We had a traditional brick woodburning fireplace with elevated hearth and gas logs. For a remodel, we wanted to demo the hearth, lower the firebox to near floor level, install a new efficient gas insert, repair and seal chimney, add metal crown and cap. I went to four contractors with specs and request for proposal. Chimney Doctor and David were responsive, timely, thorough and accurate with a detailed proposal, worked with me on design, met schedule commitments, professional and friendly, good crews, quality job for a fair price. What more can you ask? Job well done.
Robert K.
Oct 2020
Chimney or Fireplace Service
Very professional
Cheryl F.
Jun 2020
Chimney or Fireplace Service
Not knowing what to expect every thing was explained in detail and what to expect.
Trish S.
Jun 2020
Chimney or Fireplace Service
Great
Joshua F.
May 2020
Brick or Stone Fireplace (Gas) - Repair
Great, timely service. Diagnosed and fixed problem.
Joe B.
Mar 2019
Chimney or Fireplace Service
Quality Service for a fair price. Dependable showed up on time and went right to work.
Mike H.
Feb 2019
Chimney or Fireplace Service
Good job.
Joseph V.
Oct 2018
Chimney or Fireplace Service
The owner seems full of himself; a hot/short tempered, and a poor representative of his company. I hired Chimney Doc for a cleaning and inspection. I will allow that there may have been a miscommunication between the techs and myself, but when I requested a copy of the inspection I was asked to wait for the owner to contact me. After a very rude phone call from Mr. Ellsworth and multiple emails, I was sent an estimate for repairs which included the purchase of a custom chimney cap I had already declined as it was not necessary. Services were performed on October 11th, paid for on the same day, and I have yet to be provided with an inspection report comprised of more than an estimate of repairs and additions as of the 29th. I am not impressed with this company or its behavior. My chimney is "cleaned" to a satisfactory degree, the office manager is polite, and the techs were prompt. Mr. Ellsworth seemed put out that I did not hire his company to make the repairs he recommended after his techs departed with the statement "...all else is good to go." Again, I still do not have a detailed report of the inspection and their findings.
Response from The Chimney Doctor/DE Masonry - Facebook
"On October 11th 2018, our technicians cleaned and inspected Mr. Joseph V{Redacted per customers Request} fireplace/chimney which included running a chimney camera up the flue liner as well as a full inspection of the exterior of the chimney. When our technicians went to advise Mr. Joseph V{Redacted per customers Request} of the damage, which included the chimney crown, Mr. Joseph V{Redacted per customers Request} said ?the house was sold?, and was not interested in the repairs which included the pan/cover to stop the water coming in from the top of the chimney. He stated he was going to fix it himself with high temp masonry caulk. At this time we converted the job to a chimney cleaning only. On October 12, 2018, Mr. Joseph V{Redacted per customers Request} emailed our office asking where his inspection report was? We informed him that possibly there had been some confusion because our technicians informed the office he was not interested in the damage or the repairs to correct. We then told him we would be happy to send an estimate for the repairs and a detailed inspection report. The estimate was sent on October 12th, and the detailed inspection report with pictures attached, was sent on October 16th. On October 17th at 7:28 AM Mr. Joseph V{Redacted per customers Request} emailed our office ?I have received it. Thank you.? We did not hear from Mr. Joseph V{Redacted per customers Request} again until October 29th at 11:42 AM, nearly 12 days later, stating ?Am I to understand that your chimney inspection will only include an estimate of repairs and not a detailed report of the findings, good or bad??. We are confused due to the fact that the inspection report he received was detailed with pictures and clearly showed the fireplace/chimney was not safe to burn which we also informed him via email on October 12th 8:10 AM. Mr. Joseph V{Redacted per customers Request} inspection was based on factual findings only. We regret that the outcome was not to his liking as it relates to the sell of his home. It is The Chimney Doctor?s obligation to notate when a fireplace/chimney is unsafe. Detailed inspection report and pictures are available for review."
Tish D.
Oct 2018
Chimney or Fireplace Service
If they find something wrong it will cost 1000s of dollars to fix
Judith R.
Apr 2018
Brick or Stone Fireplace Repair Service
Very unhappy with the way this company did their billing. Expected that they would have called me back regarding the issues that they saw. I had to call them.
Response from The Chimney Doctor/DE Masonry - Facebook
"We were not aware of any problem with the billing. An invoice and estimate (to fix the issues) were sent through email and that's why we did not reach out and call. There was an issue getting these emails to her, but we kept trying until she confirmed receiving them."
Twanda L.
Mar 2018
Chimney or Fireplace Service
Jackie S.
Feb 2018
Dryer Vents Cleaning Service
Frank T.
Feb 2018
Pre-Fabricated Fireplace Unit Repair
No comment
Jarad B.
Jan 2018
Brick or Stone Fireplace (Gas) - Repair
Darlene H.
Jan 2018
Brick or Stone Fireplace Repair Service
Patricia R.
Dec 2017
Chimney or Fireplace Service
They were very responsive. I like there estimates. They were knowledgeable
Felicia M.
Dec 2017
Chimney or Fireplace Service
.
Stan W.
Oct 2017
Chimney or Fireplace Service
Jeff V.
Jun 2017
Pre-Fabricated Fireplace Unit (Gas) Repair
EMarie C.
May 2017
Chimney or Fireplace Service
Timely arrival and professional. They wasted no time getting straight to work.
Mike J.
May 2017
Chimney or Fireplace Service
Advance notification, timely delivery of professional services, and satisfaction follow up, make this service provider an excellent choice for anyone needing chimney services.
EMarie C.
May 2017
Chimney or Fireplace Service
Prompt and professional service. The two member team quickly settled themselves and worked to clean and inspect my fire place and chimney. Would hire again. Especially appreciate them wearing shoe covers to protect my hardwoods etc.
Kathryn V.
Feb 2017
Brick and Stone Flatwork Repair
David Elsworth and his team are so good to work with and I highly recommend them. I am so pleased. If you need anything they can do for you, this is the company to do business with!
Licensing
State Contractor License Requirements
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FAQ
The Chimney Doctor/DE Masonry - Facebook is currently rated 4.5 overall out of 5.
The Chimney Doctor/DE Masonry - Facebook accepts the following forms of payment: CreditCard
No, The Chimney Doctor/DE Masonry - Facebook does not offer free project estimates.
No, The Chimney Doctor/DE Masonry - Facebook does not offer eco-friendly accreditations.
No, The Chimney Doctor/DE Masonry - Facebook does not offer emergency services.
Yes, The Chimney Doctor/DE Masonry - Facebook offers warranties.