The Chimney Doctor

4.61 |50 Verified Ratings
Write a Review
View Service Area

The Chimney Doctor

4.61 | 50 Verified Ratings
Write a Review
View Service Area

901-388-8097

1627 Bartlett Road
Memphis, TN 38134
Get a Quote
 
Share
Your use of our services is governed by our Terms & Conditions

Profile
The Chimney Doctor

We make house calls!

The Chimney Doctor has been in business for over twenty years. We service the Memphis area and Desoto County in the state of Mississippi. Our motto is integrity and service, while providing top notch customer care with the best quality service in the industry. Our expertise includes cleaning and inspecting chimneys and fireplaces, installations and repairs of fireplaces, gas, pellet, or wood stoves, dryer vent cleaning and small animal removal. For all your chimney and fireplace needs call The Chimney Doctor, the doctor who does house calls and will be there at your service.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Memphis
  • Millington
  • Germantown
  • Holly Springs
  • Cordova
  • Mount Pleasant
  • Mason
  • Collierville
  • Oakland
  • Walls
  • Southaven
  • Arlington
  • Olive Branch
  • Lake Cormorant
  • Hernando
  • Brunswick
  • Waterford
  • Eads
  • Horn Lake
  • Nesbit
  • Ellendale
  • Potts Camp
  • Red Banks
  • Victoria
  • Byhalia
  • See All >

Services Offered

Cleaning & Maid Services
  • Clean & Inspect Chimney
  • Clean Dryer Vent
Fireplace & Wood Stoves
  • Gas Pellet or Wood Stove Install
  • Gas Pellet or Wood Stove Repair
Related Services Available from Other Pros >

Website

thechimneydoctor.com

Areas of Expertise

  • Brick or Stone Fireplace (Gas and Non Gas) - Install And Repair
  • Chimney or Fireplace - Clean and Inspect
  • Wood Stove - Install Or Repair
  • Chimney Odor, Creosote Build-up, And Smoke Problems
  • Custom Made Chimney Covers

Product Brands Used

  • Brands used based on customer preference and project requirements

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Offered
  • Warranty Description: Satisfaction Guaranteed
  • Credit Cards Accepted
  • Retaining Walls

Credentials

In Business Since: 1982
Memberships & Affiliations
  • National Chimney Sweep Guild Member (NCSG)
  • Accredited BBB Member
Green Certifications
  • Proudly using green materials and supplies when available and appropriate
Awards
  • Accredited BBB Member
  • Angie's List Preferred Provider
  • YP Listed
  • v style="width: 160px;">
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Weekend hours available by appointment

How We Got Started

We describe our business as Rooted in the community

 
Profile Photos Ratings & Reviews
Get a Quote

Photos
The Chimney Doctor

My Work
12 Projects
  • Waterfalls & Fou...
    4 photos
  • Retaining Walls
    16 photos
  • Pool Decks & Pat...
    6 photos
  • Outdoor Kitchens
    4 photos
  • Outdoor Fireplace&#3...
    7 photos
  • Misc. Brick & St...
    11 photos
  • Brick & Stone Pa...
    8 photos
  • Brick & Stone Ma...
    3 photos
  • Weather & Water ...
    4 photos
  • Custom Chimney Cover...
    27 photos
  • Copper/Clay Pots
    13 photos
  • Chimney Repair
    8 photos
HomeAdvisor: The nation's largest network of screened and rated pros.
Profile Photos Ratings & Reviews
Get a Quote

Ratings & Reviews
The Chimney Doctor

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 50
  Page 1 of 5
Sort by newest   Date ▼   Rating  
3.0   |  
Review by in Memphis, TN
The owner seems full of himself; a hot/short tempered, and a poor representative of his company. I hired Chimney Doc for a cleaning and inspection. I will allow that there may have been a miscommunication between the techs and myself, but when I requested a copy of the inspection I was asked to wait for the owner to contact me. After a very rude phone call from Mr. Ellsworth and multiple emails, I was sent an estimate for repairs which included the purchase of a custom chimney cap I had already declined as it was not necessary. Services were performed on October 11th, paid for on the same day, and I have yet to be provided with an inspection report comprised of more than an estimate of repairs and additions as of the 29th. I am not impressed with this company or its behavior. My chimney is "cleaned" to a satisfactory degree, the office manager is polite, and the techs were prompt. Mr. Ellsworth seemed put out that I did not hire his company to make the repairs he recommended after his techs departed with the statement "...all else is good to go." Again, I still do not have a detailed report of the inspection and their findings.
Response by The Chimney Doctor: On October 11th 2018, our technicians cleaned and inspected Mr. Joseph V{Redacted per customers Request} fireplace/chimney which included running a chimney camera up the flue liner as well as a full inspection of the exterior of the chimney. When our technicians went to advise Mr. Joseph V{Redacted per customers Request} of the damage, which included the chimney crown, Mr. Joseph V{Redacted per customers Request} said ?the house was sold?, and was not interested in the repairs which included the pan/cover to stop the water coming in from the top of the chimney. He stated he was going to fix it himself with high temp masonry caulk. At this time we converted the job to a chimney cleaning only. On October 12, 2018, Mr. Joseph V{Redacted per customers Request} emailed our office asking where his inspection report was? We informed him that possibly there had been some confusion because our technicians informed the office he was not interested in the damage or the repairs to correct. We then told him we would be happy to send an estimate for the repairs and a detailed inspection report. The estimate was sent on October 12th, and the detailed inspection report with pictures attached, was sent on October 16th. On October 17th at 7:28 AM Mr. Joseph V{Redacted per customers Request} emailed our office ?I have received it. Thank you.? We did not hear from Mr. Joseph V{Redacted per customers Request} again until October 29th at 11:42 AM, nearly 12 days later, stating ?Am I to understand that your chimney inspection will only include an estimate of repairs and not a detailed report of the findings, good or bad??. We are confused due to the fact that the inspection report he received was detailed with pictures and clearly showed the fireplace/chimney was not safe to burn which we also informed him via email on October 12th 8:10 AM. Mr. Joseph V{Redacted per customers Request} inspection was based on factual findings only. We regret that the outcome was not to his liking as it relates to the sell of his home. It is The Chimney Doctor?s obligation to notate when a fireplace/chimney is unsafe. Detailed inspection report and pictures are available for review.

1 of 1 users found this review helpful.

Was this review helpful?  
4.0   |  
Review by in Memphis, TN
If they find something wrong it will cost 1000s of dollars to fix

1 of 1 users found this review helpful.

Was this review helpful?  
2.0   |  
Review by in Memphis, TN
Project: Repair a Brick or Stone Fireplace (Non-Gas)
Very unhappy with the way this company did their billing. Expected that they would have called me back regarding the issues that they saw. I had to call them.
Response by The Chimney Doctor: We were not aware of any problem with the billing. An invoice and estimate (to fix the issues) were sent through email and that's why we did not reach out and call. There was an issue getting these emails to her, but we kept trying until she confirmed receiving them.

1 of 1 users found this review helpful.

Was this review helpful?  
5.0   |  
Review by in Memphis, TN

1 of 1 users found this review helpful.

Was this review helpful?  
4.5   |  
Review by in Bartlett, TN
Was this review helpful?  
4.0   |  
Review by in Cordova, TN
Project: Repair a Pre-Fabricated Fireplace Unit (Non-Gas)
No comment
Was this review helpful?  
5.0   |  
Review by in Memphis, TN
Project: Repair a Brick or Stone Fireplace (Gas)
Was this review helpful?  
5.0   |  
Review by in Cordova, TN
Project: Repair a Brick or Stone Fireplace (Non-Gas)
Was this review helpful?  
4.5   |  
Review by in Millington, TN
They were very responsive. I like there estimates. They were knowledgeable
Was this review helpful?  
2.5   |  
Review by in Memphis, TN
.
Was this review helpful?  
Showing 1-10 of 50
  Page 1 of 5
Profile Photos Ratings & Reviews Top of Page
Find More
The Chimney Doctor
4.61
50 Verified Ratings
Ratings by Criteria
Quality
Customer Service
Value For Money
Ratings Distribution
5 Stars
41
4 Stars
4
3 Stars
3
2 Stars
2
1 Stars
0
92% of reviewers recommend this pro
Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change

Required
 
Required
Required
Required
 
 

There was an issue communicating with the server. Please try again or call Customer Service at 1-877-800-3177

By submitting this request, you are agreeing to our Terms & Conditions.

  • Book with Confidence
  • Cancel or change appointment at any time
NEED HELP?
Call 1-877-526-0264
HOMEADVISOR PROS | MOBILE
TERMS & CONDITIONS | PRIVACY POLICY
© Copyright 1999-2018
HomeAdvisor, Inc. All Rights Reserved