The Chimney Doctor

4.61 |50 Verified Ratings
Write a Review

The Chimney Doctor

4.61 | 50 Verified Ratings
Write a Review

901-388-8097

1627 Bartlett Road
Memphis, TN 38134
 
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Profile
The Chimney Doctor


We make house calls!

The Chimney Doctor has been in business for over twenty years. We service the Memphis area and Desoto County in the state of Mississippi. Our motto is integrity and service, while providing top notch customer care with the best quality service in the industry. Our expertise includes cleaning and inspecting chimneys and fireplaces, installations and repairs of fireplaces, gas, pellet, or wood stoves, dryer vent cleaning and small animal removal. For all your chimney and fireplace needs call The Chimney Doctor, the doctor who does house calls and will be there at your service.

Achievements

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Service Area

  • Memphis
  • Millington
  • Germantown
  • Holly Springs
  • Cordova
  • Mount Pleasant
  • Mason
  • Collierville
  • Oakland
  • Walls
  • Southaven
  • Arlington
  • Olive Branch
  • Lake Cormorant
  • Hernando
  • Brunswick
  • Waterford
  • Eads
  • Horn Lake
  • Nesbit
  • Ellendale
  • Potts Camp
  • Red Banks
  • Victoria
  • Byhalia
  • See All >

Services Offered

Cleaning & Maid Services
  • Clean & Inspect Chimney
  • Clean Dryer Vent
Fireplace & Wood Stoves
  • Gas Pellet or Wood Stove Install
  • Gas Pellet or Wood Stove Repair

Areas of Expertise

  • Brick or Stone Fireplace (Gas and Non Gas) - Install And Repair
  • Chimney or Fireplace - Clean and Inspect
  • Wood Stove - Install Or Repair
  • Chimney Odor, Creosote Build-up, And Smoke Problems
  • Custom Made Chimney Covers

Product Brands Used

  • Brands used based on customer preference and project requirements

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Offered
  • Warranty Description: Satisfaction Guaranteed
  • Credit Cards Accepted
  • Retaining Walls

Credentials

In Business Since: 1982
Memberships & Affiliations
  • National Chimney Sweep Guild Member (NCSG)
  • Accredited BBB Member
Green Certifications
  • Proudly using green materials and supplies when available and appropriate
Awards
  • Accredited BBB Member
  • Angie's List Preferred Provider
  • YP Listed
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Screening
HomeAdvisor Screened. View Details

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Business Overview

Community Involvement

Weekend hours available by appointment

How We Got Started

We describe our business as Rooted in the community

 

Photos
The Chimney Doctor


My Work
12 Projects
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Ratings & Reviews
The Chimney Doctor

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 50
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3.0   |  
Review by in Memphis, TN
The owner seems full of himself; a hot/short tempered, and a poor representative of his company. I hired Chimney Doc for a cleaning and inspection. I will allow that there may have been a miscommunication between the techs and myself, but when I requested a copy of the inspection I was asked to wait for the owner to contact me. After a very rude phone call from Mr. Ellsworth and multiple emails, I was sent an estimate for repairs which included the purchase of a custom chimney cap I had already declined as it was not necessary. Services were performed on October 11th, paid for on the same day, and I have yet to be provided with an inspection report comprised of more than an estimate of repairs and additions as of the 29th. I am not impressed with this company or its behavior. My chimney is "cleaned" to a satisfactory degree, the office manager is polite, and the techs were prompt. Mr. Ellsworth seemed put out that I did not hire his company to make the repairs he recommended after his techs departed with the statement "...all else is good to go." Again, I still do not have a detailed report of the inspection and their findings.
Response by The Chimney Doctor: On October 11th 2018, our technicians cleaned and inspected Mr. Joseph V{Redacted per customers Request} fireplace/chimney which included running a chimney camera up the flue liner as well as a full inspection of the exterior of the chimney. When our technicians went to advise Mr. Joseph V{Redacted per customers Request} of the damage, which included the chimney crown, Mr. Joseph V{Redacted per customers Request} said ?the house was sold?, and was not interested in the repairs which included the pan/cover to stop the water coming in from the top of the chimney. He stated he was going to fix it himself with high temp masonry caulk. At this time we converted the job to a chimney cleaning only. On October 12, 2018, Mr. Joseph V{Redacted per customers Request} emailed our office asking where his inspection report was? We informed him that possibly there had been some confusion because our technicians informed the office he was not interested in the damage or the repairs to correct. We then told him we would be happy to send an estimate for the repairs and a detailed inspection report. The estimate was sent on October 12th, and the detailed inspection report with pictures attached, was sent on October 16th. On October 17th at 7:28 AM Mr. Joseph V{Redacted per customers Request} emailed our office ?I have received it. Thank you.? We did not hear from Mr. Joseph V{Redacted per customers Request} again until October 29th at 11:42 AM, nearly 12 days later, stating ?Am I to understand that your chimney inspection will only include an estimate of repairs and not a detailed report of the findings, good or bad??. We are confused due to the fact that the inspection report he received was detailed with pictures and clearly showed the fireplace/chimney was not safe to burn which we also informed him via email on October 12th 8:10 AM. Mr. Joseph V{Redacted per customers Request} inspection was based on factual findings only. We regret that the outcome was not to his liking as it relates to the sell of his home. It is The Chimney Doctor?s obligation to notate when a fireplace/chimney is unsafe. Detailed inspection report and pictures are available for review.

1 of 1 users found this review helpful.

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4.0   |  
Review by in Memphis, TN
If they find something wrong it will cost 1000s of dollars to fix

1 of 1 users found this review helpful.

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2.0   |  
Review by in Memphis, TN
Project: Repair a Brick or Stone Fireplace (Non-Gas)
Very unhappy with the way this company did their billing. Expected that they would have called me back regarding the issues that they saw. I had to call them.
Response by The Chimney Doctor: We were not aware of any problem with the billing. An invoice and estimate (to fix the issues) were sent through email and that's why we did not reach out and call. There was an issue getting these emails to her, but we kept trying until she confirmed receiving them.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Memphis, TN

1 of 1 users found this review helpful.

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4.5   |  
Review by in Bartlett, TN
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4.0   |  
Review by in Cordova, TN
Project: Repair a Pre-Fabricated Fireplace Unit (Non-Gas)
No comment
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5.0   |  
Review by in Memphis, TN
Project: Repair a Brick or Stone Fireplace (Gas)
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5.0   |  
Review by in Cordova, TN
Project: Repair a Brick or Stone Fireplace (Non-Gas)
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4.5   |  
Review by in Millington, TN
They were very responsive. I like there estimates. They were knowledgeable
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2.5   |  
Review by in Memphis, TN
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Showing 1-10 of 50
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