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Woodheat Specialists DBA The Chimney Doctors - Home Facebook

Chimney or Fireplace Service, Gas, Pellet, or Wood Stove Service, Brick or Stone Fireplace (Gas) Installation,

About us

The Chimney Doctors have been serving the West Tennessee & surrounding areas for more than four decades. We specialize in chimney cleaning and repair and dryer vent cleaning and are CSIA certified. We sell, install, and service gas, wood, and pellet hearth products including stoves, inserts, and fireplaces. Our goal is to provide you with a beautiful, warm, and safe hearth through education and friendly reliable service.

Business highlights

48 years of experience

Memberships & Affiliations

National Chimney Sweep Guild, Chimney Safety Institute of America, We are CSIA certified.

Services we offer

Chimney Cleaning , Chimney Repair, Dryer Vent Cleaning, Fireplace installation, Stove and insert installation

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.764 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
11%
3
5%
2
0%
1
2%

Filter reviews by service

Showing 1-25 of 64 reviews
Earline B.
Aug 2020
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
We were very pleased with quality of work, excellent communication, reasonable price, but especially the wonderful customer service! Would highly recommend this company!!!

Ben T.
Aug 2020
5.0
Brick or Stone Fireplace Gas Repair
a

John J.
Mar 2020
1.0
$780
They claim to solve the leaking fireplace for $780.00. 3 months later, it is leaking just as bad. They finally came by (6 months after that) to inspect and decided that it was another problem and not the one they repaired. The initial agreement was to stop a leaking chimney. Well Chimney Doctors, you are either going to fix this or going to court. Your choice...
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Glad we finally figured out who this job was for. We are trying to work to rectify this situation as soon as the weather allows. Please bear with us. Between the cold spells, the rain EVERY day & CoVid-19 we are doing our very best."

Milt C.
Mar 2020
5.0
Pre-Fabricated Fireplace Unit Repair
Yes, I recommend this pro
Excellent service...great customer relations
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for your nice review. We strive to give the best service we can. Please call us again if you need us."

Steve R.
Mar 2020
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
Very pleased. They were very professinal and did a great job.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much! We are glad you were pleased with your job. Please give us a call if we can be of assistance to you further."

Joel D.
Feb 2020
5.0
Brick or Stone Fireplace Gas Repair
Yes, I recommend this pro
Friendly, knowledgeable, reasonable, timely. Thanks for your help.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for your review. Please give us a call if you need anything else."

Kenneth H.
Feb 2020
4.0
Chimney or Fireplace Service
Yes, I recommend this pro
$427
The tech did a very good quick job and the cost was less than expected with the 2 to 3 years delay on our part about contacting them.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you! We are very sorry if it took us longer to get there then it should have. We are a small family business working a very large area. We do get backed up in season. We will try to do better when you need us again."

James T.
Feb 2020
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
very nice people to do business with. Made appointment and was there on time.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you very much! We try our best."

Tyler J.
Jan 2020
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for giving us a 5-stars review. We really appreciate it."

Valerie C.
Jan 2020
5.0
Brick or Stone Fireplace Repair Service
Yes, I recommend this pro
Bought an old house, fireplace not functional. This company came, did an assessment, and I had a woodstove put in. They did an excellent job dealing the chimney, capping etc. Fair price, no games, came when they said they would. Work untouched by the wind storm and constant rain. Just hire these people, and don't bother shopping around.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much! We truly value how our customers feel about us, we do our very best to try to make sure that we are professionals, that we get the job done correctly, on time, if at all possible. Truly appreciate your high praise!"

Mona P.
Aug 2019
5.0
Pre-Fabricated Fireplace Unit (Gas) Repair
Yes, I recommend this pro
Chimney Doctors came out. Evaluated the situation. Recommended the simplest and least expensive option.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for your kind review. We appreciate the opportunity to be of service to you. Please call us if you have any more problems with your chimney."

Teddy H.
Aug 2019
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you for review of our services. I am sorry that we did not have the size cap that you needed on our truck at that time. It is very hard to have every possible cap that could be needed. And, we usually only carry one of each size on our trucks, so we may have used it on an earlier job. Or, we may just have forgotten to replenish our truck stock that day. Either way, I apologize for the inconvenience to you of us having to schedule a second trip down there. Please call us if you need us again & we will try to make sure that you have a better experience next time."

Arlene S.
Jun 2019
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
Very easy to work with and extremely friendly family based business. Great with setting date and time and also checking in to make sure it was still good as time grew closer. Very clean work, did not leave a speck of dirt. Awesomeness.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you for your nice comments. We are happy that we could be of service to you. Please call us if you need anything else done."

S S.
Jun 2019
4.0
Chimney or Fireplace Service
Yes, I recommend this pro
$165
Thought it a little pricey for just an inspection.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you for giving a review. We will take your comments into account. We try to charge the least amount that we can for our services. However, costs of overhead including liability & workman's comp insurance have made it so that we have to charge what we do in order to stay in business. I hope that we have handled all of your problems. Please let us know if we did not, so that we can get it taken care of. - James Kneller"

Bobbi J.
Jun 2019
5.0
Brick or Stone Fireplace Repair Service
Yes, I recommend this pro
I was highly satisfied with the professional service rendering by Chimney Doctors...indeed they "prescribed" what I needed. The finished product... EXQUISITE PLUS! bobbi jones
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you for your comments! We definitely try to be professional & give you the service you need. Please feel free to call on us if you need something in the future. - James Kneller"

Calvin P.
Jun 2019
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
Great job will use again.very friendly
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for your nice review. We appreciate your kind words. Hope to be of service to you again in the future. - James Kneller"

Richard K.
Oct 2018
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
$235
Recommend the use of mask for breathing if staying in the area near the work.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Sorry about that! Some of our work does get a little messy, air quality wise. Anyway, thanks for giving us a good recommendation. We strive to please, so, if you have any issues in the future, please let us know."

Roger W.
Oct 2018
4.5
Chimney or Fireplace Service
Yes, I recommend this pro
Great job! I will use them again.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for your nice review!"

Cynthia R.
Aug 2018
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
$230
Very professional and knowledgeable. I would hire them again.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for your review of our company. I hope that we can be of service to you again in the future."

Tracy H.
Aug 2018
5.0
Dryer Vents Cleaning Service
Yes, I recommend this pro
$150
the chimney doctor ppl are efficient
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for reviewing our company. We appreciate the opportunity that we had to be of service to you. Please remember us if you need something done again."

Jerry J.
Apr 2018
5.0
Chimney or Fireplace Service
Yes, I recommend this pro
Friendly, thorough, explained procedure and gave suggestions. Was a pleasure to work with.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for the good review. We try to help our customers as much as possible. We appreciate hearing that our guys are doing a good job."

Pat E.
Apr 2018
5.0
Yes, I recommend this pro
the men were friendly and did an excellent job
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for the nice review. We try to always do the best job we can. Hope we can be of service to you again in the future."

Jerry T.
Apr 2018
5.0
Brick or Stone Fireplace Repair Service
Yes, I recommend this pro
The only problem I have is, I can't get them to send me a copy of the receipt
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you for your nice rating. So, so, sorry about the receipt. We have printed a copy & our putting it in the mail tomorrow. Thanks for the reminder."

Glynda H.
Apr 2018
3.0
Yes, I recommend this pro
The young man was a good worker. The father ran his mouth all the time and made the boy do almost all the work. The son was courteous and polite but little talking--he was too busy. I felt the cost was a little high for the service. This is the 2nd time I've done a review on them. You should have the 1st one on file.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"We appreciate your review. We know that we can always work to improve our service. We did, however, give you a $150 discount. And, it was for 2 flues. As for the son doing all the work, he was in training to learn how to have his on truck, which he now does. Besides, Jacob is a little shy so he doesn't talk much."

Mary A.
Mar 2018
5.0
Gas, Pellet, or Wood Stove Service
Yes, I recommend this pro
The Chimney Doctors know what "service" means. They were nice, professional and completed the job quickly.
Response from Woodheat Specialists DBA The Chimney Doctors - Home Facebook
"Thank you so much for that rave review!! We have been in business since 1978. And, we have always tried to do the best, most professional job we could. Hope that we can be of service to you again."
Showing 1-25 of 64

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Woodheat Specialists DBA The Chimney Doctors - Home Facebook is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: Closed Sunday: Closed

Woodheat Specialists DBA The Chimney Doctors - Home Facebook accepts the following forms of payment: CreditCard

Yes, Woodheat Specialists DBA The Chimney Doctors - Home Facebook offers free project estimates.

No, Woodheat Specialists DBA The Chimney Doctors - Home Facebook does not offer eco-friendly accreditations.

No, Woodheat Specialists DBA The Chimney Doctors - Home Facebook does not offer emergency services.

Yes, Woodheat Specialists DBA The Chimney Doctors - Home Facebook offers warranties.