Citadel PG

Citadel fully updated our home with new flooring, paint, lighting fixtures, and refinished surfaces throughout. Their design-build team paid meticulous attention to every detail. Our house has never looked better thanks to Citadel.

I worked with Citadel to fully renovate my outdated kitchen and create an open floor plan. Their innovative design maximized the functionality. The project team was organized and attentive from start to finish. Our kitchen is now a gorgeous showpiece!

We hired Citadel for a major remodel including a bedroom/bathroom addition. They designed the addition to perfectly match our existing architecture. The project team was professional and communicated well throughout. We're so pleased with the new addition!

Citadel converted our garage into a wonderfully livable and stylish ADU. From getting permits to finishing details, they handled everything seamlessly. We gained amazing new space thanks to Citadel's expertise.

I contracted Citadel for my kitchen and bathroom renovations. Their design talents maximized functionality and visual appeal. The project team handled every detail with care. My remodeled spaces are both beautiful and totally functional now.

We worked with Citadel on a whole home remodel. They opened up our main living areas, upgraded systems, refinished surfaces, and enhanced every space. Citadel's turnkey approach transformed our outdated home into a contemporary dream!

Citadel renovated our outdated kitchen and bathrooms with creative new designs and gorgeous finishes. Their team was professional from start to finish. We couldn't be happier with our remodeled spaces!

Citadel renovated our outdated kitchen and bathrooms with creative new designs and gorgeous finishes. Their team was professional from start to finish. We could not be happier with our remodeled spaces!

I hired Citadel to convert my garage into a finished ADU with full bathroom. They guided me through the permitting efficiently. I gained wonderful new living space thanks to Citadel's expertise. The ADU blends perfectly with my home.

We contracted Citadel for a luxurious master suite addition. They handled the architecture, engineering and flawless construction. Our new addition looks like it was part of the original design. Citadel delivered an absolutely beautiful new space.

I worked with Citadel on my major kitchen renovation. Their creativity optimized the layout and helped select gorgeous finishes. The contractors were meticulous and communicated well. I ended up with my dream kitchen thanks to Citadel!

I had a highly unfavorable experience with Citadel Property Group (PG). My attempt to address construction defects led to a frustrating and disheartening journey. We initially proposed a reasonable solution to the issues with Citadel PG, suggesting an independent evaluator to assess the construction work impartially. Despite our best efforts and a fair approach, Citadel PG outright rejected this proposal, which was well-documented in email correspondence. When we eventually pursued an evaluation by Les Kelley Inc, it revealed numerous issues with Citadel PG's work, leading to estimated costs of $65,500 to rectify these deficiencies. The list of problems included electrical issues, flooring issues, and numerous violations of the California Contractors State License Board regulations, such as abandonment of the project, departures from accepted trade standards, and deliberate disregard of building laws. Electrical issues were particularly problematic, with recurrent circuit trips in our electrical service. The panel didn't sit flush against the wall, and there were violations of the San Francisco Electrical Code. The outdoor outlet issue had severe consequences, leading to food and baby milk loss due to an improperly connected circuit, which Citadel PG initially blamed on household appliance usage. Citadel PG also displayed a lack of professionalism in addressing these issues. They removed the outdoor outlet receptacle but refused to return to address the problem, leaving us in an unresolved situation. Other issues included non-functional electrical outlets on the deck and the lack of a separate interior switch for an exterior light fixture. The problems extended to flooring, kitchen, bathroom, and general construction issues. We encountered challenges with a drop-in range placed on a raised platform, missing screws on kitchen cabinets, poorly fitted ramp trim in the hallway, and issues in the bathroom. Furthermore, we identified violations of the California Contractors State License Board's regulations due to the misrepresentation and false statements made by Citadel PG. They made false claims about their company's ownership, responsible parties, and organizational structure, even presenting a woman named Roya as a supervisor when the Contractor State License Board website identifies Benjamin Steiner as the CEO/President. During our efforts to address these issues, we had difficulties communicating with the Responsible Managing Officer (RMO), Manuel Calep Serna. Despite his role, he neither visited the site nor provided information regarding his visits, leading to doubts about his involvement. In summary, our experience with Citadel Property Group (PG) was marked by construction defects, unprofessionalism, and misrepresentation, causing considerable frustration and financial losses. I strongly advise caution when considering their services.

Update: They came out to take care of some issues, which has not been resolved. It was not so good at the beginning but it got better and the work now looks good!

They were very affordable and cared to get me the best prices! They are a very creative team and have great designers on staff! They are truly the best! They went the extra mile to make us happy I would recommend them to my family and friends!

It was a great experience with Citadel!!! A+ workers, They work diligently and worked on my kitchen and living room with care and pay attention to every detail. They have architects and engineers that are open to your suggestions, opinions, and ideas that made the work looking professional and having what you want to happen, and having the perfect design of the project.

Excellent communicator. He was the most patient guy in the world. He definitely worked with my budget. I have worked with so many bad contractors before. He is super honest and I was really happy with him. I have nothing bad to say about him.

Super professional, hard workers, detail oriented, diligent, great communication with the manager, I am not to easy to work with but they were very patient and guide me through all the process, I would highly recommend them, I think they are the best contractors I have ever worked with, top notch.