The Diaz Cleaning Team, Inc.

"I will start by saying that our goal is to provide a premium service for a great price. The only way to achieve this is to outline the task requested by a customer in a bid. Have it approved by the customer and then provide our contract, this being our line of defense from potential clients that seek refunds by complaining and posting harmful ratings to try and bully a company that cares about their ratings to pay them their money back. First off, you requested a pressure washing & moss removal from roof. You approved a bid that clearly stated "pressure wash and moss removal off roof". On the bid is clearly stated that due to the winter storm weather and current conditions, 1. Prior to payment, a final walk through with owner was to be required because current weather conditions (winter storm) re soiling was a high probability and we cant control nature. 2. That due to age and condition of property and the risk involved with using pressured water on aged surfaces, that we held no liability for any unforeseen water marks while performing within our guidelines. 3. you signed a standard contract that stated ALL changes are to be run through the main office as we often sub contract out larger jobs to sub contractors and have no control to private agreements done at job site at time of job. To regulate this all work was to go through the office. 4. Again due to risk of re soiling due to weather, all issues or complaints must be done within 24 hours to give us a chance to fix or repair what may have gotten over looked. 5. That all complaints are to be run through The Diaz Cleaning Team Inc.. (I don't call the worker at McDonald to get my hamburger replaced when it is made wrong) not the worker on site. With all those agreed & signed conditions in place the following is how you have chosen to handle this situation. The job was bid out to take at least to full days. The Diaz Cleaning Team sub contracted out the work due to the extreme working condition, we paid a higher wage so that we could provide a quality service. We can not control nature & every possible attempt was made to start on time and because this was a site unseen bid there were additional equipment required to do a quality job and so there was needed trips to the hardware store to purchase additional equipment. 2.The work completed was the work that was requested and approved on the bid. 3. At the completion of the job, the owner did a thorough walk through, wrote a check for the balance owed and left. 4.It was over 2 (TWO) week after the task was completed The Diaz Cleaning Team received an email demanding money back for tasks not completed. At that time I had asked why had we no been notified within a timely manner to give us a fare chance to fix or look at the situation. Especially when the money being demanded was due to agreements made on the side (and outside agreed upon contract conditions). Because our goal is to have every customer happy, even when it can cost us. I agreed to l"

"I am sorry to hear that you had a negative experience. I do feel your rating is very unjust. You sent a check (I NEVER EVEN CASHED). For 2 hours with 2 people. Sometimes there are unforeseen situations. Instead of rescheduling you we sent out 1 worker for 4 hours. The reason you say she got half done is because what you had her do was about 5 or 6 other things that you did not even request or was not what was agreed upon in your bid. She could not get to all the rest that was on the list within the 4 hours because you had utilized all her time up doing other things. When I called you that afternoon to try and work out a s"