The Drying Company, LLC

great customer service

Very good to deal with, courteous and professional. Answered all questions and explanations of the job to be done both prior to the job and also during the installation.

Very professional

They are professional prompt and they will get to the root of the matter I thought I had to have another cause but with their thermal technology showed me exactly what I needed.

Very helpful customer service and efficient contractors.

Technicians were fabulous and the office staff was extremely supportive.

The representative was thorough and helpful. The technicians were clean, professional and efficient. The job was done with care and courtesy.

Very Professional, from the Salesman to the Office personnel. I was told there would be a foreman on the site to oversee work to be completed, there was none. When the install tech cut into my supply line, vice running a separate drain line as I was instructed would happen, instead of a supervisor or other responsible person, a second tech was sent to assist with the install. NOONE from the company reached out to me in reference to the mistake that was made and no compensations were offered. When I reached out to my sales rep, I was instructed the production team is handling it. That was it. The install tech resolved the issue (that he created) and was very apologetic and cleaned up everything before leaving for the day and made sure everything was back to normal and working. The first dehumidifier that was installed did not work. I had to wait another day for a second, new, dehumidifier to be installed. In the end, a one day install took 3 days (five if you include Sat and Sun) but everything is installed and working correctly, it appears. With the mistakes that were made, The company has a very good reputation and I would not judge just on one job, but things do happen. Everyone is very polite and professional and will answer questions if you ask. No one wants to deal with mistakes obviously. I would recommend, however. This company did the previous install on my house (prior to my purchase of it) and it is a very good quality install.

Uber professional. Explained options clearly, pros and cons of each, with no hard sell tactics. Very diligent workers. Cleaned up thoroughly.

I feel that they did there best. Pleasant attitude from sells, scheduling and technician (installer).