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The Dump Pumper, LLC

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6 Years In Business

Company Details

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Contact

PO Box 238
Zebulon, GA 30295
https://www.thedumppumper.com/

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
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Service Details

    Areas of Expertise

    • Septic Tank Pumping Cleaning and Install
    • Absorption Field Service and Install
    • Sewer Line Hydo Jetting
    • Sewer and Septic Camera Inspection
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    Deals

    Cost Information

    • Free Estimates
    • Credit Cards Accepted
    • Free Offer

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    Ratings

    4.7
    140 Verified Reviews
    • 5
      124
    • 4
      11
    • 3
      1
    • 2
      0
    • 1
      4

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 140 results
    1.0 Laurie J. Smyrna, GA
    10/13/2023

    Terrible customer service. Actually, non-existent customer service. We inherited a home with a septic tank and the toilets wouldn't flush properly. We called this company because they had emptied the septic tank around 2 years prior. I explained the problem to the person who took my call. She told me they would check for clogs before proceeding with emptying the tank again. After 2 scheduling issues, the crew beat us to the property and was emptying the tank. I flushed the toilets, but as I told the person who initially took my call and the crew preforming the work, it took a few flushes before the toilets clogged. The crew left and sure enough, the toilets stopped flushing. I immediately called and explained that we still had problems only to be told that it would be a minimum of $1000 for them to come back and check things. The head crew person immediately said we MUST have a clogged under the slab. I was honestly shocked and dumbfounded at the attitude. Additionally, we were quoted $350, but were charged close to $100 more. No way we would give them another dime, so I went to home depot. Bought a product specifically for septic tank clogs for around $20 and boom....no more problems. I absolutely DO NOT recommend Dump Pumper!

    Response from Company:

    We are very sorry to hear of your bad experience with us, but wanted to respond back to clear up a few incorrect details you provided seeing as we performed the work for you in June, and you waited almost 4 months to give us a bad review on two different platforms. 1. Our first conversation I explained we could just check the clogs and it would be a $187.00 service call fee which would be waived if we performed the work. The first step would have been to camera the line, which you declined, and asked us to pump. Which I know is accurate because I would have only sent the service truck, not the service truck accompanied by the pump truck. 2. The rescheduling was on our end as I overbooked us on your first appointment, and called you immediately to reschedule since it was an error on my part. 3. The extra almost $100.00 you were charged was $75.00 for excessive solids in your tank when we pumped it, which I explained when I booked the job, because we try to give all our customers our prices up front so they don't feel as if we are adding on extra charges once we arrive. 4.We also would never pump a tank without consent from the customer, which you gave the go ahead to me via phone when you were still on your way as you were running late to the appointment we had previously agreed upon. 5.My guys are also trained to make sure the home is draining before they leave when they are dealing with a back up situation, so they would not have closed the tank back up if it was not draining without your consent. 6. Next when you called our office back again to explain you were not flushing you were told that it could be a clog in the slab since the home was draining when we left, and we would have to start with running the camera which would be an extra charge, and if it was the slab we would have to cut into the slab, and fix the problem. It could get costly, but I did not tell you it would be over $1000.00 as I would not quote something blindly until we ran the camera to know what kind of problem we were dealing with. 7. Your inlet baffle is still not repaired, which we called for the first time we went out to the property in 2021. This could be a lot of your problems, but you refused to fix it as well. 8. Lastly, the customer service that you say is nonexistent seems hardly true either as I can recall 3-4 different conversations we had together. Which were all great conversations until you received news you did not want. Labor, and septic issues are not free and we do have to charge to fix things in order to stay in business. We are very glad your $20.00 part fixed the problem, and sincerely hope it stays fixed, and the problem does not cause you or your home any more costly issues. Have a GREAT day Ms. Laurie, and I do hope the next companies that work for you are able to please you.

    4.5 Terry B. Fayetteville, GA
    3/9/2023

    Great job.

    Response from Company:

    We sure appreciate your stinkin business!

    5.0 Jennifer R. Fayetteville, GA
    1/25/2023

    Extremely professional and knowledgeable. Great communication throughout the process. Very dependable and arrived on time and finished the job in a timely manner. I HIGHLY recommend The Dump Plumber. I wish they offered other services so I could use them again.

    Response from Company:

    Mrs. Roy, we sincerely appreciate your honest opinion, and look forward to working with you again in the future!

    5.0 Larry L. Fayetteville, GA
    12/23/2022

    excellent service

    Response from Company:

    Thank you so much, and we look forward to working with you in the future!

    1.0 Dee J. Rex, GA
    9/28/2022

    They installed two rear baffles charge me a little over 1200.00 and in less than two weeks my system failed, I had no plumbing at all. they said I had a damaged field line which would cost 10,00.00 to repair. I hired another company I did not have a damaged field line and 30 days later my system is operating fine. This company is advertising your company seal for that work

    5.0 Greg J. Jonesboro, GA
    9/26/2022

    Customer did not provide additional comments.

    5.0 Adrean H. Newnan, GA
    4/27/2022

    The dump pumper is a great company to use. They are very professional and efficient in their service. You would not be disappointed in your service. They arrived in a timely manner and educated me in the services that needed to be done. Give them a call in all your septic pump needs.

    Response from Company:

    Thank you Mrs. Harvey!

    4.5 Adam K. Sharpsburg, GA
    4/24/2022

    Crew was friendly and knowledgeable and showed up on time.

    Response from Company:

    We appreciate your review Mr. Kerr!

    5.0 Melvin W. Stockbridge, GA
    2/24/2022

    Excellent job! The team was careful on my property, answered all my questions, and cleaned up after the job was complete.

    Response from Company:

    Thank you so much Mr. Washington!

    1.0 David D. Greenville, GA
    2/9/2022

    Originally quoted one price, doubled that price when they returned to fulfill the project. Never again. They were professional and courteous but really put me in a financial disaster.

    Response from Company:

    Mr David Your original quoted price did increase. The reason your price increased is because the first time we were at your home we were only able to open the outlet side of your tank, as the inlet side was under the addition of your home that you did not permit per your wife. Had you permitted the job correctly you would have been told to go through the steps to ensure you were not covering half of your septic tank. Our job you hired us to do was to come out and pump, and inspect your tank since you were backing up. We in fact did do our job. We informed you of what your issues were, and how to fix your issues, and you and your wife agreed to.

    Photos

    The Dump Pumper, LLC
    9
    Griffin 03/09
    23
    Fayetteville Ga Job 03/09
    4
    Hampton, Ga Septic Pump
    11
    Thomaston Ga

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