The Floor House

After a truly botched job, Chris came out to inspect the work. I never heard from him again. Two years later, I am having major issues. Bathrooms not sealed properly, leveling not done properly, and the quality of the flooring is awful. I would never do business with Chris again.

The companies Representative reached out to me, after a few days of talking we agreed to a price and an initial date was set, no workers showed up. I contacted the representative and was told that the owner of the company would not commit to a day. After a third conversation with the representative a date was set for December 12, 2018, again no one showed up. I do not recommend this company.

We hired the Floor House to install almost 600 sf of 12x24 tile in our home. House was empty of furniture and accessible. Due to the larger format size of the selected tile we purchased, we wrote up a Scope of Work to minimize any misunderstandings. Specifically we wanted them to use grout spacers to ensure our grout lines were uniform and equally important wanted tile leveling lippage spacers installed to avoid uneven tiles. We purchased a sufficient amount of the grout and lippage spacers and had them on site when the work began. Chris the owner was good to work with. He understands the residential remodeling business and is responsive to customer inquiries. The work performed by his installers did was satisfactory and competitively priced. His installers picked up after themselves and didn't leave a slurry mess behind which are all good things. We subtracted 1/2 star because of the resistance to do the task as specified. The installers were reluctant to use the spacers and lippage system, which was seen when we visited the house after work at night. The result of that decision was we had over 24 tiles that weren't level in critical walk areas throughout the hallway, kitchen, etc. Chris responded by having the team return and replace the tiles. Fortunately we purchased more tiles than the job required, but that extra material was used to replace the uneven tiles instead of being returned for credit. The other missing step was adequate removal of grout haze off the tiles. We could see where someone went over the area with a sponge but the floor required more work than what was provided. We understand installing tile isn't an exact science and is dependent on a good foundation and installers with attention to detail. That is why we spent the extra costs to buy materials specifically designed to help installers do a quality job correctly the first time. Unfortunately without good site supervision while the job is underway, shortcuts can and will happen. If we were to do this again, we'd plan on personally overseeing the installation in real time because most home remodelers don't provide that level of oversight.

Quick response, professionally done. Accessible and communication. Fairly priced.

They were really professional.

He did a great job. We purchased our home from out of state. He was able to communicate with us and send pictures with us. He went above and beyond.