The Great Outdoors Sunrooms & Shade Solutions, Inc.

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13 Years In Business

Company Details

Contact

See Phone Number
32239 Nassau Rd
Lewes, DE 19958

Hours

  • Mon:
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Achievements

Service Details

    Areas of Expertise

    • Awnings
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    3.5
    27 Verified Reviews
    • 5
      15
    • 4
      2
    • 3
      2
    • 2
      1
    • 1
      7

    Highly rated for

    Showing 1-10 of 27 reviews Showing 0 reviews
    3.0 Juan R. Magnolia, DE
    1/22/2021

    Installers were great, however the customer service side was not so great. Very hard to get someone to answer calls, texts or voicemail.

    0.50 Gary D. Millsboro, DE
    1/5/2021

    This project has been a total nightmare. I called them and set up an appointment. The guy Sal came in a timely manner and I signed a contract on 9-11-20. The work on my addition was to start in 8 to 10 weeks. I gave them a $7,500.00 deposit using a credit card. After 12 weeks I called about my project along with asking them why they have not turned in the paperwork to my HOA. I was told they fired the person that takes care of this and would take care of it. It has now been 4 months and still no paperwork to my HOA. The salesman Sal along with the owner of this company refuse to return any of my calls for the past 2 months. I am now in the process of getting my $7,500.00 deposit back and starting over. Stay clear of this company at all costs

    1.0 Jim D. Selbyville, DE
    12/18/2020

    Total fraud. Zero stars would be more appropriate. Signed a contract in April 2020 and paid half down. Work was never started and the company would not return the deposit. Now they have gone dark. Do not work with this company.

    1.0 Carl W. Millsboro, DE
    12/17/2020

    I wrote him a check on the 29th of may . He was to get the permits. I found out months later he did not even apply for them. The crew showed up around the 1st of October to start the framing ,and worked for two and a half weeks and got it under complete roof , doors and windows, ( It was the wrong door set which did not fit the wall size) . I gave him his third draw which amounted to around 25,000 out of the 27,550 dollar total. When the framers were done i asked him about the framing inspection-- I was told he is taking care of it. I waited a week and called the permitting office and was told the inspection had not been applied for, so I applied for the inspection. He got two people to come do the insulation and drywall. They were a painting crew who did not know how to install insulation. I had them pull out some of what they put in and showed them how to install insulation-- If I had not been there, I would have had an un-insulated mess on my hands. They installed the drywall and taped it which took about two and a half days but they got the job done. At this point , the Sun room is still not complete, they are working piece meal with no indication of an end in sight. I have been trying to contact Chris Russell with no success and Chris will not return calls.

    0.50 Frank/diane B. Harrington, DE
    12/3/2020

    Shoddy workmanship, they took almost 8 months to a job they said would take 2.

    3.0 Diana and F. Dover, DE
    11/21/2020

    The sunroom workmanship was wonderful. The guys who worked on it are wonderful and the workmanship is terrific. However the communication with the Great Outdoors Company was not what I would expect for good customer service. I called many times and did not get a call back. However after this review the wonder did call me personally to resolve the issues. He took my suggestions for future communication problems. I was satisfied with results from the return phone call.

    4.0 David H. Felton,, DE
    10/5/2020

    Contracted The Great Outdoors Company early May 2020 to turn my 12'X20' 2-sided (5-panel) screen porch into a 4-season, glassed-in room, using existing aluminum frame & roof... Including adding new 3/4" plywood over existing deck, New 2-pane storm-door, adding a door landing & steps, plus replacing the lower lattice around the old porch with modern material. The quality of the work, and materials were excellent. Can't say enough about Moses & his helper. Top-notch craftsmanship work. Very happy with our new beautiful 4-season Porch. Because of being in the middle of the "pandemic", work & supplies took 4-months to complete the project. Would have posted 5-stars, BUT, lack of commutation was a BIG problem. Took weeks for someone/anyone to respond to my questions. Overall, now that its completed, we are super happy, and "job-well-done".

    10/4/2020

    They tore down our old deck, hauled it away and replaced it with a larger TREX deck. Their representative provided a very thorough presentation; his description of how solid they would construct the deck convinced us to go with the company. They build so many decks that he had a photo of exactly the design we were looking for. We were out of town while they built it, and they kept us informed with photos during the process. Although it was difficult to get a start date because of supply chain issues, once they started the deck they completed it quickly and we are delighted with it.

    5.0 Mike K. Sewell, NJ
    9/3/2020

    Professional courteous installation team. Knew what they were doing, a clean installation and left the site just like they found it. I did not have to do any cleanup. We are already enjoying the benefits of the awning and Solar Shades. Chris is great to work with and knows how to satisfy the customer. I recommend The Great Outdoors to anyone looking for an awning or solar shade.

    5.0 Donna K. Sewell, NJ
    9/2/2020

    The experience from beginning to end was nothing less than professional! All were exceptionally personable and friendly! The installation team did an excellent job and not a speck of dirt was left behind! My husband and I highly recommend this business!!

    Showing 1-10 of 27 results Showing 0 of 0 results
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