The Grout Doctor

Excellent costumer service and professional employees. The work done on our entry way and kitchen was excellent and high quality!

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excellent job!

Grout Doctor and their company services that have left me with many problematic issues, damage and an owner (Clayton) that doesn't realize who the customer is. He even threatened my business with social media and he is not, nor has he ever been a customer of my company. He called me stupid for asking why he didn't take basic precautions to protect my home from damage. On 3-27-17 we hired the Grout Doctor to replace grout in two of our bathrooms. Best practices (Google best practices for controlling dust when having construction done) and you will find article after article of the steps contractors take to control dust. One such step is creating a work area that controls dust by putting up plastic. The Grout Doctor did not put up plastic and even dismissed me as stupid (I have an advanced graduate degree and have employed thousands of people in the DFW Community) when I asked why he didn put up plastic to control dust. Clayton, the owner, continued to talk over me and lecture me on this subject. I think he forgets I am the customer. Never an apology from him either. On June 1, 2017 at 6:39 PM I sent an email to Clayton expressing how upset I was and how much damage they did. I told him I would go legal if he didn't call me with a satisfactory solution to the problems he caused and that I would take to social media to ensure others knew of the issues he caused me. He did call and talked down to me. After the call from him, I followed up with a text telling him to stay off my property as I didn't want to have a face to face confrontation after the tone of his first call. As the Grout Doctor employee was working on my master bathroom he wore a full respirator mask so he must have known the issues with grout dust, however, he took no (zero) protective measures in my home. I am truly glad he protected his health but I also would have liked for him to even take the minimum standard of care that is considered “best practices” (again Google it). My master bathroom has two closets, one for my wife and one for me. Both doors were shut as was the door to my bedroom. My wife left to pick up our granddaughter at school and upon her return there was a “plume” of dust in our bedroom and bathroom. The Grout Doctor employee upon being questioned by my wife said “this is a construction zone”. First, we didn’t think simply redoing grout was a construction zone and second, if the employee of the Grout Doctor viewed this as a “construction zone” then why not take basic and standard precautions. All of my clothes, my wife’s clothes, our bed, art, floors, ceiling, walls, etc. were covered in lots of dust. Our entire wardrobes will need to go to the dry cleaner. When I got home from work the employee was finished and I asked him to leave and have the owner call me. Clayton called me and immediately blamed it on us for keeping doors open. He also said I told his employee to leave and that prohibited the employee from telling

Already recommended to another customer.

The young man doing the work really worked hard! Something you don't see much of anymore

I had the shower floor regrouted and it looked brand new. I will definitely use them again.

Quick response to request; on time for scheduled appointment and work was very satisfactory.

They came out within a day to provide an estimate, and provided service the following day. Extremely professional, friendly and polite. A+ service

Workers showed up on time and were very friendly. Worked looks great. We will hire them again.

Very professional! Was happy with the whole experience!

Contractor did a great job and was very courteous.

Very Professional

Workman sent to do the job was very professional. He asked what we thought before he was finished. He made a sad looking shower look fabulous.

Robert was a nice hardworking young man with conscious care.

They were on time, professional,and curtou

Great customer service. Fair price. Adequate workmanship. Would hire again.

Courteous, informative, on time. A little high on price but did exactly what I wanted. Good Job!

Robert made my marble counter top look like new. The granite also looked better. He took a lot of pride in his work but is a bit talkative.

They regrouted our master bath shower. Very thorough and professional job. Would definitely use them again.

Awesome job

Collin and Robert were very friendly. Collin gave the estimate and Robert did the job. He showed up on time, did the work in less time than expected, and did a fantastic job. I had no idea that our shower could look new again. Ken came by at the end of the day to look at the job. Very, very friendly guy. We got an estimate on doing our tile floors. We didn't know if we could do the floors, too, but they did such a good job on the shower, we decided to get them to do the rest of the floors! Very fair pricing. If you are sick of trying to clean your grout, and you feel like your house is filthy because of the condition of your tile and grout, call these guys! You'll be glad you did. Best money we've spent in a long time.

They were very punctual, did the work quickly, would highly recommend them for any grout project.