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About us
The Grout Medic is the premier provider of grout and tile restoration services. When you call us, you are assured of expert, professional results and a customer experience you will love. Our reputation is built on providing the best possible grout care solutions, outstanding service and above all, your complete satisfaction. Your home deserves to look its best and you work hard to keep it that way. But over time, your grout and tile can become difficult or almost impossible to keep clean. The Grout Medic specializes in re-creating the beauty of your tile and grout, anywhere in your home. From deep cleaning and sealing to repairing or replacing your tile and grout, The Grout Medic has your grout and tile needs covered.
Business highlights
25 years of experience
Services we offer
Tile and Grout
Amenities
Free Estimates
Yes
Reviews
4.422 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 9% | ||
| 0% | ||
| 5% | ||
| 5% |
Filter reviews by service
Showing 1-22 of 22 reviews
Mona M.
Feb 2019
Grout: Replace or Repair
He did a great job.
Sam H.
May 2018
Grout: Replace or Repair
The ladies that did our kitchen floor were very professional and polite.
Robert K.
Feb 2018
Grout: Replace or Repair
Tech was on time, completed the work efficiently, and cleaned up area completely. Bathroom had 25 year old grout and they made it look good again.
Jill C.
Feb 2018
Grout: Replace or Repair
The tech was very knowledgeable and pleasant.
SYLVIA C.
Oct 2017
Grout: Replace or Repair
they did a good job. I am happy that I used them
Michael H.
Jun 2017
Tile & Grout Cleaning
Anne B.
Apr 2017
Tile & Grout Cleaning
The worker was friendly and professional. The cleaning of the grout and tile was excellent and she was clear about what previous work that had been done before we owned our home prevented a few spots from being perfect. The work was really well done!
Sue B.
Apr 2017
Grout: Replace or Repair
Excellent work. Would highly recommend
Carol C.
Feb 2017
Tile & Grout Cleaning
The worker arrived early and was friendly and professional. She was thorough in cleaning and repair of the bathroom tile and caulking. I highly recommend their services. In fact, I hired them again to do some caulking.
Irene F.
Feb 2017
Grout: Replace or Repair
The estimate I received was very detailed & I especially liked that. Workers were very professional & courteous.
Dennis S.
Oct 2016
Grout: Replace or Repair
Final outcome not up to expected outcome based on Grout Medic description of likely result during quote phase
Lisa R.
Aug 2016
Grout: Replace or Repair
Professional, good job. I would hire again.
Steven H.
Jan 2016
Tile & Grout Cleaning
They are easy to work with, thorough and prompt. I have no problem recommending their work and services to anyone.
Kathy N.
Nov 2012
N/A
Grout: Replace or Repair
Good job, done efficiently. I was pleased with the effort to clean up tiles in entrance way. They were able to correct bad work from the original contractor. Will hire them again.
James G.
Sep 2012
N/A
Grout: Replace or Repair
Exceptional service and quality done by a professional on time. Could not expect any more. Would recommend without hesitation. I had an emergency and they took care of everything efficiently. The quote matched the price. Could not be happier with the service and work.
Juan D.
May 2011
N/A
Tile & Grout Cleaning
Project required a second visit due to some missed cleaning in some areas. In the end, we were very satisfied w/the final work. Customer service was outstanding in getting me fully satisfied.
Laura C.
Mar 2011
N/A
Grout: Replace or Repair
looks better than new but showed up an hour late and missed a couple very small spots
John F.
Jul 2010
Grout: Replace or Repair
The grout was neatly replaced in the wall area around my tub. But, the new grout color doesn't match the grout in the rest of the bathroom tile. Before accepting Grout Medic's proposal, I asked about grout color & was told the new grout might look slightly different, but only on close inspection. The new grout is a glaringly bright white � the old isn't. When I noted this after the job's completion, Grout Medic insisted the color was correct but the old grout was discolored from age, and besides, I hadn't asked them to clean that grout (they hadn't suggested that before). They should have been forthright about the likelihood of mismatch.
Response from The Grout Medic of Southeast Michigan
"This job entailed the removal of all grout and the regrouting of the shower surround walls. The grout color was determined to be bright white by lightly etching the grout on the walls by the estimator and technician. No other grouted areas in the bathroom were requested to be cleaned or regrouted, so yes there is a color difference between the old floors and the new walls. It is not our policy to estimate work not requested unless we determine attention is needed to an area. Our estimate and hand out sheet notify the customer of the difficulty of color matching grout. Even if cleaned the old grout may still not be as brilliant as the new."
Judith W.
Jan 2010
Grout: Replace or Repair
Responded within 24 hours; available to come out to the house and provide estimate within one week and at a time convenient to my work schedule (evening appointment); rate reasonable for work required; scheduled repair within one week of obtaining estimate; on time, knowledgeable and thorough; excellent result in less time than estimated including clean-up
Len M.
Jan 2010
Grout: Replace or Repair
The work was completed B4 I received the quote
Response from The Grout Medic of Southeast Michigan
"Although I appreciate the rating the write up is confusing. All customers receive a free estimate or quote from one of our estimators. The customer would then have to call the office to schedule an appointment to have the work performed. The estimate would then be assigned to a technician as a work order and billing statement. The technician should have walked through the work order with the customer and obtained a signature authorizing the work, if the customer was present. It is not our policy to perform any work without an authorized work order and I apologize for any confusion or misunderstanding. Owner The Grout Medic of Southeast MI"
David M.
Jan 2010
Grout: Replace or Repair
Prompt, reliable and did a great job.
Carrie S.
Feb 2009
Very friendly and the job done looks fantastic!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
The Grout Medic of Southeast Michigan is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Yes, The Grout Medic of Southeast Michigan offers free project estimates.
No, The Grout Medic of Southeast Michigan does not offer eco-friendly accreditations.
No, The Grout Medic of Southeast Michigan does not offer emergency services.
No, The Grout Medic of Southeast Michigan does not offer warranties.