The Grout Medic of Charlotte

My ceramic tile shower was a mess. For twenty years my wife and I had battled black mold. It was in the grout joints in the shower floor and would also climb up the shower walls.We would clean and scrub only to have it reappear a few months later.Finally in desparation I started making some calls. The first guy came out and said he could clean up,regrout and seal the shower for a couple of grand. He said that the morter bed under the tile was saturated with water which I knew but gave no solution on how to address it. Enter the Grout Medic. Jimmy, came out and took one look at the shower and said the weep holes on the shower drain are clogged. Water cannot drain from the shower pan.The weep hole are channels built into the drain to allow water to exit the pan. For a better picture of how a tile shower drain works, You Tube is an excellent source. Jimmy said before doing anything we needed to relieve the water from the pan. He chisled out right around the visible drain and unscrewed the drain barrel. By doing this he gained he gained access to the weep holes. By using tools similar to an ice pick he went to work cleaning out the weep holes. He was pulling bits of silicone caulk out of the holes. As he cleared the holes , water began to flow into the drain. His thinking was that the tile guy must have put silicone caulk under the the tile flange of the drain, thus sealing up the pan from draining. After leaving the drain open for about a week to let the pan dry out some, Jimmy returned with a new drain barrel and installed it. After 20 years I now had a shower drain that could function properly. Jimmy then scheduled one of his grout techs Jose to come and clean up all the mold and calcium deposits from the floor and walls. With the regrouting and cleanup it was a full day job. To sum up,I highly recommend Jimmy and his team if you having problems with your grout and tile. Jimmy is a true problem solver

Great service the technician Nik was fast and quick

Nik did an excellent job bringing our shower and entry floor back to life. He went above and beyond to make sure we were happy with it.

The entire crew at The Grout Medic is awesome! Jimmy came out and helped brainstorm, ChrisAnn got scheduling all set quick and efficiently. Nik came out and took care of everything making sure I was informed the entire time! Best of the Best all around! Thanks to the entire TGM team!

Excellent company who are meticulous in the care of your home by treating it like their own and addressing the smallest concerns. Clean, efficient, professional, and fair! Need grout work, whether cleaning, sealing, fixing, or redoing, look no further! One word description? INTEGRITY!