- Residential Work
- Commercial Work
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Learn about our screening process98% Recommended
3 Years In Business
Company Details
- Veteran Owned
Hours
- Mon: 8:00 AM - 5:00 PM
- Tue: 8:00 AM - 5:00 PM
- Wed: 8:00 AM - 5:00 PM
- Thu: 8:00 AM - 5:00 PM
- Fri: 8:00 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Grout
View All Offerings and Cities Served
Cost Information
- Free Estimates
Reviews
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Showing 1-10 of 56 results
5.0
Adrienne R.
Durham, NC
9/12/2023
This project involved sealing natural stone and granite, as well as grout repair. I was very satisfied with the work and the customer service.
5.0
Allan M.
Lake Forest, CA
9/12/2023
Randy of Triad Groutsmith at Winston Salem, NC did a detailed estimate and Eric performed the work at our home. Eric made several wall grout repairs in two bathrooms , and cleaned and sealed the 15 year-old grout of the master bathroom tile floor. The work was all expertly done and very neat. Color matching was excellent. The completed areas looked brand new. The work estimate was highly detailed and fairly priced. Randy and Eric were punctual, professional, and very courteous. Communication by phone with the office representative was very efficient. I would recommend them; and would not hesitate to hire them again if needed.
5.0
Carol J.
Raleigh, NC
8/14/2023
Randy and his team are professional, punctual and easy to work with. They did not end the project until it was complete and perfect. I highly recommend The Groutsmith without any reservation.
5.0
Sharon M.
Raleigh, NC
7/30/2023
The project involved both tile repair and replacing grout. Terrific job! Detailed approach with high standards. Very professional. I highly recommend The Groutsmith
5.0
Nancy D.
Cary, NC
6/1/2023
They were professional in all areas from estimate to job completion. Our three bathrooms look like new.
4.5
Ellen and bruce P.
Gibsonville, NC
5/24/2023
Super job.
5.0
Steven P.
Cary, NC
5/8/2023
Excellent customer service and support before, during and after the project was completed! Shower floor looks great and grout color change is better than original.
5.0
Elizabeth T.
Burlington, NC
4/15/2023
The owner came out to discuss the work and wrote a bid on the spot. When the work was done, that is what we were charged, no surprise add-ons. The tech arrived right on time both visits, was personable and professional. He did a great job cleaning and removing mineral stains from the shower, as well as construction adhesive from the bath floor. Everything looks great! I don't usually give 5 star ratings, but these folks earned them.
5.0
Jenny C.
Durham, NC
3/28/2023
From the initial consult through the completed projects, the company was very professional - all staff were polite, efficient, and friendly. The finished product looks excellent. I will definitely call them again.
2.5
Pranav P.
Cary, NC
3/12/2023
Within 2 months the grout came off.
Response from Company:
This work was completed over 7 months ago and this is the first we have heard of any problems with the job. The customer has not attempted to call, text, or email. We treat job concerns with the highest priority. The grout repairs are warranted for 1 year. If there was a failure of the repair, we would like the opportunity to look at the grout and remedy the situation. If the area we repaired failed, there is likely an underlying issue causing these repeated failures. We often handle these issues that were not a part of the original job without adding any costs to the customer. For this particular job, we had moved the customer up on the estimate schedule at their request, and we got the job started in less than a week to meet their schedule needs. Additionally, we went back for a caulk replacement after the homeowner touched the fresh caulk, causing damage to the work. We replaced this for no charge, even though it was caused by the homeowner. We strive for customer satisfaction. Had this homeowner brought his concerns to our attention, I am confident we could have resolved the issue to his satisfaction.
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