MKD Kitchen and Bath

We had new countertops and a sink installed in April 2024 through Costco, with MKD handling the installation. We paid over $6,500 for the job. Just 14 months later, we walked into our kitchen to find the sink had completely fallen?due to failed adhesive and the fact that MKD never used the mounting clips that came with the sink. I contacted MKD and sent photos as requested. Days went by with no response. When I followed up, they admitted they had ?overlooked? the photos and promised to call back that afternoon. They never did. After another follow-up, they informed me the installation was only covered under a one-year warranty and that I would need to pay a $500 service fee just to have the sink reattached. Our sink is now literally being held up by 2x4s. This issue could have been avoided with proper installation and could easily be resolved with a quick visit but MKD refuses to take responsibility. Think twice before hiring MKD. In my experience, they have been careless, unresponsive,

I had my kitchen, remodeled everything went perfect until the countertop installation. They did not cut it long enough to reach the end of the run a.k.a. a gap between the the edge of the countertop. And I have been getting the runaround on taking care of this for the last three weeks. The installers were great, but the fabrication was not correct. For somebody who's been in business for 75 years and uses a laser level I really don't understand how it could've been short a half an inch. Beyond that the headache to get this corrected is absolutely unacceptable.