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Learn about our screening process

10 Years In Business

Company Details

  • Verified Licenses


  • Mon: 8:00 AM - 10:00 PM
  • Tue: 8:00 AM - 10:00 PM
  • Wed: 8:00 AM - 10:00 PM
  • Thu: 8:00 AM - 10:00 PM
  • Fri: 8:00 AM - 10:00 PM
  • Sat: 8:00 AM - 10:00 PM
  • Sun: Closed
View All Details & Credentials


Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

View All Offerings and Cities Served

Cost Information

  • Warranty Offered
  • Trip Charge May Apply
  • Credit Cards Accepted


190 Verified Reviews*
  • 5
  • 4
  • 3
  • 2
  • 1

Highly rated for

  • Quality
  • Customer Service
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-10 of 190 results
5.0 Dawn P. Sevierville, TN

Prompt, friendly, very efficient. Triple checked all their work. All qork areas were cleaned and ready to go and they kept us informed through the whole replacement.

4.0 Ezralita Robinson Google Review

Thank you for your service and the knowledge that was shared.

Response from Company:

Ezralita, thank you so much for trusting us with your home. We are very pleased that Chris was able to correct the plumbing issue you were facing in your Knoxville home. We look forward to serving you again in the future!

5.0 Bradley Allen Google Review

Steve Owen's was on time, professional and did a fantastic job replacing my water heater

Response from Company:

Bradley, thank you for taking the time to leave a 5 star review for Steve. We are very pleased to hear that he was on time and professional when servicing your water heater in your Knoxville home. We look forward to serving you again in the future!

5.0 Lawrence Nicholson Google Review

Courteous, professional and knowledgeable…. Great experience

Response from Company:

Thank you for taking the time to leave us a 5 star review. We are pleased that Mikhail was able to provide you with estimates to ensure that your water heater issues are resolved, for good. We look forward to serving you in the future.

5.0 Malinda Fortner Google Review

This company sets the bar for professionalism and customer service. I had two major indoor and outdoor (main water line replaced) and they were spot on and offer interest free financing. It helps when faced with a major unexpected cost. I did not hesitate when my hot water heater went out to call them. I went with their recommendations and Mikhail Lynch is fantastic. He even checked to see if the water had penetrated my walls and flooring and unfortunately it had. I appreciate he thoroughness. I have manufacturer and company warranties on everything they installed. This is not your typical old school plumbing company. Technology with camera's to scope drains and the pictures they took, helped with the insurance company as well. Absolutely recommend The Plumbing Authority for your plumbing needs.

Response from Company:

Malinda, thank you so much for taking the time to leave a 5 star review for us and Mikhail. We are so pleased to hear that he was able to correct that hot water heater issue in your home and that he was thorough in the process. We appreciate you taking advantage of our financing option and we look forward to serving you again in the future!

5.0 Gene Hastings Google Review

Chris arrived as planned. He was a very organized young man and a good problem solver. He kept me updated during the install left a clean work area when completed. I would recommend requesting Chris for your tankless install. Chris came back out to install a shorter flexible gas line to clean up lines. He found a slight gas leak in the existing hard line that was not involved in the install. He repaired it quickly and efficiently! You’ll want to request this young man for your install!

Response from Company:

Gene, thank you for the 5 star review you have left for Chris. We strive to provide a 5 star experience for our customers and we are thankful to hear that Chris provided that for you and your family! We appreciate you trusting us to install the tankless water heater in your home and look forward to serving you again in the future.

5.0 Jim F. Knoxville, TN

Prompt, professional, and pleasant

4.5 Robert P. Oak Ridge, TN

Professional job; explained the options & fixed the problem.

5.0 Paul P. Knoxville, TN

Mark was personable and helpful in pointing out potential problem areas in our 32 year old home. I appreciated that. He was efficient in replacing a leaking outdoor spigot that was the subject of the visit. I was impressed with him and with The Plumbing Authority and would certainly call on them again as needed.

5.0 Sandra C. Knoxville, TN

Very professional. He listened to my concerns, he checked everything thoroughly, and he gave me an estimate on the disposal (for both labor only and with their part included.)


The Plumbing Authority, Inc.
Plumbing Authority

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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

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