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10 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: 8:00 AM - 10:00 PM
  • Tue: 8:00 AM - 10:00 PM
  • Wed: 8:00 AM - 10:00 PM
  • Thu: 8:00 AM - 10:00 PM
  • Fri: 8:00 AM - 10:00 PM
  • Sat: 8:00 AM - 10:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • TANKLESS WATER HEATERS
  • WATER/ SEWER LINES
  • DRAIN CLEANING
  • LEAK DETECTION
  • FIXTURE PLUMBING
View All Offerings and Cities Served
Deals

Cost Information

  • Warranty Offered
  • Trip Charge May Apply
  • Credit Cards Accepted

Ratings

4.7
190 Verified Reviews*
  • 5
    162
  • 4
    19
  • 3
    2
  • 2
    5
  • 1
    2

Highly rated for

  • Quality
  • Customer Service
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-10 of 190 results
5.0 Dawn P. Sevierville, TN
10/11/2023

Prompt, friendly, very efficient. Triple checked all their work. All qork areas were cleaned and ready to go and they kept us informed through the whole replacement.

4.0 Ezralita Robinson Google Review
9/20/2023

Thank you for your service and the knowledge that was shared.

Response from Company:

Ezralita, thank you so much for trusting us with your home. We are very pleased that Chris was able to correct the plumbing issue you were facing in your Knoxville home. We look forward to serving you again in the future!

5.0 Bradley Allen Google Review
9/20/2023

Steve Owen's was on time, professional and did a fantastic job replacing my water heater

Response from Company:

Bradley, thank you for taking the time to leave a 5 star review for Steve. We are very pleased to hear that he was on time and professional when servicing your water heater in your Knoxville home. We look forward to serving you again in the future!

5.0 Lawrence Nicholson Google Review
9/18/2023

Courteous, professional and knowledgeable…. Great experience

Response from Company:

Thank you for taking the time to leave us a 5 star review. We are pleased that Mikhail was able to provide you with estimates to ensure that your water heater issues are resolved, for good. We look forward to serving you in the future.

5.0 Malinda Fortner Google Review
9/18/2023

This company sets the bar for professionalism and customer service. I had two major indoor and outdoor (main water line replaced) and they were spot on and offer interest free financing. It helps when faced with a major unexpected cost. I did not hesitate when my hot water heater went out to call them. I went with their recommendations and Mikhail Lynch is fantastic. He even checked to see if the water had penetrated my walls and flooring and unfortunately it had. I appreciate he thoroughness. I have manufacturer and company warranties on everything they installed. This is not your typical old school plumbing company. Technology with camera's to scope drains and the pictures they took, helped with the insurance company as well. Absolutely recommend The Plumbing Authority for your plumbing needs.

Response from Company:

Malinda, thank you so much for taking the time to leave a 5 star review for us and Mikhail. We are so pleased to hear that he was able to correct that hot water heater issue in your home and that he was thorough in the process. We appreciate you taking advantage of our financing option and we look forward to serving you again in the future!

5.0 Gene Hastings Google Review
9/12/2023

Chris arrived as planned. He was a very organized young man and a good problem solver. He kept me updated during the install left a clean work area when completed. I would recommend requesting Chris for your tankless install. Chris came back out to install a shorter flexible gas line to clean up lines. He found a slight gas leak in the existing hard line that was not involved in the install. He repaired it quickly and efficiently! You’ll want to request this young man for your install!

Response from Company:

Gene, thank you for the 5 star review you have left for Chris. We strive to provide a 5 star experience for our customers and we are thankful to hear that Chris provided that for you and your family! We appreciate you trusting us to install the tankless water heater in your home and look forward to serving you again in the future.

5.0 Jim F. Knoxville, TN
7/17/2023

Prompt, professional, and pleasant

4.5 Robert P. Oak Ridge, TN
7/16/2023

Professional job; explained the options & fixed the problem.

5.0 Paul P. Knoxville, TN
6/7/2023

Mark was personable and helpful in pointing out potential problem areas in our 32 year old home. I appreciated that. He was efficient in replacing a leaking outdoor spigot that was the subject of the visit. I was impressed with him and with The Plumbing Authority and would certainly call on them again as needed.

5.0 Sandra C. Knoxville, TN
5/1/2023

Very professional. He listened to my concerns, he checked everything thoroughly, and he gave me an estimate on the disposal (for both labor only and with their part included.)

Photos

The Plumbing Authority, Inc.
11
Plumbing Authority

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