The Pool Guys

3.07 | 9 Verified Ratings
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440-550-9292

859 Berkshire Drive
Macedonia, OH 44056
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Profile
The Pool Guys

The Pool Guys is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. We are watchful of our customers' interests and make their concerns the basis of our business.

Achievements

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Service Area

  • Cleveland
  • Akron
  • Euclid
  • Willoughby
  • Cuyahoga Falls
  • Medina
  • Hudson
  • Kent
  • Strongsville
  • Canton
  • Chagrin Falls
  • Wadsworth
  • Northfield
  • Elyria
  • Mentor
  • Macedonia
  • Eastlake
  • Avon
  • North Canton
  • Lakewood
  • Solon
  • Tallmadge
  • Chardon
  • Columbia Station
  • Berea
  • Barberton
  • Bath
  • North Royalton
  • Brook Park
  • Independence
  • Newbury
  • Beachwood
  • Ravenna
  • Rocky River
  • Brecksville
  • Aurora
  • Stow
  • Bedford
  • North Ridgeville
  • Twinsburg
  • North Olmsted
  • Bay Village
  • Chesterland
  • Hartville
  • Uniontown
  • Olmsted Falls
  • Hinckley
  • Maple Heights
  • Gates Mills
  • Wickliffe
  • Rootstown
  • Westlake
  • Brunswick
  • Painesville
  • Richfield
  • Broadview Heights
  • Avon Lake
  • Streetsboro
  • Middlefield
  • See All >

Services Offered

Swimming Pools
  • Swimming Pool Liner
Related Services Available from Other Pros >

Areas of Expertise

  • Swimming Pool - Vinyl Liner Replacement
  • Swimming Pool - Remodel

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Residential
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 1980
Screening
HomeAdvisor Screened. View Details

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Ratings & Reviews
The Pool Guys

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-9 of 9
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5.0   |  
Review by in Independence, OH
I hired The Pool Guys to put in a pool liner for me. Initially there was a bit of lack of communication however, my pool is now done and I LOVE IT! They did a great job and it is beautiful!
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1.0   |  
Review by in Mentor, OH
We hired Ed to install a pool liner in our inground pool. We put down a 50% downpayment so he could order the liner. It has been over 2 weeks now and we have not heard from him. Also can not reach him by phone, text, or email. I am very nervous seeing the review stating the same thing just yesterday! I would gladly change this review if I just got a callback.
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0.5   |  06-24-2020
Review by Trina J. in Cleveland, OH
As the first reviewer mentioned we have a similar experience. Needed a pool liner replacement, looked at reviews in April and had inspection evaluation done in Early May. Edward and his son came a gave us confidence they could do a good job. We decided to move forward, paid our 50% starting amount. Cashed the check. Two weeks later they came for measurement. Since then, nothing. Impossible to get in contact, no one answers, and zero communication. Very troublesome. We now had to open the pools using old liner which is falling out, just to get some use this summer. We hope this is not a medical emergency but urge the company to maintain communication with their clients. If they can not perform the work, we expect our money back. I will modify my review if the work can be done, so please call us back, Edward.
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0.5   |  09-24-2019
Review by David M. in Parma, Ohio, OH
I hired Edward to replace a liner and add lighting, paid them 50% down, no work had started so I called Edward and he set up a couple of dates to start the job which was 9/19/19 or 9/20/19 and did not, now he will not get back to us, we just want Edward to start the job
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5.0   |  
Review by in Newbury, OH
Friendly, reliable and they know what they are doing. Replaced a liner, light and updated electrical components and we could not be happier with the way it all turned out. I will definitely call The Pool Guys first on any future projects.
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1.0   |  
Review by in Chagrin Falls, OH
I usually don't write reviews, but what has gone with The Pool Guys is the worst thing I have ever experienced with a contractor. I can not say this clearly enough, do not use this company. We hired Eddie and his team for new pool liner installation. Communication leading into the install was good so there was no issue there. Eddie however was not involved in the installation and were a variety of concerning issues during the installation and lack of professional interaction with my wife who was home during the install....but even that isn't where my issue is. My issue is simply this, the install was done incorrectly and I now have a pool liner that is not properly sealed to the bottom of the pool and will have to have another company come out and install a new one. Since the install was done in May and we did not get into the pool until early June, the issues were not recognized. As soon as we got into the pool we knew there was a problem I tried to make contact with Eddie and The Pool Guys. I have called and left 7 messages over the past 2 months. I have clearly stated that there is an issue with the install. I was very positive in the first few messages saying lets find a way to work together to see if we can fix the issue. ZERO RESPONSE from the Pool Guys. I have a pool that has bubbles around the entire edge of the pool and the liner actually moves when your feet are on it. At any moment, the pool liner is going to break because someones toe goes through the liner. I have never experienced an issue like this with a contractor where they do not respond. I will be looking to pursue resolution in others ways if I have too. Such a discouraging thing to have happen. DO NOT USE THE POOL GUYS.
Response by The Pool Guys: The problems that Scott was experiencing had nothing to do with the job we were hired to do (liner replacement). We went back twice to try to figure what was wrong with Scott's pool, first time to inspect the liner, there was no issue with the liner , went back a few days later to test the underground lines, that is when we found Scott's problem was a bad return line, which we repaired free of charge. As for not being respectful to Scott's wife is not true, Ed spoke to her numerous times over the 2 days it took to complete the job, Ed was on the job the whole time, there is only 3 of us doing the work. Scott was never home, we never meet him.
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5.0   |  
Review by in Canton, OH
Great job great guys! Definitely recommend
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3.5   |  
Review by in Richmond Hts., OH
Pool guy has reasonable prices does good work, could be a little better with communication but I am satisfied with the finished product.
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5.0   |  
Review by in Burton, OH
Project: Replace Vinyl Liner for Swimming Pool
They arrived in very short notice to provide quote as promised. There were some delays due to rain and cold temperatures in Northern Ohio. Pool Liner has been installed, looks great and all as promised. Installation took less than one day as quality. Repair work was done to plumbing lines as requested and works and looks great. Overall job is great
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Showing 1-9 of 9
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The Pool Guys
3.07
9 Verified Ratings
Ratings by Criteria
Value For Money
Customer Service
Quality
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2 Stars
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4 Stars
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5 Stars
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