The Right Choice Heating & Air, Inc.

Professional and neat

Very professional and accommodating. I would recommend them.

Where do I start? This company by far was the worst. It's taken me a long time to finally write my review because I was so disgusted with the service. They put us off over 2 weeks for the install. When they finally came out to install that was very quick overall and the workers were very nice, however they could not get the unit to work. They left us with no air for over 3 weeks due to having other appointments with other clients. They sent the same worker out who, bless his heart, was so nice but he did not know how to make the air cold. It blew warm air. He came out at least 5 times after we argued about change of schedule for installing. They kept us waiting and waiting. It took so them so long to figure out how to get the air cold we complained and after the third week they dropped off a portable swap cooler. Nice gesture, however when its hot those don't work. They finally told us they called corporate for the Goodman air cooler and the guy was flying out from back east, which was a lie. He never showed up. After all the complaints and all the phone calls, they sent someone from Los Angeles and he figured it it within 20 minuets. The lady in the San Diego office was beyond rude over and over. My thought when you spend 14,000 on an air conditioner, including install ,and they can't get it to work after 3 weeks, it's not good. Last, I have to say with the salesman telling us about the warranty and service plan and we didn't get any paper work. We paid off the unit within the 1st month but nothing in the mail. I put it out of my mind because I was so disgusted until the thermostat went out 2 weeks ago and I, of course, had no paperwork. My husband looked up his yelp review and got the number for Right Choice, asked for the paperwork. She did email me a receipt and I told them about having to pay for a new thermostat and asked maybe how to get a service call out to the house because when the unit shuts off outside it makes a LOUD noise and no reply back. This is the worst company by far. I'm surprised they are still in business. Oh, forgot they did send us a $100 gift card to restaurant in San Diego. Since we live in Bonsall it's an inconvenience. Too far to drive for working people. Yes, I'm upset and not happy. Signed, Teresa J.

I try to start with a smaller project before hiring for a larger project. This was a thermostat replacement. Very professional. I would this company again.

My air conditioner was running but not putting out cool air. I called Right Choice and was asked many questions. The person on the telephone said he thought it needed refrigerant, which was also what I thought. The guy that came tried to convince me to consider a new unit. He checked everything but the refrigerant. He said I may need a new capacitor and replaced it. It didn't solve the problem. I asked him to put in refrigerant but he said he didn't have any with him. Later I was told he was not certified to put in refrigerant. They sent another technician and he checked the unit and added refrigerant. The second technician that was certified did a great job. However, I spent $250 for a capacitor that I didn't need. They made a simple fix seem very complex!

This job was set up for 1.5 days. Took 5 days. First day the employees to take out the ducts did not show up. Next day they did show up. The electrician came on the third day but couldn't get the AC to work. 4th day was Sunday. Monday the worker came out, found a burned out fuse, replaced it and left. Sooo simple! Please remember it was very hot during this time.

The guy was cool and identified the problem and moved the piping to where the water leak in my room

Great service, excellent value. I would give him 6 out of 5 starts if I could.

On time and efficient. Price - not sure in comparison with other contractors - may have cost me more than I should pay. Suggest get quotes from other reputable contractors - apple to apple comparison of the AC system equipments.

Great job!

was very satisfied with them and mike was excellent

Did a good job, at a great price, though it took much longer than anticipated.

Was satisfied with service

I will never uned them .

Initially there seemed to be a little breakdown in communication between the initial assessment of the project and some of the details of what was to be done and the team sent to complete the job. None the less, they got it done. They were very professional and did a great job.

They were professional, very skilled and friendly. Those are 3 rare qualities.. I would recommend them to anyone needing Heating and AC work.

Customer friendly. Great rates, Very Good Work. Respectful of my house. Will use them again as well as recommend them to others.

not really any work to do just open panel clean terminals close and turn on unit .

They changed the filter of our heating system And stacked 4 one inch filters instead of a traditional 4 inch filter and caused the motor assist module to break. We had to replace with ASI at a cost of $393.

Make sure they are firm with start and completion dates on the proposal.

These guys are great. Arrived on time and were meticulous in doing the work. Gave me a very fair price and we are extremely satisfied. I would not hesitate to recommend them.

Very good people to work with. Good at what they do.

They arrived on time and worked very hard to have our air conditioner up and running in one day. We had two estimates from Home Advisor recommended companies and used information from both to upgrade our orginal order to get the most efficient system for our home. This is the first time we've had air conditioning and now it feels like we're in a hotel. The system cuts the humidity and helps cut the stress that the heatwave brings with it. We are very satisfied and would recommend The Right Choice.

Very professional, on time and knowledgeable but little pricey