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The Spa Guys, LLC

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19 Years In Business

Company Details

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Contact

802 Dorlan Mill Road Suite 105
Downingtown, PA 19335
http://www.spaguys.us

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Service Details

    Areas of Expertise

    • Hot Tub Repair, Maintenance, Cleaning, Moving, and Installation
    • Electrical Services
    • Plumbing Services
    View All Offerings and Cities Served

    Ratings

    4.9
    79 Verified Reviews
    • 5
      77
    • 4
      1
    • 3
      0
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 79 results
    0.50 Diane S. Reading, PA
    8/10/2022

    This company is completely unprofessional. Frank, the owner denied all accountability for their service. Paid $150 for a repair check, price for repairs was $1600 which I was willing to pay. ignored my calls & texts for 2 weeks. Finally came out after multiple attempts & did not have the correct parts to complete the job. Excuse after excuse & finally told me the reviews are probably inaccurate and we are not a good fit. Refused to refund me the $150 after their terrible service.

    Response from Company:

    Rarely, is our company not the right fit for a customer. However, after you read the reviews left by this customer about other companies on her google account, (See what B Sweeney posted to Google Maps https://maps.app.goo.gl/VqA8qa1PKgutyoFz7) you will be enlightened as to the nature of this customer and why we are not the right fit; even Disney World, the happiest place in the earth, could not meet this customer expectations. See her reviews. As far as our interaction, this customer demanded a substantial discount after we were unable to install a custom electronic PAC as the existing sensors were not compatible with the new electronics.

    5.0 James K. Crum Lynne, PA
    4/5/2021

    John did a GREAT job. He kept a simple problem simple and fixed it in a matter of an hour. I'm a happy guy, thanks spa guys!

    5.0 Madeline C. Paoli, PA
    3/14/2021

    I called Frank on Wednesday, he was at my home that Saturday. He spent 2.5 hours cleaning and sanitizing my hot tub. Gave me excellent suggestions. The hot tub was literally sparkling when he left. Happy I found him!!

    5.0 Mike B. Philadelphia, PA
    1/31/2021

    Excellent communication regarding arrival time adjustments. Was able to diagnose the problem and offered multiple solutions.

    5.0 Jamie B. Pottstown, PA
    1/15/2021

    I hired them to update my electrical panel and run power for my hot tub they did a great job even with my 3 kids harassing them during the install. I would say great service and quality I hope I never need electrical work done again bit if I do I know who I will be using

    5.0 Eric E. Downingtown, PA
    1/12/2021

    Had a one off project (Finnish sauna with little instructions for the heater), they were great and patient throughout the process.

    5.0 Shelly L. Trenton, NJ
    1/9/2021

    Very professional, polite, knowledgeable and competent. They don't leave the job unless the repair is complete.

    5.0 Paul M. Berlin, NJ
    1/9/2021

    Frank and John are super friendly, they explained various options clearly, and they did a great job in a short space of time! I called them Thursday and they got me an estimate on Friday and the work was completed on Saturday! I have worked in customer service for forty years, so I know great customer service! I recommend them for any hot tub services you may require!

    5.0 Jefferson K. Malvern, PA
    1/6/2021

    Promt and responsive. Did excellent work.

    5.0 Kimberly F. Jobstown, NJ
    12/3/2020

    They were extremely professional and knowledgeable and very quick to call me back and complete the work. Exceeded my expectations will definitely use them over and over again in the future

    Photos

    The Spa Guys, LLC

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