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Learn about our screening process

100% Recommended

2 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Tank Water Heaters
    • Tankless Water Heaters
    • Water Filtration & Conditioning
    • Instant Hot Water Recirculation Pumps & Systems
    • Pressure Regulators & Thermal Expansion Tanks
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Trip Charge May Apply
    • Credit Cards Accepted

    Ratings

    4.9
    83 Verified Reviews
    • 5
      75
    • 4
      7
    • 3
      1
    • 2
      0
    • 1
      0

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 83 reviews Showing 0 reviews
    5.0 Mark W. Agoura Hills, CA
    9/9/2020

    Prompt, efficient, clean professional job. Knowledgeable folks. Great communication and customer service. Absolutely would use again.

    5.0 Michael I. Null, CA
    8/21/2020

    On August 21 I requested descaling tankless water heater from this company. Two very professional guys Gonzo and Kevin did the job. Beside being experts in their field they have great sense of humor. Mr.Gonzo patiently answered my questions , so I think he could be a great teacher. The price is reasonable. So, I will call them next year.

    5.0 Martyn T. Granada Hills, CA
    8/10/2020

    Needless to say, when major home components need replacing who can you trust to do the job correctly at a fair price... The answer for water heaters is these guys, I can't rave enough about the job they did without gouging me. The technicians, Kevin and Gonzo were extremely professional and are clearly at the top of their game, I wouldn't hesitate to use this company in the future or refer anyone in need of this service. GREAT JOB GUYS 1

    5.0 Jonathan G. Pasadena, CA
    7/8/2020

    The Water Heater Company was able to replace our broken tankless heater within 36 hours of me initially contacting them. Our old tankless heater installed by the previous owner was violating code, so they made sure that the new heater was all done properly. Dale was extremely friendly and knowledgeable. He came out to do the initial estimate, and then did the install as well. I cannot recommend him enough. He got the job done completely and professionally without any issues.

    5.0 Steven W. Van Nuys, CA
    7/3/2020

    Fast, well informed, great workmanship.

    4.0 Sally W. Pasadena, CA
    6/30/2020

    The technician was very nice and professional but I found it pricey. 2162

    5.0 Robert W. Encino, CA
    6/24/2020

    Super professional! Anthony and Tanner at the Water Heater Company responded promptly! The entire company is very professional, friendly, customer-oriented. They are very good and their services are reasonable priced. Their office system for communicating with clients and sending paperwork is so easy and organized, it's painless! I highly recommend.

    Response from Company:

    Hi Robert,Thank you so much for the amazing review and for sharing your experience. We really appreciate your recognition! I will be sure to pass your praise along to Tanner. Sincerely,Anthony Hamilton.

    4.0 Jeffry S. Newhall, CA
    6/18/2020

    I never received a paid invoice??? When will I receive an invoice?

    Response from Company:

    Hi Jeffry, Thank you for the feedback... As per the phone conversation we just had, our invoices are sent out through an automated system when we complete a work order. I apologized that there was an error with the automated email, manually resent that email to you, and confirmed you received it while we were on the phone. You indicated that the only reason you gave us a negative review is that you didn't receive the invoice, you stated that other than that everything was great, and said that you would be updating your review, which we would greatly appreciate. For clarification to anyone reading this, we are a paperless company and our invoices are emailed when the work is completed. We present a quote via an iPad, get Authorization Signatures before performing any work, and then get signatures for "Acceptance of Work Performed" at the completion of the job. When the Technician closes out the work order the system emails the invoice. We came to Jeffry's home on 2/25/2020, provided an estimate to do the job, emailed the estimate to Jeffry, and left the home. He called us back on 2/29/2020 to schedule the installation of his new water heater on 3/2/2020. We installed the new Bradford White water heater up to Building & Safety Code, we matched a competitor's quote, as per our Best Price Guarantee, to ensure Jeffry received the best price available to him, and we got the job completed in within 2 hours. I hope this explanation helps anyone who is wondering what happened here. We take great pride in offering exceptional customer service, especially within the contracting industry. We use top quality parts, our Technicians are highly trained, and we stand behind our work. If you need anything, give us a call, we're here to help! Thank you, Anthony Hamilton

    5.0 Stephanie B. Ventura, CA
    6/16/2020

    Prompt response. Professional conduct and very reasonable.

    Response from Company:

    Hi Stephanie, Thank you for taking time out of your day to leave a review for us, we really appreciate the 5 Star Rating! Let us know if you ever need anything else. Sincerely, Anthony Hamilton

    6/9/2020

    Iâ ve been very happy with the service Iâ ve gotten from Anthony and Evan at The Water Heater Company. They have repaired my water heater, installed a hot water recirculating pump, and now installed a new water heater. They have been thorough and professional and very responsive. I have total confidence in them.

    Response from Company:

    Hi Jane, I hope all is well! Thank you for taking the time to leave a review for us. I see that it is showing a 3.5-star rating but you gave us 5 stars on all three categories so I'm not sure what is going on with that, but I know from our conversation that you are very happy with our services. We really appreciate your business and look forward to serving you again in the future. Best, Anthony Hamilton.

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