The Water Heater Company

Hi Robert,Thank you so much for the amazing review and for sharing your experience. We really appreciate your recognition! I will be sure to pass your praise along to Tanner. Sincerely,Anthony Hamilton.

Hi Jeffry, Thank you for the feedback... As per the phone conversation we just had, our invoices are sent out through an automated system when we complete a work order. I apologized that there was an error with the automated email, manually resent that email to you, and confirmed you received it while we were on the phone. You indicated that the only reason you gave us a negative review is that you didn't receive the invoice, you stated that other than that everything was great, and said that you would be updating your review, which we would greatly appreciate. For clarification to anyone reading this, we are a paperless company and our invoices are emailed when the work is completed. We present a quote via an iPad, get Authorization Signatures before performing any work, and then get signatures for "Acceptance of Work Performed" at the completion of the job. When the Technician closes out the work order the system emails the invoice. We came to Jeffry's home on 2/25/2020, provided an estimate to do the job, emailed the estimate to Jeffry, and left the home. He called us back on 2/29/2020 to schedule the installation of his new water heater on 3/2/2020. We installed the new Bradford White water heater up to Building & Safety Code, we matched a competitor's quote, as per our Best Price Guarantee, to ensure Jeffry received the best price available to him, and we got the job completed in within 2 hours. I hope this explanation helps anyone who is wondering what happened here. We take great pride in offering exceptional customer service, especially within the contracting industry. We use top quality parts, our Technicians are highly trained, and we stand behind our work. If you need anything, give us a call, we're here to help! Thank you, Anthony Hamilton

Hi Stephanie, Thank you for taking time out of your day to leave a review for us, we really appreciate the 5 Star Rating! Let us know if you ever need anything else. Sincerely, Anthony Hamilton

Hi Jane, I hope all is well! Thank you for taking the time to leave a review for us. I see that it is showing a 3.5-star rating but you gave us 5 stars on all three categories so I'm not sure what is going on with that, but I know from our conversation that you are very happy with our services. We really appreciate your business and look forward to serving you again in the future. Best, Anthony Hamilton.