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Thomas Kaufman Hardwood Flooring, Inc.

Wood Flooring Repair or Partial Replacement, Commercial Wood Flooring Installation or Replacement, Wood Flooring - Install or Completely Replace,

About us

Thomas Kaufman Hardwood Flooring, Inc., will help you design, create and install the floor of your dreams! Our wood floors are crafted with the highest quality materials and they are finished with your complete satisfaction in mind! Let us show you what 16 years of experience can bring to your flooring project!

Business highlights

26 years of experience

Services we offer

Wood Flooring - Install or Completely Replace - Materials Not Provided by Consumer, Wood Flooring - Install or Completely Replace - Materials Provided by Consumer, Wood Flooring - Refinish, Wood Flooring - Repair or Partially Replace

Amenities

Free Estimates

Yes

Reviews
4.723 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
0%
2
0%
1
4%

Filter reviews by service

Showing 1-23 of 23 reviews
Jim M.
Sep 2018
4.5
Laminate Wood or Stone Flooring - Install
Yes, I recommend this pro
I would recommend them to anyone. Very friendly,personable guys who did a professional job.

Alice B.
Jul 2017
5.0
Wood Flooring Repair or Partial Replacement
Yes, I recommend this pro
He was efficient, polite and responded quickly and his pricing was competitive.

Jacquelyn T.
Feb 2017
5.0
Yes, I recommend this pro
Tom and his crew were wonderful. The job turned out beautiful, the service was great, they were polite and neat. Everyone worked with a smile. Couldn't be happier with the job.

Bob B.
Dec 2016
4.0
Yes, I recommend this pro

Lee C.
Nov 2016
5.0
Wood Flooring - Install or Completely Replace
Yes, I recommend this pro
work done on schedule and exactly as ordered.

Nancy A.
Nov 2016
5.0
Yes, I recommend this pro
Wall-to-wall carpet ripped out, wood floor sanded and refinished. Anthony and Chris did a beautiful job, and removed all dirt and debris. There was a hole in the floor that required repair, so George and Justin came to do that work. They were prompt and efficient, and the repair seamlessly blends in with the rest of the floor. Anthony and Chris returned to move furnitute back into the room, and even reconnected the tv and cable box. I recommend for any floor work. Mr. Kaufman and all the guys are top-notch.

Marian R.
Nov 2016
4.5
Wood Flooring Repair or Partial Replacement
Yes, I recommend this pro
A real pro great price reliable highly reccomend this business and mr Kaufman is a real gentleman as well. Can't say enough

Annette M.
Oct 2016
5.0
Yes, I recommend this pro
Dylan and Dave were a great team. We are very satisfied with the results- the floors throughout the house look brand new. They really worked hard to come up with a stain color and finish to match what I already had. The owner, Tom, provided great customer service. I noticed a foot print was left on one of the floors- it must have been stepped on while still drying because I couldn't wipe it up. I showed it to Tom and he called Dylan, who came right over and did a wonderful job touching it up. I challenge anyone to find where the footprint was! They also use dust free equipment which really keeps dust to a minimum.

Rose S.
Oct 2016
5.0
Yes, I recommend this pro
Gentlemen contractors

Stacey Y.
Oct 2016
0.5
Wood Flooring Repair or Partial Replacement
I saw all these wonderful reviews & had such high hopes. Unlike my friend who provided a great review of Mr. Kaufman’s services on here, I did not get the same great service. It started out okay. Very pleasant when he came to quote my repair and the price was very reasonable. I’m not quite sure where everything went wrong but it seems he just didn’t want my business. I had to wait a few weeks for the flooring to come in which I called to let him know. When it did come in, I left a voicemail to advise I was ready to schedule the install. After a week when I did not hear back I called again. He advised that he could do it Sunday, 10/2 but if his guys finished early on Saturday, 10/1 maybe they could come. So now he has me on call for the whole weekend which I was not happy about. His crew called me on Saturday at about 12:30 & said they would be there in an hour. At 1:15 I received a buzz to open up the gate of my co-op community. I opened it & went outside to meet them. I had my phone with me in case they called. I waited about 10 minutes & no one showed or called. I went back inside & continued to wait figuring maybe it wasn’t them at the gate. At 3pm, I decided to call Mr. Kaufman to find out where they were. It was at that time that I noticed a message on my voicemail from Mr. Kaufman stating they were there. The message was time stamped at 1:35pm. My phone never rang the entire time I was waiting. So I’m not sure what happened there. I called & left a voicemail for him to call me back as I thought I had buzzed them into the gate earlier and they never showed at my building. He never returned my call. Monday I called him again to ask what happened. As he talked over me through the entire conversation, he advised that they got in the gate but must have went to the wrong building. Again, not sure why this was an issue. They had the full address & each building has a huge number on it. In addition, they had my phone number & never called me. I asked if we could reschedule. He said he would send them again on Wednesday, 10/5. I advised I was working & would need to take time off for this & asked for an approximate time. He gave me 8am. Wednesday came and another NO SHOW. No phone call. Nothing. While I realize this was a small repair job & may not have been a priority for him, it was a big deal for me and I don’t appreciate being left high & dry. This is just plain bad business. I rearranged my schedule for him on multiple occasions & even took a partial day at work for this guy. If he wasn’t interested in doing business with me than he should have stated so right from the start. He will not get any referrals from me.
Response from Thomas Kaufman Hardwood Flooring, Inc.
"I am sorry for the miscommunication. I feel that there is no such thing as a job too small, and it's unfortunate that we were unable to contact you appropriately. On the first day, my mechanics could not find your apartment. They called you twice, I called you myself and left a text message explaining that we could not find you. We waited 30 mins. and never received any calls/messages from you. We thought you were unavailable, so we left. I was happy to reschedule your appointment and called the night before to confirm our appt. Again, I never received a response from you. I will gladly come to complete the repair for you if you would like."

Michael G.
Sep 2016
5.0
Yes, I recommend this pro
Installed wood flooring within 4 rooms, stayed late to finish in one day and came back the same day i called to install accessories shipped later. Job looks fantastic and price was very reasonable for the work done. Very nice family business that i highly recommend.

Raquel W.
Sep 2016
5.0
Yes, I recommend this pro
The wood floor project was completed within the estimated time and It exceeded my expectations. Good quality work as well. Mr. Kaufman has my highest recommendation.

Frank A.
Sep 2016
5.0
Commercial Wood Flooring Installation or Replacement
Yes, I recommend this pro
He was right on time and his crew cleaned up so well. I would recommend them to anyone and plan to use them in the future as well.

Kristina D.
Aug 2016
5.0
Yes, I recommend this pro
I was so pleased, they were great!, They were on time and cleaned up after themselves.

Robert K.
Aug 2016
5.0
Yes, I recommend this pro
I hired Tom for a wood floor refinish. The job was outstanding so I hired him to do the laminate flooring and to fix the floor squeaks. They did a fantastic job, neat , clean and very courteous. Tom is an old school professional. He stands by his word!

Susan T.
Jul 2016
5.0
Wood Flooring Repair or Partial Replacement
Yes, I recommend this pro
Great job.

Sharyn E.
Jul 2016
4.5
Yes, I recommend this pro
Excellent job. Neat and clean. Reliable. Workers respectful and helpful.

Marilyn V.
Jun 2016
5.0
Yes, I recommend this pro
Tom always called back in a short time. His employees were very courteous and hardworking. My floor was a nightmare due to multiple layers of carpet and then linoleum on top of my wood flooring. They tried to remove it with heat guns and scraping but it became obvious that I needed to rip up the floor and lay down a new floor because of the unevenness. They came back and in one day they ripped up the old and installed the new. The small area, entranceway and hallway, was left clean and neat.

Sherrie C.
Jun 2016
4.5
Wood Flooring Repair or Partial Replacement
Yes, I recommend this pro
If I ever had any questions he got back to me as soon as possible( within a day or less). I was very impressed on that. His work was fabulous

JILLIAN K.
May 2016
5.0
Yes, I recommend this pro
Great overall experience. Very nice guys to work with.

Mike M.
May 2016
5.0
Wood Flooring - Install or Completely Replace
Yes, I recommend this pro
Everything about my experience was excellent!!!! They came on a Sunday because I was unable to get off from work. My Laminant and hardwood floors came out amazing couldnt be more happy!!!! They were very nice and respectful.

Hector M.
Apr 2016
5.0
Yes, I recommend this pro
Thomas Kaufman and his crew are professionals, courteous, hardworking; always on time. We are very happy and grateful for the wonderful job. ITS BEAUTIFUL...

Thomas H.
Mar 2016
5.0
Wood Flooring Repair or Partial Replacement
Yes, I recommend this pro
$400
Responded quickly, worked professionally, social.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Thomas Kaufman Hardwood Flooring, Inc. is currently rated 4.7 overall out of 5.

Yes, Thomas Kaufman Hardwood Flooring, Inc. offers free project estimates.

No, Thomas Kaufman Hardwood Flooring, Inc. does not offer eco-friendly accreditations.

No, Thomas Kaufman Hardwood Flooring, Inc. does not offer emergency services.

No, Thomas Kaufman Hardwood Flooring, Inc. does not offer warranties.