Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
Thornton's Family Cleaning logo

Thornton's Family Cleaning

Carpets or Rugs - Clean at Home, Carpet Repair, Refasten, or Stretch, Carpets or Rugs Clean Offsite,

About us

At Thornton's Family Cleaning, we focus on quality home cleaning over quantity. We use our years of experience and expertise to complete your project with perfection. Customer service and honesty are the most important aspects of our business and your satisfaction is guaranteed. Please call us today for a free estimate. We look forward to working with you.

Business highlights

Emergency services offered
16 years of experience

Services we offer

Carpets or Rugs - Clean at Home, Maid Service - One Time Cleaning

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.821 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
10%
3
5%
2
0%
1
0%

Filter reviews by service

Showing 1-21 of 21 reviews
Samantha R.
Jun 2017
5.0
Tile & Grout Cleaning
Yes, I recommend this pro
Justin is amazing!

Samantha R.
Jun 2017
5.0
Carpet - Install
Yes, I recommend this pro
This company is amazing

Michael D.
Jun 2017
5.0
Carpets or Rugs - Clean at Home
Yes, I recommend this pro

Michelle B.
Jun 2017
5.0
Carpets or Rugs - Clean at Home
Yes, I recommend this pro
$293
Justin did an awesome job cleaning the carpets in my home. He cleaned 7 areas total, including a staircase. The upstairs carpet is still the original carpet and I have owned the home for over 13 years. I didn't have high expectations with the older carpet, but it came out looking great! Justin was courteous and professional from the initial quote through to finishing the work. I will definitely use Thorton Family Cleaning in the future!

JOHN B.
Jun 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$150
They were able to come out and fix my rug the same day I called.

Janice S.
Jun 2017
5.0
Carpets or Rugs - Clean at Home
Yes, I recommend this pro
$159
I tried Home Advisor, honestly, on a whim. I chose Thornton's Family Cleaning because of the top reviews and found them to be true and accurate. They were personable and more than reliable. They booked quickly, called to reconfirm the appointment and to check to see if it was fine if they arrived early. I appreciate the consideration of the call to ask and not have them just show up. They went over the expectations from us and when the job was completed, we walked over the job again to see how were completed. I had 5 areas of carpet cleaned. I would hire them again for whatever job needed.

Martha B.
Jun 2017
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$150
Quick service and excellent repair.

Kathleen P.
Jun 2017
5.0
Carpets or Rugs Clean Offsite
Yes, I recommend this pro
$165
very friendly and good work

Jeff W.
May 2017
4.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
.

LINDA R.
May 2017
2.5
Carpets or Rugs Clean Offsite
$200
Reading the reviews i was anxious to use them. I don't know what happened at our rent house. The last several cleaners I've used have vacuumed before shampooing and that was not done here. Also, the house smelled like wet dirty dogs after it was done and dried. And lastly, I now have to hire someone to come and stretch the carpet in the family room. Maybe I expected too much, being we've has the carpets done before in this house and they came out great. The man I talked to on the phone to schedule this appointment was super so it's not a totally bad review.

Karen K.
Apr 2017
5.0
Carpets or Rugs Clean Offsite
Yes, I recommend this pro
Justin was great!!! It was unbelievable what he was able to do with stains that I thought would never come out. I would highly recommend Thornton Cleaning.
Response from Thornton's Family Cleaning
"Thank you Karen, We enjoyed servicing your rug! We are here when you need us! -Thornton family"

Susan T.
Feb 2017
5.0
Carpets or Rugs Clean Offsite
Yes, I recommend this pro

Diane P.
Feb 2017
5.0
Carpets or Rugs Clean Offsite
Yes, I recommend this pro
$280
They did great work with difficult stains, they transported, and they explained what they were going to do.

Sylvia O.
Jan 2017
4.0
Carpets or Rugs Clean Offsite
Yes, I recommend this pro
Great job. The rugs were cleaned and repaired professionally.
Response from Thornton's Family Cleaning
"Thank you (consumer name withheld per their request) it was a pleasure working with you and your family."

Mark P.
Jul 2016
5.0
Carpets or Rugs Clean Offsite
Yes, I recommend this pro
$140
it was not an offsite clean. they met my budget, had beautiful equipment, were very professional, and they took the proper steps to make sure their hose did no damage. they also offer whole house cleaning, which we will also use them for. very impressed!

Yancy W.
Jun 2016
5.0
Carpets or Rugs - Clean at Home
Yes, I recommend this pro
$195
Clean and professional. We have lived here for 15 years and Thornton's Family Cleaning is the best carpet cleaner we have used in Houston.

Dennis R.
Jun 2016
5.0
Carpets or Rugs Clean Offsite
Yes, I recommend this pro
Justin was on time, very professional , will use his services in future.

Jayne G.
Jun 2016
5.0
Carpets or Rugs - Clean at Home
Yes, I recommend this pro
$108
Best carpet cleaner out there!! I've used many and unfortunately had some bad experiences from scams to price gouging to just plain laziness. I was so relieved when I found Justin Thornton. Justin is extremely professional and obviously dedicated to customer satisfaction. With very reasonable pricing, they are the first truly honest carpet cleaner I've ever known. The company prides themselves on policies unusual to the industry such as a confirmation phone call the evening prior to your service. They actually want their customers to be happy with the service and encourage you to call them to come back out if not. I've never needed to though because the job has always been meticulously executed the first time around. I've used Thornton Family Cleaning on multiple occasions and it is always a pleasure! You will not be disappointed.

Christine V.
May 2016
5.0
Carpets or Rugs - Clean at Home
Yes, I recommend this pro
$1,000
Justin Thornton was fantastic at his trade. He gave excellent service.

Joan R.
Apr 2016
5.0
Carpets or Rugs - Clean at Home
Yes, I recommend this pro
Prompt , professional and excellent customer service and value. Will use them in the future

Kathy H.
Mar 2016
5.0
Carpets or Rugs - Clean at Home
Yes, I recommend this pro
$330
quick response, good service, good prices

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Thornton's Family Cleaning is currently rated 4.8 overall out of 5.

Thornton's Family Cleaning accepts the following forms of payment: CreditCard

Yes, Thornton's Family Cleaning offers free project estimates.

No, Thornton's Family Cleaning does not offer eco-friendly accreditations.

Yes, Thornton's Family Cleaning offers emergency services.

No, Thornton's Family Cleaning does not offer warranties.